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Revenue from Contracts with Customers | 9 Months Ended
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Sep. 30, 2024
Revenue from Contracts with Customers |
Revenue from Contracts with Customers | Note 3. Revenue from Contracts with Customers R evenue by Service Offering The following table presents revenue by service offering: ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three months ended | ​ | Nine months ended
​ | ​ | September 30, | ​ | September 30,
​ |  | 2024 |  | 2023 |  | 2024 | ​ | 2023
​ | ​ | (in millions)
Residential subscription | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
HSD | ​ | $ | 87.5 | ​ | $ | 90.8 | ​ | $ | 260.1 | ​ | $ | 265.6
Video | ​ |  | 25.5 | ​ |  | 36.1 | ​ | ​ | 83.1 | ​ | ​ | 114.0
Telephony | ​ |  | 4.4 | ​ |  | 5.2 | ​ | ​ | 13.7 | ​ | ​ | 16.3
Total residential subscription(2) | ​ | $ | 117.4 | ​ | $ | 132.1 | ​ | $ | 356.9 | ​ | $ | 395.9
Business subscription | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
HSD | ​ | $ | 20.0 | ​ | $ | 19.0 | ​ | $ | 58.6 | ​ | $ | 56.1
Video | ​ | ​ | 2.5 | ​ | ​ | 2.8 | ​ | ​ | 7.5 | ​ | ​ | 8.6
Telephony | ​ | ​ | 6.1 | ​ | ​ | 6.4 | ​ | ​ | 18.5 | ​ | ​ | 19.5
Total business subscription | ​ | $ | 28.6 | ​ | $ | 28.2 | ​ | $ | 84.6 | ​ | $ | 84.2
Total subscription services revenue | ​ | ​ | 146.0 | ​ | ​ | 160.3 | ​ | ​ | 441.5 | ​ | ​ | 480.1
Other business services revenue(1) | ​ | ​ | 4.5 | ​ | ​ | 5.4 | ​ | ​ | 14.8 | ​ | ​ | 15.7
Other revenue | ​ | ​ | 7.5 | ​ | ​ | 7.4 | ​ | ​ | 22.0 | ​ | ​ | 22.1
Total revenue | ​ | $ | 158.0 | ​ | $ | 173.1 | ​ | $ | 478.3 | ​ | $ | 517.9
(1) | I ncludes wholesale and colocation lease revenue of $4.4 million and $5.0 million for the three months ended September 30, 2024 and 2023, respectively and $14.1 million and $14.6 million for the nine months ended September 30, 2024 and 2023, respectively.
(2) | Includes $0.6 million of customer credits for the markets impacted by Hurricane Helene during the three and nine months ended September 30, 2024.
Promotional Costs The following table summarizes the activity of promotional costs:
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three months ended | ​ | Nine months ended
​ | ​ | September 30, | ​ | September 30,
​ | ​ | 2024 | ​ | 2023 | ​ | 2024 | ​ | 2023
​ | ​ | (in millions)
Balance at beginning of period | ​ | $ | 19.7 | ​ | $ | 18.6 | ​ | $ | 20.4 | ​ | $ | 18.0
Deferral | ​ |  | 0.4 | ​ | ​ | 2.6 | ​ |  | 4.3 | ​ |  | 6.6
Amortization | ​ |  | (2.2) | ​ | ​ | (1.8) | ​ |  | (6.8) | ​ |  | (5.2)
Balance at end of period | ​ | $ | 17.9 | ​ | $ | 19.4 | ​ | $ | 17.9 | ​ | $ | 19.4
The following table presents the current and non-current portion of promotional costs for the periods presented:
​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | September 30, 2024 |  | December 31, 2023
​ | ​ | (in millions)
Current promotional costs | ​ | $ | 8.2 | ​ | $ | 8.0
Non-current promotional costs | ​ | ​ | 9.7 | ​ | ​ | 12.4
Total promotional costs | ​ | $ | 17.9 | ​ | $ | 20.4
​ Costs of Obtaining Contracts with Customers The following table summarizes the activity of costs of obtaining contracts with customers: ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three months ended | ​ | Nine months ended
​ | ​ | September 30, | ​ | September 30,
​ | ​ | 2024 | ​ | 2023 | ​ | 2024 | ​ | 2023
​ | ​ | (in millions)
Balance at beginning of period | ​ | $ | 43.2 | ​ | $ | 40.8 | ​ | $ | 42.4 | ​ | $ | 39.5
Deferral | ​ |  | 4.1 | ​ |  | 4.8 | ​ |  | 13.3 | ​ |  | 14.1
Amortization | ​ |  | (4.3) | ​ |  | (4.1) | ​ |  | (12.7) | ​ |  | (12.1)
Balance at end of period | ​ | $ | 43.0 | ​ | $ | 41.5 | ​ | $ | 43.0 | ​ | $ | 41.5
​ The following table presents the current and non-current portion of costs of obtaining contracts with customers as of the end of the corresponding periods: ​
​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | September 30, 2024 |  | December 31, 2023
​ | ​ | (in millions)
Current costs of obtaining contracts with customers | ​ | $ | 16.9 | ​ | $ | 16.5
Non-current costs of obtaining contracts with customers | ​ | ​ | 26.1 | ​ | ​ | 25.9
Total costs of obtaining contracts with customers | ​ | $ | 43.0 | ​ | $ | 42.4
​ The current portion and the non-current portion of promotional costs and costs of obtaining contracts with customers are included in prepaid expenses and other and other non-current assets, respectively, in the Company’s unaudited condensed consolidated balance sheets. Amortization of promotional costs related to customers is offset in revenue. Amortization of costs of obtaining contracts with customers is included in selling, general and administrative expense in the Company’s unaudited condensed consolidated statements of operations. ​ Contract Liabilities ​ The following table summarizes the activity of current and non-current contract liabilities: ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three months ended | ​ | Nine months ended
​ | ​ | September 30, | ​ | September 30,
​ | ​ | 2024 | ​ | 2023 | ​ | 2024 | ​ | 2023
​ | ​ | (in millions)
Balance at beginning of period | ​ | $ | 2.4 | ​ | $ | 2.5 | ​ | $ | 2.5 | ​ | $ | 2.7
Deferral | ​ |  | 2.7 | ​ |  | 2.8 | ​ |  | 7.8 | ​ |  | 8.0
Revenue recognized | ​ |  | (2.7) | ​ |  | (2.8) | ​ |  | (7.9) | ​ |  | (8.2)
Balance at end of period | ​ | $ | 2.4 | ​ | $ | 2.5 | ​ | $ | 2.4 | ​ | $ | 2.5
​ The following table presents the current and non-current portion of contract liabilities as of the end of the corresponding periods: ​
​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | September 30, 2024 | ​ | December 31, 2023
​ | ​ | (in millions)
Current contract liabilities | ​ | $ | 2.1 | ​ | $ | 2.2
Non-current contract liabilities | ​ | ​ | 0.3 | ​ | ​ | 0.3
Total contract liabilities | ​ | $ | 2.4 | ​ | $ | 2.5
​ The current portion and the non-current portion of contract liabilities are included in the current portion of unearned service revenue and other non-current liabilities, respectively, in the Company’s unaudited condensed consolidated balance sheets. ​ Unsatisfied Performance Obligations ​ Revenue from month-to-month residential subscription service contracts has historically represented a significant portion of the Company’s revenue and the Company expects that this will continue to be the case in future periods. All residential subscription service performance obligations will be satisfied within one year. A summary of expected business subscription and other business services revenue to be recognized in future periods related to performance obligations which have not been satisfied or are partially unsatisfied as of September 30, 2024 is set forth in the table below: ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | 2024 |  | 2025 |  | 2026 |  | Thereafter |  | Total
​ | ​ | (in millions)
Subscription services | ​ | $ | 16.4 | ​ | $ | 45.6 | ​ | $ | 23.0 | ​ | $ | 12.3 | ​ | $ | 97.3
Other business services | ​ |  | 0.7 | ​ |  | 1.9 | ​ |  | 1.0 | ​ |  | 0.4 | ​ |  | 4.0
Total expected revenue | ​ | $ | 17.1 | ​ | $ | 47.5 | ​ | $ | 24.0 | ​ | $ | 12.7 | ​ | $ | 101.3
​ Provision for Doubtful Accounts ​ The provision for doubtful accounts and the allowance for doubtful accounts are based on the aging of the individual receivables, historical trends and current and anticipated future economic conditions. The Company manages credit risk by disconnecting services to customers who are delinquent, generally after 100 days of delinquency. The individual receivables are written-off after all reasonable efforts to collect the funds have been made. Actual write-offs may differ from the amounts reserved. ​ The following table presents the change in the allowance for doubtful accounts for trade accounts receivable: ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three months ended | ​ | ​ | Nine months ended
​ | ​ | September 30, | ​ | ​ | September 30,
​ | ​ | 2024 |  | 2023 |  | 2024 |  | 2023
​ | ​ | (in millions)
Accounts receivable - trade | ​ | $ | 37.6 | ​ | $ | 47.2 | ​ | $ | 37.6 | ​ | $ | 47.2
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Allowance for doubtful accounts: | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Balance at beginning of period | ​ | $ | 5.5 | ​ | $ | 5.9 | ​ | $ | 6.7 | ​ | $ | 4.3
Provision charged to expense | ​ |  | 2.5 | ​ |  | 3.0 | ​ |  | 7.3 | ​ |  | 8.5
Accounts written off, net of recoveries | ​ |  | (4.4) | ​ |  | (2.2) | ​ |  | (10.4) | ​ |  | (6.1)
Balance at end of period | ​ | $ | 3.6 | ​ | $ | 6.7 | ​ | $ | 3.6 | ​ | $ | 6.7
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Accounts receivable - trade, net of allowance for doubtful accounts | ​ | $ | 34.0 | ​ | $ | 40.5 | ​ | $ | 34.0 | ​ | $ | 40.5
​

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- Definition The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 9 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-9 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 10 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-10 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 15 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-15 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-12 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-12 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (c) -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-12 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (d) -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-12 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (e) -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-12 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 13 -Subparagraph (b)(2) -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-13 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Name Accounting Standards Codification -Topic 606 -Publisher FASB -URI https://asc.fasb.org/606/tableOfContent + Details
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