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Revenue (Tables) | 9 Months Ended
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Sep. 30, 2025
Revenue from Contract with Customer [Abstract] |
Disaggregation of Revenue by Major Service Line | The following table provides information about disaggregated revenue by major service offering and reportable segment and the timing of revenue recognition. Refer to Note 4 – Segment Reporting for additional information on the Company's reportable segments and Note 5 – Divestitures for additional information on the Company's divestitures.
|  | Three Months Ended September 30, |  | Nine Months Ended September 30,
(in millions) |  | 2025 |  | 2024 |  | 2025 |  | 2024
Commercial: |  |  |  |  |  |  |  |
Customer Experience Management |  | $ | 122 |  |  | $ | 125 |  |  | $ | 388 |  |  | $ | 404 |
BPaaS |  | 117 |  |  | 125 |  |  | 349 |  |  | 377 |
Integrated Digital Solutions |  | 128 |  |  | 135 |  |  | 397 |  |  | 411 |
Total Commercial |  | 367 |  |  | 385 |  |  | 1,134 |  |  | 1,192 |
Government: |  |  |  |  |  |  |  |
Government Healthcare Solutions |  | 132 |  |  | 137 |  |  | 395 |  |  | 427 |
Government Services Solutions |  | 106 |  |  | 118 |  |  | 297 |  |  | 331 |
Total Government |  | 238 |  |  | 255 |  |  | 692 |  |  | 758 |
Transportation: |  |  |  |  |  |  |  |
Road Usage Charging & Management Solutions |  | 60 |  |  | 58 |  |  | 184 |  |  | 185 |
Transit Solutions |  | 102 |  |  | 83 |  |  | 262 |  |  | 240 |
Commercial Vehicles |  | — |  |  | — |  |  | — |  |  | 1 |
Total Transportation |  | 162 |  |  | 141 |  |  | 446 |  |  | 426 |
Divestitures |  | — |  |  | 26 |  |  | — |  |  | 180 |
Total Consolidated Revenue |  | $ | 767 |  |  | $ | 807 |  |  | $ | 2,272 |  |  | $ | 2,556 |
Timing of Revenue Recognition: |  |  |  |  |  |  |  |
Point in time |  | $ | 31 |  |  | $ | 24 |  |  | $ | 78 |  |  | $ | 80 |
Over time |  | 736 |  |  | 783 |  |  | 2,194 |  |  | 2,476 |
Total Revenue |  | $ | 767 |  |  | $ | 807 |  |  | $ | 2,272 |  |  | $ | 2,556 |
Contract with Customer, Contract Asset, Contract Liability, and Receivable | The following table provides information about significant movements in contract assets (current and long-term) for the nine months ended September 30, 2025 and 2024:
(in millions) |  | 2025 |  | 2024
Beginning balance |  | $ | 135 |  |  | $ | 190 |
Additional contract assets recognized |  | 149 |  |  | 124 |
Billed and transferred to Accounts receivable and other |  | (116) |  |  | (158) |
Ending balance(1) |  | $ | 168 |  |  | $ | 156 |
___ (1) Of which $9 million and $4 million are included in Other long-term assets as of September 30, 2025 and 2024, respectively. The following table provides information about significant movements in contract liabilities balances (current and long-term) for the nine months ended September 30, 2025 and 2024:
(in millions) |  | 2025 |  | 2024
Beginning balance |  | $ | 155 |  |  | $ | 146 |
Additional contract liabilities recorded |  | 159 |  |  | 205 |
Revenue recognized related to contract liabilities and other(1) |  | (169) |  |  | (183) |
Ending balance(2) |  | $ | 145 |  |  | $ | 168 |
___ (1) Of which $79 million and $82 million were recognized during the nine months ended September 30, 2025 and 2024, respectively, that related to the Company's contract liabilities as of December 31, 2024 and 2023, respectively. (2) Of which $63 million and $53 million are included in Other long-term liabilities as of September 30, 2025 and 2024, respectively.

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- Definition Tabular disclosure of receivable, contract asset, and contract liability from contract with customer. Includes, but is not limited to, change in contract asset and contract liability. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 10 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-10 + Details
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- Definition Tabular disclosure of disaggregation of revenue into categories depicting how nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factor. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 5 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-5 + Details
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