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Segment Reporting | 12 Months Ended
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Dec. 31, 2022
Segment Reporting [Abstract] |
Segment Reporting | Segment Reporting The Company's reportable segments correspond to how it organizes and manages the business, as defined by the Company's Chief Executive Officer, who is also its Chief Operating Decision Maker (CODM), and are aligned to the industries in which the Company's clients operate. The Company's segments involve the delivery of business process services and include service arrangements where it manages a customer's business activity or process. In the first quarter of 2022, the Company realigned certain clients between reportable segments to reflect how the Company currently manages its business. Certain clients were reclassified from the Government reportable segment to the Commercial reportable segment to align with a product view of the business. Additionally, in the first quarter of 2022, in order to provide greater visibility into the profitability of the Company's segments, certain real estate costs that were previously included in Unallocated Costs have been allocated to each of the reportable segments. As described in Note 4 – Assets/Liabilities Held for Sale and Divestiture, the Company sold its Midas Suite of patient safety, quality and advanced analytics solutions (Midas business) to a third party in the first quarter of 2022. Accordingly, the results of this disposed business, which had previously been reported in the Commercial segment have been reclassified to the Divestitures segment. All prior periods presented have been recast to reflect these changes. The Company's financial performance is based on Segment Profit/(Loss) for its three reportable segments (Commercial, Government and Transportation), Other and Unallocated Costs. The Company's CODM does not evaluate operating segments using discrete asset information. •Commercial: The Commercial segment provides business process services and customized solutions to clients in a variety of commercial industries. Across the Commercial segment, the Company operates on its clients’ behalf to deliver mission-critical solutions and services to reduce costs, improve efficiencies and enable revenue growth for the Company's clients and their consumers and employees. •Government: The Government segment provides government-centric business process services to U.S. federal, state and local and foreign governments for public assistance, health services, program administration, transaction processing and payment services. The solutions in this segment help governments respond to changing rules for eligibility and increasing citizen expectations. •Transportation: The Transportation segment provides systems, support, and revenue-generating solutions, to government transportation agency clients. The Company delivers mission-critical public safety, mobility and digital payment solutions that streamline operations, increase revenue and reduce congestion while creating safe, seamless travel experiences for consumers and have a positive impact on the environment. Other includes the Company's divestitures and the Student Loan business, which the Company exited in the third quarter of 2018. Unallocated Costs includes IT infrastructure costs that are shared by multiple reportable segments, enterprise application costs and certain corporate overhead expenses not directly attributable or allocated to the reportable segments. Selected financial information for the Company's reportable segments was as follows:
|  | Year Ended December 31,
(in millions) |  | Commercial |  | Government |  | Transportation |  | Other |  | Unallocated Costs |  | Total
2022 |  |  |  |  |  |  |  | Divestitures |  | Other |  |  |  |
Revenue |  | $ | 1,992 |  |  | $ | 1,150 |  |  | $ | 709 |  |  | $ | 7 |  |  | $ | — |  |  | $ | — |  |  | $ | 3,858 |
Segment profit (loss) |  | $ | 124 |  |  | $ | 294 |  |  | $ | 49 |  |  | $ | 2 |  |  | $ | — |  |  | $ | (293) |  |  | $ | 176 |
2021 |  |  |  |  |  |  |  |  |  |  |  |  |  |
Revenue |  | $ | 2,017 |  |  | $ | 1,307 |  |  | $ | 746 |  |  | $ | 70 |  |  | $ | — |  |  | $ | — |  |  | $ | 4,140 |
Segment profit (loss) |  | $ | 95 |  |  | $ | 409 |  |  | $ | 72 |  |  | $ | 32 |  |  | $ | 1 |  |  | $ | (372) |  |  | $ | 237 |
2020 |  |  |  |  |  |  |  |  |  |  |  |  |  |
Revenue |  | $ | 2,104 |  |  | $ | 1,268 |  |  | $ | 719 |  |  | $ | 72 |  |  | $ | — |  |  | $ | — |  |  | $ | 4,163 |
Segment profit (loss) |  | $ | 98 |  |  | $ | 375 |  |  | $ | 82 |  |  | $ | 33 |  |  | $ | 9 |  |  | $ | (332) |  |  | $ | 265 |
The following is a reconciliation of segment profit (loss) to income (loss) before income taxes:
(in millions) |  | Year Ended December 31,
Segment Profit (Loss) Reconciliation to Pre-tax Income (Loss) |  | 2022 |  | 2021 |  | 2020
Income (Loss) Before Income Taxes |  | $ | (127) |  |  | $ | (25) |  |  | $ | (139) |
Reconciling items: |  |  |  |  |  |
Amortization of acquired intangible assets |  | 13 |  |  | 135 |  |  | 239 |
Restructuring and related costs |  | 39 |  |  | 45 |  |  | 67 |
Interest expense |  | 84 |  |  | 55 |  |  | 60 |
Loss on extinguishment of debt |  | — |  |  | 15 |  |  | — |
Goodwill impairment |  | 358 |  |  | — |  |  | — |
(Gain) loss on divestitures and transaction costs, net |  | (158) |  |  | 3 |  |  | 17 |
Litigation settlements (recoveries), net |  | (32) |  |  | 3 |  |  | 20 |
Other (income) expenses, net |  | (1) |  |  | 6 |  |  | 1 |
Segment Profit (Loss) |  | $ | 176 |  |  | $ | 237 |  |  | $ | 265 |
Refer to Note 2 – Revenue for additional information on disaggregated revenues of the reportable segments. Geographic area data is based upon the location of the subsidiary reporting the revenue or long-lived assets and is as follows for each of the years ended December 31:
|  | Revenues |  | Long-Lived Assets (1)
(in millions) |  | 2022 |  | 2021 |  | 2020 |  | 2022 |  | 2021
United States |  | $ | 3,473 |  |  | $ | 3,712 |  |  | $ | 3,748 |  |  | $ | 638 |  |  | $ | 651 |
Europe |  | 328 |  |  | 368 |  |  | 357 |  |  | 39 |  |  | 39 |
Other areas |  | 57 |  |  | 60 |  |  | 58 |  |  | 86 |  |  | 96 |
Total Revenues and Long-Lived Assets |  | $ | 3,858 |  |  | $ | 4,140 |  |  | $ | 4,163 |  |  | $ | 763 |  |  | $ | 786 |
__________ (1)Long-lived assets are comprised of (i) Land, buildings and equipment, net, (ii) Internal use software, net, (iii) Product software, net and (iv) Operating lease right-of-use assets.

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 31 -URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8924-108599 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 34 -URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8981-108599 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 21 -Subparagraph (a) -URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8721-108599 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 40 -URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e9031-108599 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 32 -Subparagraph (f) -URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8933-108599 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 32 -Subparagraph (e) -URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8933-108599 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 26 -URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8844-108599 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 41 -URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e9038-108599 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 32 -Subparagraph (d) -URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8933-108599 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8736-108599 Reference 11: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 42 -URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e9054-108599 Reference 12: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 15 -URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8657-108599 Reference 13: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 21 -Subparagraph (b) -URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8721-108599 Reference 14: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -URI https://asc.fasb.org/topic&trid=2134510 + Details
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