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Revenue (Tables) | 12 Months Ended
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Dec. 31, 2022
Revenue from Contract with Customer [Abstract] |
Disaggregation of Revenue by Major Service Line | The following table provides information about disaggregated revenue by major service offering, the timing of revenue recognition and a reconciliation of the disaggregated revenue by reportable segment. Refer to Note 3 – Segment Reporting for additional information on the Company's reportable segments.
|  | Year Ended December 31,
(in millions) |  | 2022 |  | 2021 |  | 2020
Commercial: |  |  |  |  |  |
Customer experience management |  | $ | 636 |  |  | $ | 629 |  |  | $ | 648 |
Business operations solutions |  | 553 |  |  | 567 |  |  | 566 |
Healthcare claims and administration solutions |  | 368 |  |  | 367 |  |  | 361 |
Human capital solutions |  | 435 |  |  | 454 |  |  | 529 |
Total Commercial |  | 1,992 |  |  | 2,017 |  |  | 2,104 |
Government: |  |  |  |  |  |
Government healthcare solutions |  | 589 |  |  | 576 |  |  | 603 |
Government services solutions |  | 561 |  |  | 731 |  |  | 665 |
Total Government |  | 1,150 |  |  | 1,307 |  |  | 1,268 |
Transportation: |  |  |  |  |  |
Road usage charging & management solutions |  | 328 |  |  | 327 |  |  | 318 |
Transit solutions |  | 226 |  |  | 262 |  |  | 248 |
Curbside management solutions |  | 85 |  |  | 82 |  |  | 72 |
Public safety solutions |  | 62 |  |  | 67 |  |  | 73 |
Commercial vehicles |  | 8 |  |  | 8 |  |  | 8 |
Total Transportation |  | 709 |  |  | 746 |  |  | 719 |
Other: |  |  |  |  |  |
Divestitures |  | 7 |  |  | 70 |  |  | 72 |
Total Other |  | 7 |  |  | 70 |  |  | 72 |
Total Consolidated Revenue |  | $ | 3,858 |  |  | $ | 4,140 |  |  | $ | 4,163 |
Timing of Revenue Recognition: |  |  |  |  |  |
Point in time |  | $ | 115 |  |  | $ | 111 |  |  | $ | 110 |
Over time |  | 3,743 |  |  | 4,029 |  |  | 4,053 |
Total Revenue |  | $ | 3,858 |  |  | $ | 4,140 |  |  | $ | 4,163 |
Contract Assets, Unearned Income and Accounts Receivable | The following table provides information about the balances of the Company's contract assets, unearned income and receivables from contracts with customers:
(in millions) |  | December 31, 2022 |  | December 31, 2021
Contract Assets (Unearned Income) |  |  |  |
Current contract assets |  | $ | 171 |  |  | $ | 154 |
Long-term contract assets(1) |  | 12 |  |  | 8 |
Current unearned income |  | (81) |  |  | (82) |
Long-term unearned income(2) |  | (42) |  |  | (48) |
Net Contract Assets |  | $ | 60 |  |  | $ | 32 |
Accounts receivable, net |  | $ | 630 |  |  | $ | 699 |
__________ (1)Presented in Other long-term assets in the Consolidated Balance Sheets (2)Presented in Other long-term liabilities in the Consolidated Balance Sheets
Schedule of Expected amortization expense | The expected amortization expense for the next five years and thereafter for these costs to obtain and fulfill a contract is as follows:
2023 |  | 2024 |  | 2025 |  | 2026 |  | 2027 |  | Thereafter
$ | 27 |  |  | $ | 15 |  |  | $ | 11 |  |  | $ | 8 |  |  | $ | 5 |  |  | $ | 16 |

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