10-Q 1 d231882d10q.htm 10-Q

##### Table of Contents

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

☒ | QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2016

OR

☐ | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period ended

Commission File Number: 001-35477

Regional Management Corp.

(Exact name of registrant as specified in its charter)

Delaware |  | 57-0847115
(State or other jurisdiction of incorporation or organization) |  | (I.R.S. Employer Identification No.)
979 Batesville Road, Suite B Greer, South Carolina |  | 29651
(Address of principal executive offices) |  | (Zip Code)

(864) 448-7000

(Registrant’s telephone number, including area code)

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (Section 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer |  | ☐ |  | Accelerated filer |  | ☒
Non-accelerated filer |  | ☐ (Do not check if a smaller reporting company) |  | Smaller reporting company |  | ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒

As of October 26, 2016, the registrant had outstanding 11,444,998 shares of Common Stock, $0.10 par value.

##### Table of Contents

|  |  |  | Page No. |
PART I. |  | FINANCIAL INFORMATION |  |  |  |
Item 1. |  | Financial Statements |  |  |  |
|  | Consolidated Balance Sheets Dated September 30, 2016 and December 31, 2015 |  |  | 2 |
|  | Consolidated Statements of Income for the Three and Nine Months Ended September 30, 2016 and 2015 |  |  | 3 |
|  | Consolidated Statements of Stockholders’ Equity for the Nine Months Ended September 30, 2016 and the Year Ended December 31, 2015 |  |  | 4 |
|  | Consolidated Statements of Cash Flows for the Nine Months Ended September 30, 2016 and 2015 |  |  | 5 |
|  | Notes to Consolidated Financial Statements |  |  | 6 |
Item 2. |  | Management’s Discussion and Analysis of Financial Condition and Results of Operations |  |  | 19 |
Item 3. |  | Quantitative and Qualitative Disclosures About Market Risk |  |  | 35 |
Item 4. |  | Controls and Procedures |  |  | 35 |
PART II. |  | OTHER INFORMATION |  |  |  |
Item 1. |  | Legal Proceedings |  |  | 37 |
Item 1A. |  | Risk Factors |  |  | 37 |
Item 6. |  | Exhibits |  |  | 37 |
SIGNATURE |  |  | 38 |
EXHIBIT INDEX |  |  | 39 |

##### Table of Contents

PART I. FINANCIAL INFORMATION

ITEM 1. | FINANCIAL STATEMENTS

Regional Management Corp. and Subsidiaries

Consolidated Balance Sheets

(in thousands, except par value amounts)

|  | September 30, 2016 (Unaudited) |  |  | December 31, 2015 |
Assets |  |  |  |  |  |  |  |
Cash |  | $ | 3,959 |  |  | $ | 7,654 |
Gross finance receivables |  |  | 887,316 |  |  |  | 785,042 |
Unearned finance charges, insurance premiums, and commissions |  |  | (191,167 | ) |  |  | (156,598 | )
Finance receivables |  |  | 696,149 |  |  |  | 628,444 |
Allowance for credit losses |  |  | (39,100 | ) |  |  | (37,452 | )
Net finance receivables |  |  | 657,049 |  |  |  | 590,992 |
Property and equipment, net of accumulated depreciation |  |  | 10,701 |  |  |  | 9,049 |
Restricted cash |  |  | 7,906 |  |  |  | 10,506 |
Intangible assets, net |  |  | 4,608 |  |  |  | 2,307 |
Goodwill |  |  | 716 |  |  |  | 716 |
Repossessed assets at net realizable value |  |  | 429 |  |  |  | 307 |
Deferred tax asset, net |  |  | — |  |  |  | 1,982 |
Other assets |  |  | 5,961 |  |  |  | 2,860 |
Total assets |  | $ | 691,329 |  |  | $ | 626,373 |
Liabilities and Stockholders’ Equity |  |  |  |  |  |  |  |
Liabilities: |  |  |  |  |  |  |  |
Long-term debt |  | $ | 481,766 |  |  | $ | 411,177 |
Unamortized debt issuance costs |  |  | (2,403 | ) |  |  | (2,692 | )
Net long-term debt |  |  | 479,363 |  |  |  | 408,485 |
Accounts payable and accrued expenses |  |  | 11,436 |  |  |  | 12,661 |
Deferred tax liability, net |  |  | 432 |  |  |  | — |
Total liabilities |  |  | 491,231 |  |  |  | 421,146 |
Commitments and Contingencies |  |  |  |  |  |  |  |
Stockholders’ equity: |  |  |  |  |  |  |  |
Preferred stock, $0.10 par value, 100,000 shares authorized, no shares issued or outstanding |  |  | — |  |  |  | — |
Common stock, $0.10 par value, 1,000,000 shares authorized, 12,984 shares issued and 11,438 shares outstanding at September 30, 2016 and 12,914 shares issued and outstanding at December 31, 2015 |  |  | 1,298 |  |  |  | 1,291 |
Additional paid-in-capital |  |  | 91,524 |  |  |  | 89,178 |
Retained earnings |  |  | 132,322 |  |  |  | 114,758 |
Treasury stock, at cost, 1,546 shares at September 30, 2016 |  |  | (25,046 | ) |  |  | — |
Total stockholders’ equity |  |  | 200,098 |  |  |  | 205,227 |
Total liabilities and stockholders’ equity |  | $ | 691,329 |  |  | $ | 626,373 |
The following table presents the assets and liabilities of our consolidated variable interest entity: |
Assets |  |  |  |  |  |  |  |
Cash |  | $ | 41 |  |  | $ | 376 |
Finance receivables |  |  | 49,608 |  |  |  | 80,309 |
Allowance for credit losses |  |  | (2,976 | ) |  |  | (2,588 | )
Restricted cash |  |  | 4,786 |  |  |  | 7,605 |
Repossessed assets at net realizable value |  |  | 142 |  |  |  | 36 |
Other assets |  |  | 10 |  |  |  | — |
Total assets |  | $ | 51,611 |  |  | $ | 85,738 |
Liabilities |  |  |  |  |  |  |  |
Net long-term debt |  | $ | 45,205 |  |  | $ | 71,226 |
Accounts payable and accrued expenses |  |  | 4 |  |  |  | 50 |
Total liabilities |  | $ | 45,209 |  |  | $ | 71,276 |

See accompanying notes to consolidated financial statements.

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Regional Management Corp. and Subsidiaries

Consolidated Statements of Income

(Unaudited)

(in thousands, except per share amounts)

|  | Three Months Ended September 30, |  |  | Nine Months Ended September 30, |
|  | 2016 |  |  | 2015 |  |  | 2016 |  |  | 2015 |
Revenue |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest and fee income |  | $ | 57,420 |  |  | $ | 49,741 |  |  | $ | 161,309 |  |  | $ | 144,474 |
Insurance income, net |  |  | 2,346 |  |  |  | 2,767 |  |  |  | 7,886 |  |  |  | 8,816 |
Other income |  |  | 2,709 |  |  |  | 2,588 |  |  |  | 7,302 |  |  |  | 7,331 |
Total revenue |  |  | 62,475 |  |  |  | 55,096 |  |  |  | 176,497 |  |  |  | 160,621 |
Expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Provision for credit losses |  |  | 16,410 |  |  |  | 14,085 |  |  |  | 43,587 |  |  |  | 35,899 |
Personnel |  |  | 18,180 |  |  |  | 15,993 |  |  |  | 51,981 |  |  |  | 51,964 |
Occupancy |  |  | 5,175 |  |  |  | 4,458 |  |  |  | 14,808 |  |  |  | 12,791 |
Marketing |  |  | 1,786 |  |  |  | 1,134 |  |  |  | 5,363 |  |  |  | 5,614 |
Other |  |  | 5,312 |  |  |  | 4,597 |  |  |  | 17,654 |  |  |  | 16,679 |
Total general and administrative expenses |  |  | 30,453 |  |  |  | 26,182 |  |  |  | 89,806 |  |  |  | 87,048 |
Interest expense |  |  | 5,116 |  |  |  | 4,335 |  |  |  | 14,637 |  |  |  | 11,871 |
Income before income taxes |  |  | 10,496 |  |  |  | 10,494 |  |  |  | 28,467 |  |  |  | 25,803 |
Income taxes |  |  | 4,020 |  |  |  | 3,987 |  |  |  | 10,903 |  |  |  | 9,805 |
Net income |  | $ | 6,476 |  |  | $ | 6,507 |  |  | $ | 17,564 |  |  | $ | 15,998 |
Net income per common share: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  | $ | 0.57 |  |  | $ | 0.51 |  |  | $ | 1.47 |  |  | $ | 1.25 |
Diluted |  | $ | 0.56 |  |  | $ | 0.50 |  |  | $ | 1.44 |  |  | $ | 1.22 |
Weighted average shares outstanding: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  |  | 11,384 |  |  |  | 12,881 |  |  |  | 11,963 |  |  |  | 12,835 |
Diluted |  |  | 11,664 |  |  |  | 13,111 |  |  |  | 12,194 |  |  |  | 13,063 |

See accompanying notes to consolidated financial statements.

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Regional Management Corp. and Subsidiaries

Consolidated Statements of Stockholders’ Equity

(Unaudited)

(in thousands)

|  | Common Stock |  |  |  |  |  |  |  |  |  |  |  |  |
|  |  |  |  | Additional |  |  | Retained |  |  | Treasury |  |  |  |
|  | Shares |  |  | Amount |  |  | Paid-in-Capital |  |  | Earnings |  |  | Stock |  |  | Total |
Balance, December 31, 2014 |  |  | 12,748 |  |  | $ | 1,275 |  |  | $ | 85,655 |  |  | $ | 91,393 |  |  | $ | — |  |  | $ | 178,323 |
Issuance of restricted stock awards |  |  | 108 |  |  |  | 11 |  |  |  | (11 | ) |  |  | — |  |  |  | — |  |  |  | — |
Exercise of stock options |  |  | 145 |  |  |  | 14 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 14 |
Excess tax benefit from stock option exercises, net |  |  | — |  |  |  | — |  |  |  | 378 |  |  |  | — |  |  |  | — |  |  |  | 378 |
Shares withheld related to net share settlement |  |  | (87 | ) |  |  | (9 | ) |  |  | (534 | ) |  |  | — |  |  |  | — |  |  |  | (543 | )
Share-based compensation |  |  | — |  |  |  | — |  |  |  | 3,690 |  |  |  | — |  |  |  | — |  |  |  | 3,690 |
Net income |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 23,365 |  |  |  | — |  |  |  | 23,365 |
Balance, December 31, 2015 |  |  | 12,914 |  |  | $ | 1,291 |  |  | $ | 89,178 |  |  | $ | 114,758 |  |  | $ | — |  |  | $ | 205,227 |
Issuance of restricted stock awards |  |  | 36 |  |  |  | 4 |  |  |  | (4 | ) |  |  | — |  |  |  | — |  |  |  | — |
Exercise of stock options |  |  | 160 |  |  |  | 16 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 16 |
Excess tax deficiency from stock option exercises, net |  |  | — |  |  |  | — |  |  |  | (81 | ) |  |  | — |  |  |  | — |  |  |  | (81 | )
Repurchase of common stock |  |  | — |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (25,046 | ) |  |  | (25,046 | )
Shares withheld related to net share settlement |  |  | (126 | ) |  |  | (13 | ) |  |  | (350 | ) |  |  | — |  |  |  | — |  |  |  | (363 | )
Share-based compensation |  |  | — |  |  |  | — |  |  |  | 2,781 |  |  |  | — |  |  |  | — |  |  |  | 2,781 |
Net income |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 17,564 |  |  |  | — |  |  |  | 17,564 |
Balance, September 30, 2016 |  |  | 12,984 |  |  | $ | 1,298 |  |  | $ | 91,524 |  |  | $ | 132,322 |  |  | $ | (25,046 | ) |  | $ | 200,098 |

See accompanying notes to consolidated financial statements.

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Regional Management Corp. and Subsidiaries

Consolidated Statements of Cash Flows

(Unaudited)

(in thousands)

|  | Nine Months Ended September 30, |
|  | 2016 |  |  | 2015 |
Cash flows from operating activities: |  |  |  |  |  |  |  |
Net income |  | $ | 17,564 |  |  | $ | 15,998 |
Adjustments to reconcile net income to net cash provided by operating activities: |  |  |  |  |  |  |  |
Provision for credit losses |  |  | 43,587 |  |  |  | 35,899 |
Depreciation and amortization |  |  | 4,948 |  |  |  | 2,778 |
(Gain) loss on disposal of property and equipment |  |  | (15 | ) |  |  | 343 |
Accretion of discounts on purchased receivables |  |  | — |  |  |  | (20 | )
Share-based compensation |  |  | 3,006 |  |  |  | 3,595 |
Fair value adjustment on interest rate caps |  |  | 213 |  |  |  | 419 |
Deferred income taxes, net |  |  | 2,414 |  |  |  | 1,605 |
Changes in operating assets and liabilities: |  |  |  |  |  |  |  |
(Increase) decrease in other assets |  |  | (3,436 | ) |  |  | 50 |
Increase (decrease) in other liabilities |  |  | (1,687 | ) |  |  | 1,200 |
Net cash provided by operating activities |  |  | 66,594 |  |  |  | 61,867 |
Cash flows from investing activities: |  |  |  |  |  |  |  |
Net originations of finance receivables |  |  | (109,644 | ) |  |  | (94,020 | )
Purchase of intangible assets |  |  | (3,823 | ) |  |  | (1,045 | )
(Increase) decrease in restricted cash |  |  | 2,600 |  |  |  | (1,000 | )
Purchase of property and equipment |  |  | (4,620 | ) |  |  | (1,873 | )
Proceeds from disposal of property and equipment |  |  | 718 |  |  |  | — |
Net cash used in investing activities |  |  | (114,769 | ) |  |  | (97,938 | )
Cash flows from financing activities: |  |  |  |  |  |  |  |
Net advances on senior revolving credit facility |  |  | 97,119 |  |  |  | 37,976 |
Payments on amortizing loan |  |  | (26,431 | ) |  |  | — |
Payments for debt issuance costs |  |  | (971 | ) |  |  | (700 | )
Taxes paid related to net share settlement of equity awards |  |  | (346 | ) |  |  | (721 | )
Excess tax benefits from exercise of stock options |  |  | 155 |  |  |  | 426 |
Repurchase of common stock |  |  | (25,046 | ) |  |  | — |
Net cash provided by financing activities |  |  | 44,480 |  |  |  | 36,981 |
Net change in cash |  |  | (3,695 | ) |  |  | 910 |
Cash at beginning of period |  |  | 7,654 |  |  |  | 4,012 |
Cash at end of period |  | $ | 3,959 |  |  | $ | 4,922 |
Supplemental cash flow information |  |  |  |  |  |  |  |
Interest paid |  | $ | 13,219 |  |  | $ | 11,119 |
Income taxes paid |  | $ | 10,758 |  |  | $ | 8,010 |

See accompanying notes to consolidated financial statements.

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Regional Management Corp. and Subsidiaries

Notes to Consolidated Financial Statements

(Unaudited)

Note 1. Nature of Business

Regional Management Corp. (the “Company”) was incorporated and began operations in 1987. The Company is engaged in the consumer finance business, offering small loans, large loans, automobile loans, retail loans, and related credit insurance. As of September 30, 2016, the Company operated offices in 338 locations in the states of Alabama (49 offices), Georgia (8 offices), New Mexico (18 offices), North Carolina (36 offices), Oklahoma (28 offices), South Carolina (72 offices), Tennessee (21 offices), Texas (98 offices), and Virginia (8 offices) under the names Regional Finance and RMC Retail. The Company opened 7 net new offices during the nine months ended September 30, 2016.

Seasonality: The Company’s loan volume and contractual delinquency follow seasonal trends. Demand for the Company’s loans is typically highest during the second, third, and fourth quarters, which the Company believes is largely due to customers borrowing money for vacation, back-to-school, and holiday spending. With the exception of automobile loans, loan demand has generally been the lowest during the first quarter, which the Company believes is largely due to the timing of income tax refunds. Delinquencies generally reach their lowest point in the first quarter of the year and rise throughout the remainder of the fiscal year. Consequently, the Company experiences seasonal fluctuations in its operating results and cash needs.

Note 2. Basis of Presentation and Significant Accounting Policies

Basis of presentation: The consolidated financial statements of the Company have been prepared in accordance with the instructions to the Quarterly Report on Form 10-Q adopted by the Securities and Exchange Commission (“SEC”) and generally accepted accounting principles in the United States of America (“GAAP”) for interim financial information and, accordingly, do not include all information and note disclosures required by GAAP for complete financial statements. The interim financial statements in this Quarterly Report on Form 10-Q have not been audited by an independent registered public accounting firm in accordance with standards of the Public Company Accounting Oversight Board (United States), but in the opinion of management, the interim financial statements include all adjustments, consisting only of normal recurring adjustments, necessary for a fair presentation of the Company’s financial position, results of operations, and cash flows in accordance with GAAP. These consolidated financial statements should be read in conjunction with the Company’s Annual Report on Form 10-K for the year ended December 31, 2015, as filed with the SEC.

Significant accounting policies: The following is a description of significant accounting policies used in preparing the financial statements. The accounting and reporting policies of the Company are in accordance with GAAP and conform to general practices within the consumer finance industry.

Business segments: The Company has one reportable segment, which is the consumer finance segment. The other revenue generating activities of the Company, including insurance operations, are performed in the existing branch network in conjunction with or as a complement to the lending operations.

Principles of consolidation: The consolidated financial statements include the accounts of the Company and its wholly-owned subsidiaries. All significant intercompany balances and transactions have been eliminated in consolidation. The Company operates through a separate wholly-owned subsidiary in each state. The Company also consolidates variable interest entities (“VIE”) when it is considered to be the primary beneficiary of the VIE because it has (i) power over the significant activities of the VIE and (ii) the obligation to absorb losses or the right to receive returns that could be significant to the VIE.

Treasury stock: The Company records the repurchase of shares of its common stock at cost on the settlement date of the transaction. These shares are considered treasury stock, which is a reduction to stockholders’ equity. Treasury stock is included in authorized and issued shares but excluded from outstanding shares.

Variable interest entity: The Company has an asset-backed amortizing loan for general funding purposes. The transaction involved selling a pool of the Company’s automobile loans to its wholly-owned subsidiary, Regional Management Receivables, LLC (“RMR”), as collateral for the loan. RMR has the limited purpose of acquiring finance receivables and holding and making payments on the related debt. Assets transferred to RMR are legally isolated from the Company and the claims of the Company’s other creditors. The Company continues to service the finance receivables transferred to RMR. The lender in the debt issued by RMR generally only has recourse to the assets of RMR and does not have recourse to the general credit of the Company.

The Company’s asset-backed loan under this arrangement is structured to provide enhancements to the lender in the form of overcollateralization (principal balance of the collateral exceeds the balance of the debt) and reserve funds (restricted cash accounts held by RMR). These enhancements, along with the isolated finance receivables pool, increase the creditworthiness of RMR above that of the Company as a whole. This increases the marketability of the Company’s collateral for borrowing purposes, which leads to more favorable borrowing terms, improved interest rate risk management, and additional flexibility to grow the business.

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RMR is considered a VIE under GAAP and is consolidated into the financial statements of RMR’s primary beneficiary. The Company is considered to be the primary beneficiary of RMR because it has (i) power over the significant activities of RMR through its role as servicer of the finance receivables under the credit agreement and (ii) the obligation to absorb losses or the right to receive returns that could be significant through the Company’s interest in the monthly residual cash flows of RMR after the debt is paid.

Consolidation of RMR results in the transaction being accounted for as a secured borrowing; therefore, the pooled receivables and the related debt remain on the consolidated balance sheet of the Company. The debt is secured solely by the assets of RMR and not by any other assets of the Company. The assets of RMR are the only source of funds for repayment on the debt. Restricted cash accounts held by RMR can only be used to support payments on the debt. The Company recognizes revenue and provision for credit losses on RMR’s finance receivables and interest expense on the related secured debt.

Use of estimates: The preparation of financial statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, revenues and expenses, and disclosure of contingent assets and liabilities for the periods indicated in the financial statements. Actual results could differ from those estimates.

Material estimates that are particularly susceptible to change relate to the determination of the allowance for credit losses, fair value of share-based compensation, the valuation of deferred tax assets and liabilities, contingent liabilities on litigation matters, and the allocation of the purchase price to assets acquired in business combinations.

Reclassifications: Certain prior period amounts have been reclassified to conform to the current presentation. Such reclassifications had no impact on previously reported net income or stockholders’ equity.

Credit losses: Provisions for credit losses are charged to income as losses are estimated to have occurred and in amounts sufficient to maintain an allowance for credit losses at an adequate level to provide for losses on the Company’s finance receivables. In the past, the Company charged credit losses against the allowance when management believed the finance receivable was no longer collectible (discretionary element) or when the account was 365 days contractually delinquent (time-based element). The factors used to determine whether a finance receivable is uncollectible were the age of the account, supervisory review of collection efforts, and other factors such as customers relocating to an area where collection is not practical. In September 2014, the Company changed the time-based element of the charge-off policy from 365 days contractually delinquent to 180 days contractually delinquent. In December 2014, the Company eliminated the discretionary element of the charge-off policy, subject to certain exceptions. The Company’s policy for non-titled accounts in a confirmed bankruptcy is to charge them off at 60 days contractually delinquent, subject to certain exceptions. Deceased borrower accounts are charged off in the month following the proper notification of passing, with the exception of borrowers with credit life insurance. The updated policy improves consistency and creates better alignment with industry practice. Subsequent recoveries, if any, are credited to the allowance. Loss experience, effective loan life, contractual delinquency of finance receivables by loan type, the value of underlying collateral, and management’s judgment are factors used in assessing the overall adequacy of the allowance and the resulting provision for credit losses. While management uses the best information available to make its evaluation, future adjustments to the allowance may be necessary if there are significant changes in economic conditions or portfolio performance. This evaluation is inherently subjective as it requires estimates that are susceptible to significant revisions as more information becomes available.

The Company initiates repossession proceedings when, in the opinion of management, the customer is unlikely to make further payments. The Company sells substantially all repossessed vehicle inventory through public sales conducted by independent automobile auction organizations after the required post-repossession waiting period. Losses on the sale of repossessed collateral are charged to the allowance for credit losses.

The allowance for credit losses consists of general and specific components. The general component of the allowance estimates credit losses for groups of finance receivables on a collective basis and relates to probable incurred losses of unimpaired finance receivables. Prior to September 30, 2016, the general component of the allowance was primarily based on historical loss rates. Effective September 30, 2016, it is based on delinquency roll rates. The Company’s finance receivable types are stratified by delinquency stages, and the future monthly delinquency profiles and charge-offs are projected forward using historical delinquency roll rates. The Company records a general allowance for credit losses that includes forecasted future charge-offs over the estimated loss emergence period (the interval of time between the event which caused a borrower to default and the Company’s recording of the charge-off) for each finance receivable type.

The Company adjusts the computed roll rate forecast as described above for qualitative factors based on an assessment of internal and external influences on credit quality that are not fully reflected in the roll rate forecast. Those qualitative factors include trends in growth in the loan portfolio, delinquency, unemployment, bankruptcy, operational risks, and other economic trends.

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Recent accounting pronouncements: In April 2015, the Financial Accounting Standards Board (“FASB”) issued an accounting update to simplify the presentation of debt issuance costs. The update requires that debt issuance costs related to a recognized debt liability be presented in the balance sheet as a direct deduction from the carrying amount of that debt liability, consistent with a debt discount. The recognition and measurement guidance for debt issuance costs are not affected by the update. The update is effective for annual and interim periods beginning after December 15, 2015. An entity should apply the new guidance on a retrospective basis, wherein the balance sheet of each individual period presented should be adjusted to reflect the period-specific effects of applying the new guidance. In August 2015, the FASB issued an additional accounting update on certain debt issuance costs, which clarifies that debt issuance costs associated with line-of-credit agreements may be classified as an asset or as a direct deduction to the carrying amount of the debt. The debt issuance costs should continue to be deferred and amortized over the term of the line-of-credit. As a result of these accounting updates, debt issuance costs were reclassified from other assets to long-term debt.

In February 2016, the FASB issued an accounting update to increase transparency and comparability of accounting for lease transactions. The update requires all leases to be recognized on the balance sheet as lease assets and lease liabilities and requires both quantitative and qualitative disclosures regarding key information about leasing arrangements. All of the Company’s leases are currently classified as operating leases with no lease assets or lease liabilities recorded. The update is effective for annual and interim periods beginning after December 15, 2018, and early adoption is permitted. The Company is currently evaluating the potential impact of this update on its consolidated financial statements.

In March 2016, the FASB issued an accounting update to simplify the accounting for share-based compensation, including the accounting for forfeitures, the statutory tax withholding requirements, the accounting for income taxes, and the classification of share-based compensation transactions in the statement of cash flows. The key provision of the update is the requirement for the excess tax benefits or tax deficiencies from the exercise or vesting of share-based awards to flow through the statement of income rather than through additional paid-in-capital on the balance sheet. The standard is effective for interim and annual reporting periods beginning after December 15, 2016, and early adoption is permitted. The Company is currently evaluating the potential impact of this update on its consolidated financial statements.

In May 2016, the FASB issued an accounting update providing narrow scope improvements and practical expedients related to the previous update for Revenue from Contracts with Customers. The amendments in this update do not change the core revenue recognition principles. The update addresses certain issues identified in the guidance on assessing collectability, presentation of sales taxes, noncash consideration, and completed contracts and contract modifications at transition. This update is effective for annual and interim periods beginning after December 15, 2017. The Company is currently evaluating the potential impact of the new revenue recognition standard on its consolidated financial statements.

In June 2016, the FASB issued an accounting update to change the impairment model for estimating credit losses on financial assets. The current incurred loss impairment model requires the recognition of credit losses when it is probable that a loss has been incurred. The incurred loss model will be replaced by an expected loss model, which requires entities to estimate the lifetime expected credit loss on such instruments and to record an allowance to offset the amortized cost basis of the financial asset. This update is effective for annual and interim periods beginning after December 15, 2019, and early adoption is permitted. The Company is currently evaluating the potential impact of this guidance on its consolidated financial statements.

In August 2016, the FASB issued an accounting update to provide specific guidance on certain cash flow classification issues to reduce diversity in practice. These issues include debt prepayment or extinguishment costs, contingent consideration payments after business combination, beneficial interest in securitization transactions, and proceeds from insurance claims. This update is effective for annual and interim periods beginning after December 15, 2017 and early adoption is permitted. The Company is currently evaluating the potential impact of the new standards on its consolidated financial statements.

Note 3. Finance Receivables, Credit Quality Information, and Allowance for Credit Losses

Finance receivables for the periods indicated consisted of the following:

In thousands |  | September 30, 2016 |  |  | December 31, 2015 |
Small loans |  | $ | 349,390 |  |  | $ | 338,157 |
Large loans |  |  | 217,102 |  |  |  | 146,553 |
Automobile loans |  |  | 97,141 |  |  |  | 116,109 |
Retail loans |  |  | 32,516 |  |  |  | 27,625 |
Finance receivables |  | $ | 696,149 |  |  | $ | 628,444 |

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##### Table of Contents

The contractual delinquency of the finance receivable portfolio by product and aging for the periods indicated are as follows:

|  | September 30, 2016 |
|  | Small |  |  | Large |  |  | Automobile |  |  | Retail |  |  | Total |
In thousands |  | $ |  |  | % |  |  | $ |  |  | % |  |  | $ |  |  | % |  |  | $ |  |  | % |  |  | $ |  |  | % |
Current |  | $ | 282,836 |  |  |  | 81.0 | % |  | $ | 188,364 |  |  |  | 86.7 | % |  | $ | 71,230 |  |  |  | 73.3 | % |  | $ | 26,982 |  |  |  | 82.9 | % |  | $ | 569,412 |  |  |  | 81.8 | %
1 to 29 days past due |  |  | 36,385 |  |  |  | 10.4 | % |  |  | 18,596 |  |  |  | 8.6 | % |  |  | 18,452 |  |  |  | 19.0 | % |  |  | 3,664 |  |  |  | 11.3 | % |  |  | 77,097 |  |  |  | 11.1 | %
Delinquent accounts |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
30 to 59 days |  |  | 9,845 |  |  |  | 2.8 | % |  |  | 3,691 |  |  |  | 1.7 | % |  |  | 3,134 |  |  |  | 3.2 | % |  |  | 653 |  |  |  | 2.1 | % |  |  | 17,323 |  |  |  | 2.4 | %
60 to 89 days |  |  | 6,671 |  |  |  | 1.9 | % |  |  | 2,121 |  |  |  | 1.0 | % |  |  | 1,842 |  |  |  | 1.9 | % |  |  | 332 |  |  |  | 1.0 | % |  |  | 10,966 |  |  |  | 1.6 | %
90 to 119 days |  |  | 5,306 |  |  |  | 1.5 | % |  |  | 1,688 |  |  |  | 0.8 | % |  |  | 1,024 |  |  |  | 1.1 | % |  |  | 345 |  |  |  | 1.0 | % |  |  | 8,363 |  |  |  | 1.3 | %
120 to 149 days |  |  | 4,440 |  |  |  | 1.3 | % |  |  | 1,568 |  |  |  | 0.7 | % |  |  | 891 |  |  |  | 0.9 | % |  |  | 316 |  |  |  | 1.0 | % |  |  | 7,215 |  |  |  | 1.0 | %
150 to 179 days |  |  | 3,907 |  |  |  | 1.1 | % |  |  | 1,074 |  |  |  | 0.5 | % |  |  | 568 |  |  |  | 0.6 | % |  |  | 224 |  |  |  | 0.7 | % |  |  | 5,773 |  |  |  | 0.8 | %
Total delinquency |  | $ | 30,169 |  |  |  | 8.6 | % |  | $ | 10,142 |  |  |  | 4.7 | % |  | $ | 7,459 |  |  |  | 7.7 | % |  | $ | 1,870 |  |  |  | 5.8 | % |  | $ | 49,640 |  |  |  | 7.1 | %
Total finance receivables |  | $ | 349,390 |  |  |  | 100.0 | % |  | $ | 217,102 |  |  |  | 100.0 | % |  | $ | 97,141 |  |  |  | 100.0 | % |  | $ | 32,516 |  |  |  | 100.0 | % |  | $ | 696,149 |  |  |  | 100.0 | %
Finance receivables in nonaccrual status |  | $ | 13,653 |  |  |  | 3.9 | % |  | $ | 4,330 |  |  |  | 2.0 | % |  | $ | 2,483 |  |  |  | 2.6 | % |  | $ | 885 |  |  |  | 2.7 | % |  | $ | 21,351 |  |  |  | 3.1 | %

|  | December 31, 2015 |
|  | Small |  |  | Large |  |  | Automobile |  |  | Retail |  |  | Total |
In thousands |  | $ |  |  | % |  |  | $ |  |  | % |  |  | $ |  |  | % |  |  | $ |  |  | % |  |  | $ |  |  | % |
Current |  | $ | 270,635 |  |  |  | 80.1 | % |  | $ | 127,374 |  |  |  | 86.9 | % |  | $ | 79,878 |  |  |  | 68.8 | % |  | $ | 22,704 |  |  |  | 82.2 | % |  | $ | 500,591 |  |  |  | 79.7 | %
1 to 29 days past due |  |  | 37,337 |  |  |  | 11.0 | % |  |  | 14,234 |  |  |  | 9.7 | % |  |  | 27,518 |  |  |  | 23.7 | % |  |  | 3,500 |  |  |  | 12.7 | % |  |  | 82,589 |  |  |  | 13.1 | %
Delinquent accounts |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
30 to 59 days |  |  | 8,841 |  |  |  | 2.6 | % |  |  | 2,157 |  |  |  | 1.5 | % |  |  | 4,119 |  |  |  | 3.5 | % |  |  | 537 |  |  |  | 1.9 | % |  |  | 15,654 |  |  |  | 2.5 | %
60 to 89 days |  |  | 6,430 |  |  |  | 1.9 | % |  |  | 1,153 |  |  |  | 0.8 | % |  |  | 1,959 |  |  |  | 1.7 | % |  |  | 316 |  |  |  | 1.1 | % |  |  | 9,858 |  |  |  | 1.6 | %
90 to 119 days |  |  | 5,620 |  |  |  | 1.6 | % |  |  | 682 |  |  |  | 0.4 | % |  |  | 1,147 |  |  |  | 1.0 | % |  |  | 247 |  |  |  | 1.0 | % |  |  | 7,696 |  |  |  | 1.1 | %
120 to 149 days |  |  | 4,928 |  |  |  | 1.5 | % |  |  | 574 |  |  |  | 0.4 | % |  |  | 1,003 |  |  |  | 0.9 | % |  |  | 173 |  |  |  | 0.6 | % |  |  | 6,678 |  |  |  | 1.1 | %
150 to 179 days |  |  | 4,366 |  |  |  | 1.3 | % |  |  | 379 |  |  |  | 0.3 | % |  |  | 485 |  |  |  | 0.4 | % |  |  | 148 |  |  |  | 0.5 | % |  |  | 5,378 |  |  |  | 0.9 | %
Total delinquency |  | $ | 30,185 |  |  |  | 8.9 | % |  | $ | 4,945 |  |  |  | 3.4 | % |  | $ | 8,713 |  |  |  | 7.5 | % |  | $ | 1,421 |  |  |  | 5.1 | % |  | $ | 45,264 |  |  |  | 7.2 | %
Total finance receivables |  | $ | 338,157 |  |  |  | 100.0 | % |  | $ | 146,553 |  |  |  | 100.0 | % |  | $ | 116,109 |  |  |  | 100.0 | % |  | $ | 27,625 |  |  |  | 100.0 | % |  | $ | 628,444 |  |  |  | 100.0 | %
Finance receivables in nonaccrual status |  | $ | 14,914 |  |  |  | 4.4 | % |  | $ | 1,635 |  |  |  | 1.1 | % |  | $ | 2,635 |  |  |  | 2.3 | % |  | $ | 568 |  |  |  | 2.1 | % |  | $ | 19,752 |  |  |  | 3.1 | %

Changes in the allowance for credit losses for the periods indicated are as follows:

|  | Three Months Ended September 30, |  |  | Nine Months Ended September 30, |
In thousands |  | 2016 |  |  | 2015 |  |  | 2016 |  |  | 2015 |
Balance at beginning of period |  | $ | 36,200 |  |  | $ | 36,171 |  |  | $ | 37,452 |  |  | $ | 40,511 |
Provision for credit losses |  |  | 16,410 |  |  |  | 14,085 |  |  |  | 43,587 |  |  |  | 35,899 |
Charge-offs |  |  | (14,680 | ) |  |  | (13,158 | ) |  |  | (45,576 | ) |  |  | (40,706 | )
Recoveries |  |  | 1,170 |  |  |  | 688 |  |  |  | 3,637 |  |  |  | 2,082 |
Balance at end of period |  | $ | 39,100 |  |  | $ | 37,786 |  |  | $ | 39,100 |  |  | $ | 37,786 |

Prior to September 30, 2016, the general component of the allowance for credit losses was primarily based on historical loss rates. Effective September 30, 2016, it is primarily based on delinquency roll rates. Delinquency roll rate modeling is forward-looking and common practice in the consumer finance industry. As a result of this change, the Company decreased the provision for credit losses for the three and nine months ended September 30, 2016 by $0.5 million, which increased net income by $0.3 million, or $0.03 diluted earnings per share.

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##### Table of Contents

The following is a reconciliation of the allowance for credit losses by product for the periods indicated:

In thousands |  | Balance July 1, 2016 |  |  | Provision |  |  | Charge-offs |  |  | Recoveries |  |  | Balance September 30, 2016 |  |  | Finance Receivables September 30, 2016 |  |  | Allowance as Percentage of Finance Receivable September 30, 2016 |
Small loans |  | $ | 18,752 |  |  | $ | 11,103 |  |  | $ | (9,722 | ) |  | $ | 667 |  |  | $ | 20,800 |  |  | $ | 349,390 |  |  |  | 6.0 | %
Large loans |  |  | 7,886 |  |  |  | 4,209 |  |  |  | (2,436 | ) |  |  | 141 |  |  |  | 9,800 |  |  |  | 217,102 |  |  |  | 4.5 | %
Automobile loans |  |  | 7,851 |  |  |  | 308 |  |  |  | (1,976 | ) |  |  | 317 |  |  |  | 6,500 |  |  |  | 97,141 |  |  |  | 6.7 | %
Retail loans |  |  | 1,711 |  |  |  | 790 |  |  |  | (546 | ) |  |  | 45 |  |  |  | 2,000 |  |  |  | 32,516 |  |  |  | 6.2 | %
Total |  | $ | 36,200 |  |  | $ | 16,410 |  |  | $ | (14,680 | ) |  | $ | 1,170 |  |  | $ | 39,100 |  |  | $ | 696,149 |  |  |  | 5.6 | %
In thousands |  | Balance July 1, 2015 |  |  | Provision |  |  | Charge-offs |  |  | Recoveries |  |  | Balance September 30, 2015 |  |  | Finance Receivables September 30, 2015 |  |  | Allowance as Percentage of Finance Receivable September 30, 2015 |
Small loans |  | $ | 18,343 |  |  | $ | 10,843 |  |  | $ | (9,179 | ) |  | $ | 402 |  |  | $ | 20,409 |  |  | $ | 328,207 |  |  |  | 6.2 | %
Large loans |  |  | 5,364 |  |  |  | 1,000 |  |  |  | (715 | ) |  |  | 84 |  |  |  | 5,733 |  |  |  | 119,731 |  |  |  | 4.8 | %
Automobile loans |  |  | 11,121 |  |  |  | 1,839 |  |  |  | (2,845 | ) |  |  | 178 |  |  |  | 10,293 |  |  |  | 128,131 |  |  |  | 8.0 | %
Retail loans |  |  | 1,343 |  |  |  | 403 |  |  |  | (419 | ) |  |  | 24 |  |  |  | 1,351 |  |  |  | 25,539 |  |  |  | 5.3 | %
Total |  | $ | 36,171 |  |  | $ | 14,085 |  |  | $ | (13,158 | ) |  | $ | 688 |  |  | $ | 37,786 |  |  | $ | 601,608 |  |  |  | 6.3 | %
In thousands |  | Balance January 1, 2016 |  |  | Provision |  |  | Charge-offs |  |  | Recoveries |  |  | Balance September 30, 2016 |  |  | Finance Receivables September 30, 2016 |  |  | Allowance as Percentage of Finance Receivable September 30, 2016 |
Small loans |  | $ | 21,535 |  |  | $ | 29,200 |  |  | $ | (32,170 | ) |  | $ | 2,235 |  |  | $ | 20,800 |  |  | $ | 349,390 |  |  |  | 6.0 | %
Large loans |  |  | 5,593 |  |  |  | 9,359 |  |  |  | (5,534 | ) |  |  | 382 |  |  |  | 9,800 |  |  |  | 217,102 |  |  |  | 4.5 | %
Automobile loans |  |  | 8,828 |  |  |  | 3,077 |  |  |  | (6,272 | ) |  |  | 867 |  |  |  | 6,500 |  |  |  | 97,141 |  |  |  | 6.7 | %
Retail loans |  |  | 1,496 |  |  |  | 1,951 |  |  |  | (1,600 | ) |  |  | 153 |  |  |  | 2,000 |  |  |  | 32,516 |  |  |  | 6.2 | %
Total |  | $ | 37,452 |  |  | $ | 43,587 |  |  | $ | (45,576 | ) |  | $ | 3,637 |  |  | $ | 39,100 |  |  | $ | 696,149 |  |  |  | 5.6 | %
In thousands |  | Balance January 1, 2015 |  |  | Provision |  |  | Charge-offs |  |  | Recoveries |  |  | Balance September 30, 2015 |  |  | Finance Receivables September 30, 2015 |  |  | Allowance as Percentage of Finance Receivable September 30, 2015 |
Small loans |  | $ | 25,280 |  |  | $ | 23,284 |  |  | $ | (29,401 | ) |  | $ | 1,246 |  |  | $ | 20,409 |  |  | $ | 328,207 |  |  |  | 6.2 | %
Large loans |  |  | 1,980 |  |  |  | 5,271 |  |  |  | (1,719 | ) |  |  | 201 |  |  |  | 5,733 |  |  |  | 119,731 |  |  |  | 4.8 | %
Automobile loans |  |  | 11,776 |  |  |  | 6,273 |  |  |  | (8,303 | ) |  |  | 547 |  |  |  | 10,293 |  |  |  | 128,131 |  |  |  | 8.0 | %
Retail loans |  |  | 1,475 |  |  |  | 1,071 |  |  |  | (1,283 | ) |  |  | 88 |  |  |  | 1,351 |  |  |  | 25,539 |  |  |  | 5.3 | %
Total |  | $ | 40,511 |  |  | $ | 35,899 |  |  | $ | (40,706 | ) |  | $ | 2,082 |  |  | $ | 37,786 |  |  | $ | 601,608 |  |  |  | 6.3 | %

Impaired finance receivables as a percentage of total finance receivables were 1.4% and 1.2% as of September 30, 2016 and December 31, 2015, respectively. The following is a summary of impaired finance receivables as of the periods indicated:

In thousands |  | September 30, 2016 |  |  | December 31, 2015 |
Small loans |  | $ | 2,084 |  |  | $ | 1,009 |
Large loans |  |  | 5,322 |  |  |  | 2,760 |
Automobile loans |  |  | 2,526 |  |  |  | 3,370 |
Retail loans |  |  | 115 |  |  |  | 121 |
Total |  | $ | 10,047 |  |  | $ | 7,260 |

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##### Table of Contents

Following is a summary of finance receivables evaluated for impairment for the periods indicated:

|  | September 30, 2016 |
In thousands |  | Small |  |  | Large |  |  | Automobile |  |  | Retail |  |  | Total |
Impaired receivables specifically evaluated |  | $ | 2,084 |  |  | $ | 5,322 |  |  | $ | 2,526 |  |  | $ | 115 |  |  | $ | 10,047 |
Finance receivables evaluated collectively |  |  | 347,306 |  |  |  | 211,780 |  |  |  | 94,615 |  |  |  | 32,401 |  |  |  | 686,102 |
Finance receivables outstanding |  | $ | 349,390 |  |  | $ | 217,102 |  |  | $ | 97,141 |  |  | $ | 32,516 |  |  | $ | 696,149 |
Impaired receivables in nonaccrual status |  | $ | 231 |  |  | $ | 314 |  |  | $ | 191 |  |  | $ | 9 |  |  | $ | 745 |
Amount of the specific reserve for impaired accounts |  | $ | 487 |  |  | $ | 972 |  |  | $ | 615 |  |  | $ | 21 |  |  | $ | 2,095 |
Amount of the general component of the allowance |  | $ | 20,313 |  |  | $ | 8,828 |  |  | $ | 5,885 |  |  | $ | 1,979 |  |  | $ | 37,005 |
|  | December 31, 2015 |
In thousands |  | Small |  |  | Large |  |  | Automobile |  |  | Retail |  |  | Total |
Impaired receivables specifically evaluated |  | $ | 1,009 |  |  | $ | 2,760 |  |  | $ | 3,370 |  |  | $ | 121 |  |  | $ | 7,260 |
Finance receivables evaluated collectively |  |  | 337,148 |  |  |  | 143,793 |  |  |  | 112,739 |  |  |  | 27,504 |  |  |  | 621,184 |
Finance receivables outstanding |  | $ | 338,157 |  |  | $ | 146,553 |  |  | $ | 116,109 |  |  | $ | 27,625 |  |  | $ | 628,444 |
Impaired receivables in nonaccrual status |  | $ | 204 |  |  | $ | 83 |  |  | $ | 415 |  |  | $ | 17 |  |  | $ | 719 |
Amount of the specific reserve for impaired accounts |  | $ | 266 |  |  | $ | 560 |  |  | $ | 862 |  |  | $ | 20 |  |  | $ | 1,708 |
Amount of the general component of the allowance |  | $ | 21,269 |  |  | $ | 5,033 |  |  | $ | 7,966 |  |  | $ | 1,476 |  |  | $ | 35,744 |

Average recorded investment in impaired finance receivables for the periods indicated are as follows:

|  | Three Months Ended September 30, |  |  | Nine Months Ended September 30, |
In thousands |  | 2016 |  |  | 2015 |  |  | 2016 |  |  | 2015 |
Small loans |  | $ | 1,908 |  |  | $ | 1,096 |  |  | $ | 1,497 |  |  | $ | 1,114 |
Large loans |  |  | 4,861 |  |  |  | 1,340 |  |  |  | 3,992 |  |  |  | 1,291 |
Automobile loans |  |  | 2,643 |  |  |  | 3,567 |  |  |  | 2,879 |  |  |  | 3,616 |
Retail loans |  |  | 119 |  |  |  | 129 |  |  |  | 115 |  |  |  | 126 |
Total average recorded investment |  | $ | 9,531 |  |  | $ | 6,132 |  |  | $ | 8,483 |  |  | $ | 6,147 |

It is not practical to compute the amount of interest earned on impaired loans.

Note 4. Leases

Future minimum rent commitments under non-cancellable operating leases in effect as of September 30, 2016 are as follows:

In thousands |  | Amount |
2016 |  | $ | 1,775 |
2017 |  |  | 5,594 |
2018 |  |  | 4,083 |
2019 |  |  | 2,614 |
2020 |  |  | 2,362 |
Thereafter |  |  | 7,978 |
Total |  | $ | 24,406 |

Leases generally contain options to extend for periods from one to 10 years, and the cost of such extensions is not included above. For the three months ended September 30, 2016 and 2015, the Company recorded rent expense of $1.8 million and $1.6 million, respectively. Rent expense for the nine months ended September 30, 2016 and 2015 was $5.2 million and $4.5 million, respectively. In addition to rent, the Company typically pays for all operating expenses, property taxes, and repairs and maintenance on properties that it leases.

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##### Table of Contents

Note 5. Intangibles

The following table provides the gross carrying amount and related accumulated amortization of definite-lived intangible assets:

|  | September 30, 2016 |  |  | December 31, 2015 |
In thousands |  | Gross Carrying Amount |  |  | Accumulated Amortization |  |  | Net Amount |  |  | Gross Carrying Amount |  |  | Accumulated Amortization |  |  | Net Amount |
Customer list |  | $ | 2,485 |  |  | $ | (2,210 | ) |  | $ | 275 |  |  | $ | 2,516 |  |  | $ | (2,044 | ) |  | $ | 472 |
Software |  |  | 7,844 |  |  |  | (3,511 | ) |  |  | 4,333 |  |  |  | 4,173 |  |  |  | (2,338 | ) |  |  | 1,835 |
Total intangible assets |  | $ | 10,329 |  |  | $ | (5,721 | ) |  | $ | 4,608 |  |  | $ | 6,689 |  |  | $ | (4,382 | ) |  | $ | 2,307 |

For the three months ended September 30, 2016 and 2015, the Company recorded intangible amortization expense of $0.5 million and $0.2 million, respectively. Intangible amortization expense for the nine months ended September 30, 2016 and 2015 totaled $1.5 million and $0.5 million, respectively. The following table sets forth the future amortization of intangible assets:

In thousands |  | Amount |
2016 |  | $ | 937 |
2017 |  |  | 1,095 |
2018 |  |  | 732 |
2019 |  |  | 551 |
2020 |  |  | 491 |
Thereafter |  |  | 802 |
Total |  | $ | 4,608 |

Note 6. Interest Rate Caps

The Company has purchased interest rate cap contracts with an aggregate notional principal amount of $200.0 million and 2.50% strike rates against the one-month LIBOR. $150.0 million of these contracts expire in April 2018, with the remaining $50.0 million expiring in March 2019. When the one-month LIBOR exceeds 2.50%, the counterparty reimburses the Company for the excess over 2.50%. No payment is required by the Company or the counterparty when the one-month LIBOR is below 2.50%. The following is a summary of changes in the rate caps:

|  | Three Months Ended September 30, |  |  | Nine Months Ended September 30, |
In thousands |  | 2016 |  |  | 2015 |  |  | 2016 |  |  | 2015 |
Balance at beginning of period |  | $ | 22 |  |  | $ | 405 |  |  | $ | 120 |  |  | $ | — |
Purchases |  |  | — |  |  |  | — |  |  |  | 112 |  |  |  | 577 |
Fair value adjustment included as an (increase) in interest expense |  |  | (3 | ) |  |  | (247 | ) |  |  | (213 | ) |  |  | (419 | )
Balance at end of period, included in other assets |  | $ | 19 |  |  | $ | 158 |  |  | $ | 19 |  |  | $ | 158 |

Note 7. Long-Term Debt

Following is a summary of the Company’s long-term debt as of the periods indicated:

|  | September 30, 2016 |  |  | December 31, 2015 |
In thousands |  | Long-term Debt |  |  | Unamortized Debt Issuance Costs |  |  | Net Long-term Debt |  |  | Long-term Debt |  |  | Unamortized Debt Issuance Costs |  |  | Net Long-term Debt |
Senior revolving credit facility |  | $ | 435,400 |  |  | $ | (1,242 | ) |  | $ | 434,158 |  |  | $ | 338,281 |  |  | $ | (1,022 | ) |  | $ | 337,259 |
Amortizing loan |  |  | 46,366 |  |  |  | (1,161 | ) |  |  | 45,205 |  |  |  | 72,896 |  |  |  | (1,670 | ) |  |  | 71,226 |
Total |  | $ | 481,766 |  |  | $ | (2,403 | ) |  | $ | 479,363 |  |  | $ | 411,177 |  |  | $ | (2,692 | ) |  | $ | 408,485 |
Unused amount of senior revolving credit facility (subject to borrowing base) |  | $ | 149,600 |  |  |  |  |  |  |  |  |  |  | $ | 199,719 |  |  |  |  |  |  |  |  |

Advances on the senior revolving credit facility are capped at 85% of eligible secured finance receivables plus 70% of eligible unsecured finance receivables. These rates are subject to adjustment at certain credit quality levels (85% secured and 70% unsecured as of September 30, 2016). As of September 30, 2016, the Company had $70.7 million of eligible capacity under the facility. The facility also contains restrictive covenants and monthly and annual reporting requirements to the banks. At September 30, 2016, the Company was in compliance with all debt covenants.

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In December 2015, the Company and its wholly-owned subsidiary, RMR, entered into a credit agreement providing for a $75.7 million amortizing asset-backed loan to RMR. RMR purchased $86.1 million in automobile finance receivables, net of a $2.6 million allowance for credit losses, from the Company’s affiliates using the proceeds of the loan and an equity investment from the Company to fund such purchase. RMR holds $1.7 million in a restricted cash reserve account to satisfy provisions of the credit agreement. RMR pays interest of 3.00% per annum on the loan balance from the closing date until the date the loan balance has been fully repaid. The amortizing loan terminates in December 2022. The credit agreement allows RMR to prepay the loan when the outstanding balance falls below 20% of the original loan amount.

The amortizing loan is supported by the expected cash flows from the underlying collateralized finance receivables. Collections on these accounts are remitted to a restricted cash collection account, which totaled $3.1 million as of September 30, 2016. Cash inflows from the finance receivables are distributed to the lender and service providers in accordance with a monthly contractual priority of payments (waterfall) and, as such, the inflows are directed first to servicing fees. RMR pays a 4% servicing fee to the Company, which is eliminated in consolidation. Next, all cash inflows are directed to the interest, principal, and any adjustments to the reserve account of the amortizing loan and, thereafter, to the residual interest that the Company owns. Distributions from RMR to the Company are permitted under the credit agreement.

RMR is considered a VIE under GAAP and is consolidated into the financial statements of RMR’s primary beneficiary. The Company is considered to be the primary beneficiary of RMR because it has (i) power over the significant activities of RMR through its role as servicer of the finance receivables under the credit agreement and (ii) the obligation to absorb losses or the right to receive returns that could be significant through the Company’s interest in the monthly residual cash flows of RMR after the debt is paid.

The carrying amount of VIE assets and liabilities are as follows:

In thousands |  | September 30, 2016 |  |  | December 31, 2015 |
Assets |  |  |  |  |  |  |  |
Cash |  | $ | 41 |  |  | $ | 376 |
Finance receivables |  |  | 49,608 |  |  |  | 80,309 |
Allowance for credit losses |  |  | (2,976 | ) |  |  | (2,588 | )
Restricted cash |  |  | 4,786 |  |  |  | 7,605 |
Repossessed assets at net realizable value |  |  | 142 |  |  |  | 36 |
Other assets |  |  | 10 |  |  |  | — |
Total assets |  | $ | 51,611 |  |  | $ | 85,738 |
Liabilities |  |  |  |  |  |  |  |
Net long-term debt |  | $ | 45,205 |  |  | $ | 71,226 |
Accounts payable and accrued expenses |  |  | 4 |  |  |  | 50 |
Total liabilities |  | $ | 45,209 |  |  | $ | 71,276 |

Note 8. Stockholders’ Equity

Stock repurchase: In February 2016, the Company’s Board of Directors (“Board”) authorized the repurchase of up to $25.0 million of the Company’s common stock. On June 10, 2016, the Company completed the stock repurchase program, having repurchased 1,546 thousand shares at a weighted-average price of $16.17 per share.

Note 9. Disclosure About Fair Value of Financial Instruments

The following methods and assumptions were used to estimate the fair value of each class of financial instruments for which it is practicable to estimate that value:

Cash and restricted cash: Cash and restricted cash is recorded at cost, which approximates fair value due to its generally short maturity and highly liquid nature.

Finance receivables: Finance receivables are originated at prevailing market rates. The Company’s finance receivable portfolio turns approximately 1.4 times per year. The portfolio turnover is calculated by dividing cash payments, renewals, and net charge-offs by the average finance receivables. Management believes that the carrying amount approximates the fair value of its finance receivable portfolio.

Interest rate caps: The fair value of the interest rate caps is the estimated amount the Company would receive to terminate the cap agreements at the reporting date, taking into account current interest rates, the creditworthiness of the counterparty for assets, and the creditworthiness of the Company for liabilities.

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Repossessed assets: Repossessed assets are valued at the lower of the receivable balance on the finance receivable prior to repossession or the estimated net realizable value. The Company estimates net realizable value at the projected cash value upon liquidation, less costs to sell the related collateral.

Long-term debt: The Company’s long-term debt is frequently renewed, amended, or recently originated. As a result, the Company believes that the fair value of each of the variable rate revolving credit facility and the fixed-rate amortizing loan approximates their respective carrying amounts. The Company also considered its creditworthiness in its determination of fair value.

The carrying amount and estimated fair values of the Company’s financial instruments summarized by level are as follows:

|  | September 30, 2016 |  |  | December 31, 2015 |
In thousands |  | Carrying Amount |  |  | Estimated Fair Value |  |  | Carrying Amount |  |  | Estimated Fair Value |
Assets |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Level 1 inputs |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Cash |  | $ | 3,959 |  |  | $ | 3,959 |  |  | $ | 7,654 |  |  | $ | 7,654 |
Restricted cash |  |  | 7,906 |  |  |  | 7,906 |  |  |  | 10,506 |  |  |  | 10,506 |
Level 2 inputs |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest rate caps |  |  | 19 |  |  |  | 19 |  |  |  | 120 |  |  |  | 120 |
Level 3 inputs |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Net finance receivables |  |  | 657,049 |  |  |  | 657,049 |  |  |  | 590,992 |  |  |  | 590,992 |
Repossessed assets |  |  | 429 |  |  |  | 429 |  |  |  | 307 |  |  |  | 307 |
Liabilities |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Level 3 inputs |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Long-term debt |  |  | 481,766 |  |  |  | 481,766 |  |  |  | 411,177 |  |  |  | 411,177 |

Certain of the Company’s assets carried at fair value are classified and disclosed in one of the following three categories:

Level 1 – Quoted market prices in active markets for identical assets or liabilities.

Level 2 – Observable market-based inputs or unobservable inputs that are corroborated by market data.

Level 3 – Unobservable inputs that are not corroborated by market data.

In determining the appropriate levels, the Company performs an analysis of the assets and liabilities that are carried at fair value. At each reporting period, all assets and liabilities for which the fair value measurement is based on significant unobservable inputs are classified as Level 3.

Note 10. Earnings Per Share

The following schedule reconciles the computation of basic and diluted earnings per share for the periods indicated:

|  | Three Months Ended September 30, |  |  | Nine Months Ended September 30, |
In thousands, except per share amounts |  | 2016 |  |  | 2015 |  |  | 2016 |  |  | 2015 |
Numerator: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Net income |  | $ | 6,476 |  |  | $ | 6,507 |  |  | $ | 17,564 |  |  | $ | 15,998 |
Denominator: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Weighted average shares outstanding for basic earnings per share |  |  | 11,384 |  |  |  | 12,881 |  |  |  | 11,963 |  |  |  | 12,835 |
Effect of dilutive securities |  |  | 280 |  |  |  | 230 |  |  |  | 231 |  |  |  | 228 |
Weighted average shares adjusted for dilutive securities |  |  | 11,664 |  |  |  | 13,111 |  |  |  | 12,194 |  |  |  | 13,063 |
Earnings per share: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  | $ | 0.57 |  |  | $ | 0.51 |  |  | $ | 1.47 |  |  | $ | 1.25 |
Diluted |  | $ | 0.56 |  |  | $ | 0.50 |  |  | $ | 1.44 |  |  | $ | 1.22 |

Options to purchase 310 thousand and 488 thousand shares of common stock were outstanding during the three and nine months ended September 30, 2016 and 2015, respectively, but were not included in the computation of diluted earnings per share because they were anti-dilutive.

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Note 11. Share-Based Compensation

The Company previously adopted the 2007 Management Incentive Plan (the “2007 Plan”) and the 2011 Stock Incentive Plan (the “2011 Plan”). On April 22, 2015, the stockholders of the Company approved the 2015 Long-Term Incentive Plan (the “2015 Plan”). Subject to adjustments as provided in the 2015 Plan, the maximum aggregate number of shares of the Company’s common stock that may be issued under the 2015 Plan may not exceed the sum of (i) 350 thousand shares plus (ii) any shares (A) remaining available for the grant of awards as of the effective date under the 2007 Plan or the 2011 Plan, and/or (B) subject to an award granted under the 2007 Plan or the 2011 Plan, which award is forfeited, cancelled, terminated, expires, or lapses. As of the effectiveness of the 2015 Plan, there were 922 thousand shares available for grant under the 2015 Plan, inclusive of shares previously available for grant under the 2007 Plan and the 2011 Plan that were rolled over to the 2015 Plan. No further grants will be made under the 2007 Plan or the 2011 Plan. However, awards that are outstanding under the 2007 Plan and the 2011 Plan will continue in accordance with their respective terms. As of September 30, 2016, there were 202 thousand shares available for grant under the 2015 Plan.

For the three months ended September 30, 2016 and 2015, the Company recorded share-based compensation expense of $1.2 million and $0.4 million, respectively. The Company recorded $3.0 million and $3.6 million in share-based compensation for the nine months ended September 30, 2016 and 2015, respectively. As of September 30, 2016, unrecognized share-based compensation expense to be recognized over future periods approximated $5.9 million. This amount will be recognized as expense over a weighted-average period of 1.9 years. Share-based compensation expenses are recognized on a straight-line basis over the requisite service period of the agreement. All share-based compensation is classified as equity except where otherwise noted.

The Company allows for the settlement of share-based awards on a net share basis. With net share settlement, the employee does not surrender any cash or shares upon the exercise of stock options or the vesting of stock awards or stock units. Rather, the Company withholds the number of shares with a value equivalent to the option exercise price, for stock options, and the minimum statutory tax withholding for all share-based awards. Net share settlements have the effect of reducing the number of shares that would have otherwise been issued as a result of exercise or vesting.

Long-term incentive program: The Company issues nonqualified stock options, performance-contingent restricted stock units (“RSU”), and cash-settled performance units (“CSPU”) under a long-term incentive program. Recurring annual grants are at the discretion of the Board and were made in October 2014 (for the 2014 calendar year), in April 2015 (for the 2015 calendar year), and in March 2016 (for the 2016 calendar year). The grants include cliff and graded vesting completing at the end of the third calendar year, subject to continued employment or as otherwise provided in the underlying award agreements. The actual value of the RSU and CSPU that may be earned can range from 0% to 150% of target based on the achievement of EBITDA and net income per share performance targets (2014 and 2015 grants) or the compound annual growth rate of net income and net income per share compared to a public company peer group (2016 grant) over a three-year period.

Inducement and retention program: From time to time, the Company issues share-based awards in conjunction with employment offers to select new executives and retention grants to select existing employees. The Company issues these awards to attract and retain talent and to provide market competitive compensation. The grants have various vesting terms, including fully-vested awards at the grant date, cliff vesting, and graded vesting over periods of eighteen months to five years (subject to continued employment or as otherwise provided in the underlying award agreements).

Non-employee director compensation program: The Company awards its non-employee directors a cash retainer, committee meeting fees, shares of restricted common stock, and nonqualified stock options. The restricted stock awards are granted on the fifth business day following the Company’s annual meeting of stockholders and fully vest upon the earlier of the first anniversary of the grant date or the completion of the directors’ annual service to the Company. The nonqualified stock option awards are granted on the fifth business day following the Company’s annual meeting of stockholders and are immediately vested on the grant date.

The following are the terms and amounts of the awards issued under the Company’s share-based incentive programs:

Stock options: The exercise price of all stock options is equal to the Company’s closing stock price on the date of grant. Stock options granted are subject to various vesting terms, including graded and cliff vesting over 18-month to five-year vesting periods. In addition, stock options vest and become exercisable in full under certain circumstances, including following the occurrence of a change of control (as defined in the option award agreements). Participants who are awarded options must exercise their options within a maximum of ten years of the grant date.

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The fair value of option grants are estimated on the grant date using the Black-Scholes option-pricing model with the following weighted-average assumptions for option grants during the periods indicated below.

|  | Nine Months Ended September 30, |
|  | 2016 |  |  | 2015 |
Expected volatility |  |  | 46.04 | % |  |  | 47.15 | %
Expected dividends |  |  | 0.00 | % |  |  | 0.00 | %
Expected term (in years) |  |  | 5.80 |  |  |  | 6.15 |
Risk-free rate |  |  | 1.32 | % |  |  | 1.62 | %

Expected volatility is based on the Company’s historical stock price volatility. The expected term is calculated by using the simplified method (average of the vesting and original contractual terms) due to insufficient historical data to estimate the expected term. The risk-free rate is based on the zero coupon U.S. Treasury bond rate over the expected term of the awards.

The following table summarizes the stock option activity for the nine months ended September 30, 2016:

In thousands, except per share amounts |  | Number of Shares |  |  | Weighted-Average Price Per Share |  |  | Weighted-Average Remaining Contractual Life (Years) |  |  | Aggregate Intrinsic Value |
Options outstanding at beginning of the year |  |  | 1,044 |  |  | $ | 13.36 |  |  |  |  |  |  |  |  |
Granted |  |  | 329 |  |  |  | 17.49 |  |  |  |  |  |  |  |  |
Exercised |  |  | (160 | ) |  |  | 12.76 |  |  |  |  |  |  |  |  |
Forfeited |  |  | (4 | ) |  |  | 15.66 |  |  |  |  |  |  |  |  |
Expired |  |  | — |  |  |  | — |  |  |  |  |  |  |  |  |
Options outstanding at September 30, 2016 |  |  | 1,209 |  |  | $ | 14.55 |  |  |  | 6.4 |  |  | $ | 8,903 |
Options exercisable at September 30, 2016 |  |  | 542 |  |  | $ | 11.42 |  |  |  | 3.7 |  |  | $ | 5,681 |
Available for grant at September 30, 2016 |  |  | 202 |  |  |  |  |  |  |  |  |  |  |  |  |

The following table provides additional stock option information for the periods indicated:

|  | Three Months Ended September 30, |  |  | Nine Months Ended September 30, |
In thousands, except per share amounts |  | 2016 |  |  | 2015 |  |  | 2016 |  |  | 2015 |
Weighted-average grant date fair value per share |  | $ | 8.36 |  |  | $ | 8.56 |  |  | $ | 7.74 |  |  | $ | 7.13 |
Intrinsic value of options exercised |  | $ | 708 |  |  | $ | 630 |  |  | $ | 979 |  |  | $ | 1,524 |
Fair value of stock options that vested |  | $ | — |  |  | $ | 42 |  |  | $ | 647 |  |  | $ | 892 |

Restricted stock units: Compensation expense for restricted stock units is based on the Company’s closing stock price on the date of grant and the probability that certain financial goals are achieved over the performance period. Compensation cost is estimated based on expected performance and is adjusted at each reporting period.

The following table summarizes restricted stock unit activity during the nine months ended September 30, 2016:

In thousands, except per unit amounts |  | Units |  |  | Weighted-Average Grant Date Fair Value |
Non-vested units, beginning of the year |  |  | 124 |  |  | $ | 15.55 |
Granted |  |  | 73 |  |  |  | 17.02 |
Vested |  |  | — |  |  |  | — |
Forfeited |  |  | (1 | ) |  |  | 15.59 |
Non-vested units, at September 30, 2016 |  |  | 196 |  |  | $ | 16.10 |

The following table provides additional restricted stock unit information for the periods indicated:

|  | Three Months Ended September 30, |  |  | Nine Months Ended September 30, |
|  | 2016 |  |  | 2015 |  |  | 2016 |  |  | 2015 |
Weighted-average grant date fair value per unit |  | $ | — |  |  | $ | 19.01 |  |  | $ | 17.02 |  |  | $ | 14.88 |

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Cash-settled performance units: Cash-settled performance units will be settled in cash at the end of the performance measurement period and are classified as a liability. Compensation cost is estimated based on expected performance and is adjusted at each reporting period.

The following table summarizes cash-settled performance unit activity during the nine months ended September 30, 2016:

In thousands, except per unit amounts |  | Units |  |  | Weighted-Average Grant Date Fair Value |
Non-vested units, beginning of the year |  |  | 1,923 |  |  | $ | 1.00 |
Granted |  |  | 1,252 |  |  |  | 1.00 |
Vested |  |  | — |  |  |  | — |
Forfeited |  |  | (21 | ) |  |  | 1.00 |
Non-vested units, at September 30, 2016 |  |  | 3,154 |  |  | $ | 1.00 |

Restricted stock awards: The fair value and compensation cost of restricted stock is calculated using the Company’s closing stock price on the date of grant.

The following table summarizes restricted stock activity during the nine months ended September 30, 2016:

In thousands, except per share amounts |  | Shares |  |  | Weighted-Average Grant Date Fair Value |
Non-vested shares, beginning of the year |  |  | 23 |  |  | $ | 16.74 |
Granted |  |  | 37 |  |  |  | 16.37 |
Vested |  |  | (21 | ) |  |  | 16.62 |
Forfeited |  |  | — |  |  |  | — |
Non-vested shares, at September 30, 2016 |  |  | 39 |  |  | $ | 16.46 |

The following table provides additional restricted stock information:

|  | Three Months Ended September 30, |  |  | Nine Months Ended September 30, |
In thousands, except per share amounts |  | 2016 |  |  | 2015 |  |  | 2016 |  |  | 2015 |
Weighted-average grant date fair value per share |  | $ | — |  |  | $ | 19.42 |  |  | $ | 16.37 |  |  | $ | 15.36 |
Fair value of restricted stock awards that vested |  | $ | — |  |  | $ | — |  |  | $ | 347 |  |  | $ | 2,198 |

Note 12. Commitments and Contingencies

On May 30, 2014, a securities class action lawsuit was filed in the United States District Court for the Southern District of New York (the “Court”) against the Company and certain of its current and former directors, executive officers, and stockholders (collectively, the “Defendants”). The complaint alleged violations of the Securities Act of 1933 (the “1933 Act Claims”) and sought unspecified compensatory damages and other relief on behalf of a purported class of purchasers of the Company’s common stock in the September 2013 and December 2013 secondary public offerings. On August 25, 2014, Waterford Township Police & Fire Retirement System and City of Roseville Employees’ Retirement System were appointed as lead plaintiffs (collectively, the “Plaintiffs”). An amended complaint was filed on November 24, 2014. In addition to the 1933 Act Claims, the amended complaint also added claims for violations of the Securities Exchange Act of 1934 (the “1934 Act Claims”) seeking unspecified compensatory damages on behalf of a purported class of purchasers of the Company’s common stock between May 2, 2013 and October 30, 2014, inclusive. On January 26, 2015, the Defendants filed a motion to dismiss the amended complaint in its entirety. In response, the Plaintiffs sought and were granted leave to file an amended complaint. On February 27, 2015, the Plaintiffs filed a second amended complaint. Like the prior amended complaint, the second amended complaint asserts 1933 Act Claims and 1934 Act Claims and seeks unspecified compensatory damages. The Defendants’ motion to dismiss the second amended complaint was filed on April 28, 2015, the Plaintiffs’ opposition was filed on June 12, 2015, and the Defendants’ reply was filed on July 13, 2015.

On March 30, 2016, the Court granted the Defendants’ motion to dismiss the Second Amended Complaint in its entirety. On May 23, 2016, the Plaintiffs moved for leave to file a third amended complaint. The Defendants’ opposition brief was filed on June 9, 2016, and the Plaintiffs’ reply was filed on June 20, 2016. The motion for leave to amend remains under consideration by the Court. The Company believes that the claims against it are without merit and will continue to defend against the litigation vigorously.

The Company’s primary insurance carrier during the applicable time period has (i) denied coverage for the 1933 Act Claims and (ii) acknowledged coverage of the Company and other insureds for the 1934 Act Claims under a reservation of rights and subject to the terms and conditions of the applicable insurance policy. The parties plan to negotiate an allocation between denied and acknowledged claims, as appropriate.

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In addition, the Company is involved in a purchase price dispute stemming from the Company’s acquisition of certain consumer loan receivables. The dispute has been submitted to a large public accounting firm for resolution and determination of the final purchase price for such receivables pursuant to the terms of the purchase agreement. The final purchase price will be between $27.9 million and $29.9 million, and the Company has already paid $28.1 million toward the purchase price. The Company is currently vigorously defending its position in the dispute.

In the normal course of business, the Company has been named as a defendant in legal actions, including arbitrations, class actions, and other litigation arising in connection with its activities. Some of the actual or threatened legal actions include claims for compensatory and punitive damages or claims for indeterminate amounts of damages. While the Company will continue to identify legal actions where the Company believes a material loss to be reasonably possible and reasonably estimable, there can be no assurance that material losses will not be incurred from claims that the Company has not yet been notified of or are not yet determined to be probable, or reasonably possible and reasonable to estimate.

The Company contests liability and the amount of damages, as appropriate, in each pending matter. Where available information indicates that it is probable that a liability has been incurred and the Company can reasonably estimate the amount of that loss, the Company accrues the estimated loss by a charge to net income. As of September 30, 2016, the Company had accrued $0.5 million for these matters. In many actions, however, it is inherently difficult to determine whether any loss is probable or even reasonably possible or to estimate the amount of loss. In addition, even where a loss is reasonably possible or an exposure to loss exists in excess of the liability already accrued, it is not always possible to reasonably estimate the size of the possible loss or range of loss.

For certain legal actions, the Company cannot reasonably estimate such losses, particularly for actions that are in their early stages of development or where plaintiffs seek indeterminate damages. Numerous issues may need to be resolved, including through lengthy discovery and determination of important factual matters, and by addressing novel or unsettled legal questions relevant to the actions in question, before a loss, additional loss, range of loss, or range of additional loss can be reasonably estimated for any given action.

For certain other legal actions, the Company can estimate reasonably possible losses, additional losses, ranges of loss, or ranges of additional loss in excess of amounts accrued, but the Company does not believe, based on current knowledge and after consultation with counsel, that such losses will have a material adverse effect on the consolidated financial statements.

The Company expenses legal costs as they are incurred.

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ITEM 2. | MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS.

The following discussion and analysis should be read in conjunction with, and is qualified in its entirety by reference to, our consolidated financial statements and the related notes that appear elsewhere in this Quarterly Report on Form 10-Q. These discussions contain forward-looking statements that reflect our current expectations and that include, but are not limited to, statements concerning our strategy, future operations, future financial position, future revenues, projected costs, expectations regarding demand and acceptance for our financial products, growth opportunities and trends in the market in which we operate, prospects, and plans and objectives of management. The words “anticipates,” “believes,” “estimates,” “expects,” “intends,” “may,” “plans,” “projects,” “will,” “would,” and similar expressions are intended to identify forward-looking statements, although not all forward-looking statements contain these identifying words. We may not actually achieve the plans, intentions, or expectations disclosed in our forward-looking statements, and you should not place undue reliance on our forward-looking statements. Our forward-looking statements involve risks and uncertainties that could cause actual results or events to differ materially from the plans, intentions, and expectations disclosed in the forward-looking statements. Such risks and uncertainties include, without limitation, the risks set forth in our filings with the Securities and Exchange Commission (the “SEC”), including our Annual Report on Form 10-K for the fiscal year ended December 31, 2015 (which was filed with the SEC on February 23, 2016), our Quarterly Report on Form 10-Q for the quarter ended March 31, 2016 (which was filed with the SEC on April 28, 2016), and this Quarterly Report on Form 10-Q. The forward-looking information we have provided in this Quarterly Report on Form 10-Q pursuant to the safe harbor established under the Private Securities Litigation Reform Act of 1995 should be evaluated in the context of these factors. Forward-looking statements speak only as of the date they were made, and we undertake no obligation to update or revise such statements, except as required by the federal securities laws.

Overview

We are a diversified consumer finance company providing a broad array of loan products primarily to customers with limited access to consumer credit from banks, thrifts, credit card companies, and other traditional lenders. We began operations in 1987 with four branches in South Carolina and have expanded our branch network to 338 locations in the states of Alabama, Georgia, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, and Virginia as of September 30, 2016. Most of our loan products are secured, and each is structured on a fixed rate, fixed term basis with fully amortizing equal monthly installment payments, repayable at any time without penalty. Our loans are sourced through our multiple channel platform that includes our branches, direct mail campaigns, automobile dealerships, retailers, and our consumer website. We operate an integrated branch model in which nearly all loans, regardless of origination channel, are serviced through our branch network, providing us with frequent in-person contact with our customers, which we believe improves our credit performance and customer loyalty. Our goal is to consistently and soundly grow our finance receivables and manage our portfolio risk while providing our customers with attractive and easy-to-understand loan products that serve their varied financial needs.

Our diversified product offerings include:

| • |  | Small Loans – As of September 30, 2016, we had approximately 269.3 thousand small installment loans outstanding, representing $349.4 million in finance receivables. This included 86.9 thousand small loan convenience checks, representing $98.5 million in finance receivables as of September 30, 2016.

| • |  | Large Loans – As of September 30, 2016, we had approximately 53.0 thousand large installment loans outstanding, representing $217.1 million in finance receivables. This included 1.7 thousand large loan convenience checks, representing $4.8 million in finance receivables as of September 30, 2016.

| • |  | Automobile Loans – As of September 30, 2016, we had approximately 11.4 thousand automobile purchase loans outstanding, representing $97.1 million in finance receivables. This included 5.6 thousand indirect automobile loans and 5.8 thousand direct automobile loans, representing $48.5 million and $48.7 million in finance receivables, respectively.

| • |  | Retail Loans – As of September 30, 2016, we had approximately 22.7 thousand retail purchase loans outstanding, representing $32.5 million in finance receivables.

| • |  | Insurance Products – We offer optional payment protection insurance to our direct loan customers.

Small and large installment loans are our core products and will be the drivers of our future growth. Our primary sources of revenue are interest and fee income from our loan products, of which interest and fees relating to small and large installment loans are the largest component. In addition to interest and fee income from loans, we derive revenue from optional insurance products purchased by customers of our direct loan products.

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Factors Affecting Our Results of Operations

Our business is driven by several factors affecting our revenues, costs, and results of operations, including the following:

Quarterly Information and Seasonality. Our loan volume and the contractual delinquency of our finance receivable portfolio follow seasonal trends. Demand for our loans is typically highest during the second, third, and fourth quarters, which we believe is largely due to customers borrowing money for vacations, back-to-school, and holiday spending. With the exception of automobile loans, loan demand has generally been the lowest during the first quarter, which we believe is largely due to the timing of income tax refunds. Delinquencies generally reach their lowest point in the first quarter of the year and rise throughout the remainder of the fiscal year. Consequently, we experience seasonal fluctuations in our operating results and cash needs.

Growth in Loan Portfolio. The revenue that we derive from interest and fees is largely driven by the balance of loans that we originate and purchase. Average finance receivables grew 8.2% from $529.5 million in 2014 to $572.8 million in 2015. Average finance receivables grew 14.7% from $559.1 million in the first nine months of 2015 to $641.4 million in the first nine months of 2016. We source our loans through our branches and our direct mail program, as well as through automobile dealerships, retail partners, and our website. Our loans are made almost exclusively in geographic markets served by our network of branches. Increasing the number of loans per branch and the number of branches we operate allows us to increase the number of loans that we are able to service. We opened 36 and 31 new branches in 2014 and 2015, respectively. We opened 22 and 7 net new branches in the first nine months of 2015 and 2016, respectively. We believe we have the opportunity to add as many as 700 additional branches in states where it is currently favorable for us to conduct business, and we have plans to continue to grow our branch network.

Product Mix. We charge different interest rates and fees and are exposed to different credit risks with respect to the various types of loans we offer. Our product mix also varies to some extent by state, and we may further diversify our product mix in the future.

Asset Quality and Allowance for Credit Losses. Our results of operations are highly dependent upon the quality of our loan portfolio. We recorded a $43.6 million provision for credit losses during the first nine months of 2016 (or annualized 9.1% of average finance receivables) and a $35.9 million provision for credit losses during the first nine months of 2015 (or annualized 8.6% of average finance receivables). The quality of our loan portfolio is the result of our ability to enforce sound underwriting standards, maintain diligent servicing of the portfolio, and respond to changing economic conditions as we grow our loan portfolio. In late 2014, we created a credit risk function and have been making changes to continue to improve our credit underwriting guidelines. We believe that these changes have impacted, and will continue to impact, our business and results of operations, including through lower refinancing volumes, lower delinquency levels, and improved credit quality in our portfolio. We will continue to monitor how these changes impact our business and results of operations, and we will make further revisions to our credit underwriting guidelines when appropriate.

The allowance for credit losses calculation uses the current delinquency profile and historical delinquency roll rates as key data points in estimating the allowance. We believe that the primary underlying factors driving the provision for credit losses for each loan type are our underwriting standards, the general economic conditions in the areas in which we conduct business, portfolio growth, and the effectiveness of our collection efforts. In addition, the market for repossessed automobiles at auction is another underlying factor that we believe influences the provision for credit losses for automobile purchase loans and, to a lesser extent, large loans. We monitor these factors, the amount and past due status of delinquencies, and the slow file (which consists of all loans one or more days past due) to identify trends that might require us to modify the allowance for credit losses.

Interest Rates. Our costs of funds are affected by changes in interest rates, and the interest rate that we pay on our senior revolving credit facility is a variable rate. We have purchased interest rate cap contracts with an aggregate notional principal amount of $200.0 million and 2.50% strike rates against the one-month LIBOR. $150.0 million of these contracts expire in April 2018, with the remaining $50.0 million expiring in March 2019. When the one-month LIBOR exceeds 2.50%, the counterparty reimburses us for the excess over 2.50%. No payment is required by us or the counterparty when the one-month LIBOR is below 2.50%.

Operating Costs. Our financial results are impacted by the costs of operating our branch offices and corporate functions. Those costs are included in general and administrative expenses on our consolidated statements of income. Two of our operating metrics are our efficiency ratios, which are calculated by dividing the sum of general and administrative expenses by total revenue (our revenue efficiency ratio) and dividing the annualized sum of general and administrative expenses by average finance receivables (our receivable efficiency ratio). Our revenue efficiency ratio was 50.9% for the first nine months of 2016 compared to 54.2% for the same period of 2015, and our receivable efficiency ratio was 18.7% for the first nine months 2016, compared to 20.8% for the same period of 2015. The decreases were primarily due to non-operating compensation-related costs of $2.1 million incurred during the first nine months of 2015, the discontinuation of our automobile allowance program around the end of 2015, and lower marketing expenses. While these ratios are relatively in line with industry standards, we have a number of initiatives underway that we believe will improve our operating leverage over the next couple of years, including implementing a new loan management system, which will allow us to accept electronic payments, reduce the amount of time it takes to originate a loan, and increase our average loans outstanding per branch.

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Components of Results of Operations

Interest and Fee Income. Our interest and fee income consists primarily of interest earned on outstanding loans. We cease accruing interest on a loan when the customer is contractually past due 90 days. Interest accrual resumes when the customer makes at least one full payment and the account is less than 90 days contractually past due. If the account is charged off, the interest accrual is reversed as a reduction of interest and fee income during the period the charge-off occurs.

Most states allow certain fees in connection with lending activities, such as loan origination fees, acquisition fees, and maintenance fees. Some states allow for higher fees while keeping interest rates lower. Loan fees are additional charges to the customer and are included in the Truth in Lending disclosure we make to our customers. The fees may or may not be refundable to the customer in the event of an early payoff, depending on state law. Fees are accrued to income over the life of the loan on the constant yield method.

Insurance Income. Our insurance income consists of revenue from the sale of various optional credit insurance products and other payment protection products offered to customers who obtain loans directly from us. We do not sell insurance to non-borrowers. We offer optional credit life insurance, credit accident and health insurance, involuntary unemployment insurance, and personal property insurance. The type and terms of our optional credit insurance products vary from state to state based on applicable laws and regulations. In addition, we require property insurance on any personal property securing loans and offer customers the option of providing proof of such insurance purchased from a third party in lieu of purchasing property insurance from us. We also collect a fee for collateral protection and we purchase non-filing insurance in lieu of recording and perfecting our security interest in the assets pledged on certain loans. We require proof of insurance for any vehicles securing loans, and we have the option to obtain automobile collision insurance on behalf of customers who permit their insurance coverage to lapse. In addition, in select markets, we offer vehicle single interest insurance and a Guaranteed Asset Protection (“GAP”) waiver product. Vehicle single interest insurance provides coverage on automobiles used as collateral on small and large loans. This insurance affords the borrower flexibility regarding the requirement to maintain full coverage on the vehicle while also protecting the collateral used to secure the loan. The GAP waiver product reduces or eliminates any loan balance remaining following payment by a primary insurance carrier.

During 2016, we transitioned our insurance administration to a new unaffiliated third party provider, which resulted in variances in the premiums we charge for the products we offer. Additionally, we continually assess the costs of our products for an equitable balance of costs and benefits. Due to the transition to a new vendor and our ongoing assessment of costs, premiums may change, which may impact the revenue and/or costs of our insurance operations.

We issue insurance certificates as agents on behalf of an unaffiliated insurance company and then remit to the unaffiliated insurance company the premiums we collect (net of refunds on prepaid loans and net of commission on new business). The unaffiliated insurance company cedes life insurance premiums to our wholly-owned insurance subsidiary, RMC Reinsurance, Ltd. (“RMC Reinsurance”), as written and non-life premiums as earned. We maintain cash reserves for life insurance claims in an amount determined by the unaffiliated insurance companies. As of September 30, 2016, the restricted cash balance for these cash reserves was $3.1 million. The unaffiliated insurance companies maintain the reserves for non-life claims. Insurance income includes all of the above-described insurance premiums, claims, and expenses.

Other Income. Our other income consists primarily of late charges assessed on customers who fail to make a payment within a specified number of days following the due date of the payment. In addition, fees for extending the due date of a loan and returned check charges are included in other income.

Provision for Credit Losses. Provisions for credit losses are charged to income in amounts that we estimate as sufficient to maintain an allowance for credit losses at an adequate level to provide for estimated losses on the related finance receivable portfolio. Credit loss experience, delinquency of finance receivables, portfolio growth, the value of underlying collateral, and management’s judgment are factors used in assessing the overall adequacy of the allowance and the resulting provision for credit losses. Our provision for credit losses fluctuates so that we maintain an adequate credit loss allowance that reflects our estimate of losses over the effective life of our loan portfolios. Changes in our delinquency and charge-off rates may result in changes to our provision for credit losses. Future adjustments to the allowance may be necessary if there are significant changes in economic conditions or portfolio performance.

General and Administrative Expenses. Our general and administrative expenses are comprised of four categories: personnel, occupancy, marketing, and other. We measure our general and administrative expenses as a percentage of total revenue, which we refer to as our revenue efficiency ratio, and as a percentage of average finance receivables, which we refer to as our receivable efficiency ratio.

Our personnel expenses are the largest component of our general and administrative expenses and consist primarily of the salaries, bonuses, benefits, and related payroll taxes associated with all of our branch, field, and home office employees.

Our occupancy expenses consist primarily of the cost of renting our branches, all of which are leased, as well as the utility, telecommunication, data processing, and other non-personnel costs associated with operating our branches.

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##### Table of Contents

Our marketing expenses consist primarily of costs associated with our direct mail campaigns (including postage and costs associated with selecting recipients) and maintaining our website, as well as telephone directory advertisements and some local marketing by branches. These costs are expensed as incurred.

Other expenses consist primarily of legal, compliance, audit, consulting, director compensation, bank service charges, office supplies, and credit bureau charges. We expect legal and compliance costs to continue to increase due to the regulatory environment in the consumer finance industry and as a result of certain litigation matters, including those discussed in Part II, Item 1. “Legal Proceedings.” For a discussion regarding how risks and uncertainties associated with legal proceedings and the current regulatory environment may impact our future expenses, net income, and overall financial condition, see Part II, Item 1A. “Risk Factors” and the filings referenced therein.

Interest Expense. Our interest expense consists primarily of interest payable, unused line fees, and amortization of debt issuance costs on long-term debt. Interest expense also includes costs attributable to the interest rate caps that we use to manage our interest rate risk. Changes in the fair value of the interest rate caps are reflected in interest expense.

Income Taxes. Income taxes consist primarily of state and federal income taxes. Deferred tax assets and liabilities are recognized for the future tax consequences attributable to temporary differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effects of future tax rate changes are recognized in the period when the enactment of new rates occurs.

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##### Table of Contents

Results of Operations

The following table summarizes our results of operations, both in dollars and as a percentage of total revenue:

|  | 3Q’16 |  |  | 3Q’15 |  |  | YTD’16 |  |  | YTD’15 |
In thousands |  | Amount |  |  | % of Revenue |  |  | Amount |  |  | % of Revenue |  |  | Amount |  |  | % of Revenue |  |  | Amount |  |  | % of Revenue |
Revenue |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest and fee income |  | $ | 57,420 |  |  |  | 91.9 | % |  | $ | 49,741 |  |  |  | 90.3 | % |  | $ | 161,309 |  |  |  | 91.4 | % |  | $ | 144,474 |  |  |  | 89.9 | %
Insurance income, net |  |  | 2,346 |  |  |  | 3.8 | % |  |  | 2,767 |  |  |  | 5.0 | % |  |  | 7,886 |  |  |  | 4.5 | % |  |  | 8,816 |  |  |  | 5.5 | %
Other income |  |  | 2,709 |  |  |  | 4.3 | % |  |  | 2,588 |  |  |  | 4.7 | % |  |  | 7,302 |  |  |  | 4.1 | % |  |  | 7,331 |  |  |  | 4.6 | %
Total revenue |  |  | 62,475 |  |  |  | 100.0 | % |  |  | 55,096 |  |  |  | 100.0 | % |  |  | 176,497 |  |  |  | 100.0 | % |  |  | 160,621 |  |  |  | 100.0 | %
Expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Provision for credit losses |  |  | 16,410 |  |  |  | 26.3 | % |  |  | 14,085 |  |  |  | 25.6 | % |  |  | 43,587 |  |  |  | 24.7 | % |  |  | 35,899 |  |  |  | 22.4 | %
Personnel |  |  | 18,180 |  |  |  | 29.1 | % |  |  | 15,993 |  |  |  | 29.0 | % |  |  | 51,981 |  |  |  | 29.5 | % |  |  | 51,964 |  |  |  | 32.4 | %
Occupancy |  |  | 5,175 |  |  |  | 8.3 | % |  |  | 4,458 |  |  |  | 8.1 | % |  |  | 14,808 |  |  |  | 8.4 | % |  |  | 12,791 |  |  |  | 8.0 | %
Marketing |  |  | 1,786 |  |  |  | 2.9 | % |  |  | 1,134 |  |  |  | 2.1 | % |  |  | 5,363 |  |  |  | 3.0 | % |  |  | 5,614 |  |  |  | 3.5 | %
Other |  |  | 5,312 |  |  |  | 8.4 | % |  |  | 4,597 |  |  |  | 8.3 | % |  |  | 17,654 |  |  |  | 10.0 | % |  |  | 16,679 |  |  |  | 10.3 | %
Total general and administrative |  |  | 30,453 |  |  |  | 48.7 | % |  |  | 26,182 |  |  |  | 47.5 | % |  |  | 89,806 |  |  |  | 50.9 | % |  |  | 87,048 |  |  |  | 54.2 | %
Interest expense |  |  | 5,116 |  |  |  | 8.2 | % |  |  | 4,335 |  |  |  | 7.9 | % |  |  | 14,637 |  |  |  | 8.3 | % |  |  | 11,871 |  |  |  | 7.3 | %
Income before income taxes |  |  | 10,496 |  |  |  | 16.8 | % |  |  | 10,494 |  |  |  | 19.0 | % |  |  | 28,467 |  |  |  | 16.1 | % |  |  | 25,803 |  |  |  | 16.1 | %
Income taxes |  |  | 4,020 |  |  |  | 6.4 | % |  |  | 3,987 |  |  |  | 7.2 | % |  |  | 10,903 |  |  |  | 6.1 | % |  |  | 9,805 |  |  |  | 6.1 | %
Net income |  | $ | 6,476 |  |  |  | 10.4 | % |  | $ | 6,507 |  |  |  | 11.8 | % |  | $ | 17,564 |  |  |  | 10.0 | % |  | $ | 15,998 |  |  |  | 10.0 | %

The following table summarizes our results of operations, both in dollars and as a percentage of average receivables (annualized):

|  | 3Q’16 |  |  | 3Q’15 |  |  | YTD’16 |  |  | YTD’15 |
In thousands |  | Amount |  |  | % of Average Receivables |  |  | Amount |  |  | % of Average Receivables |  |  | Amount |  |  | % of Average Receivables |  |  | Amount |  |  | % of Average Receivables |
Revenue |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest and fee income |  | $ | 57,420 |  |  |  | 34.0 | % |  | $ | 49,741 |  |  |  | 33.8 | % |  | $ | 161,309 |  |  |  | 33.5 | % |  | $ | 144,474 |  |  |  | 34.5 | %
Insurance income, net |  |  | 2,346 |  |  |  | 1.4 | % |  |  | 2,767 |  |  |  | 1.9 | % |  |  | 7,886 |  |  |  | 1.6 | % |  |  | 8,816 |  |  |  | 2.1 | %
Other income |  |  | 2,709 |  |  |  | 1.6 | % |  |  | 2,588 |  |  |  | 1.7 | % |  |  | 7,302 |  |  |  | 1.6 | % |  |  | 7,331 |  |  |  | 1.7 | %
Total revenue |  |  | 62,475 |  |  |  | 37.0 | % |  |  | 55,096 |  |  |  | 37.4 | % |  |  | 176,497 |  |  |  | 36.7 | % |  |  | 160,621 |  |  |  | 38.3 | %
Expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Provision for credit losses |  |  | 16,410 |  |  |  | 9.7 | % |  |  | 14,085 |  |  |  | 9.6 | % |  |  | 43,587 |  |  |  | 9.1 | % |  |  | 35,899 |  |  |  | 8.6 | %
Personnel |  |  | 18,180 |  |  |  | 10.8 | % |  |  | 15,993 |  |  |  | 10.9 | % |  |  | 51,981 |  |  |  | 10.8 | % |  |  | 51,964 |  |  |  | 12.4 | %
Occupancy |  |  | 5,175 |  |  |  | 3.1 | % |  |  | 4,458 |  |  |  | 3.0 | % |  |  | 14,808 |  |  |  | 3.1 | % |  |  | 12,791 |  |  |  | 3.1 | %
Marketing |  |  | 1,786 |  |  |  | 1.1 | % |  |  | 1,134 |  |  |  | 0.8 | % |  |  | 5,363 |  |  |  | 1.1 | % |  |  | 5,614 |  |  |  | 1.3 | %
Other |  |  | 5,312 |  |  |  | 3.1 | % |  |  | 4,597 |  |  |  | 3.1 | % |  |  | 17,654 |  |  |  | 3.7 | % |  |  | 16,679 |  |  |  | 4.0 | %
Total general and administrative |  |  | 30,453 |  |  |  | 18.1 | % |  |  | 26,182 |  |  |  | 17.8 | % |  |  | 89,806 |  |  |  | 18.7 | % |  |  | 87,048 |  |  |  | 20.8 | %
Interest expense |  |  | 5,116 |  |  |  | 3.0 | % |  |  | 4,335 |  |  |  | 2.9 | % |  |  | 14,637 |  |  |  | 3.0 | % |  |  | 11,871 |  |  |  | 2.7 | %
Income before income taxes |  |  | 10,496 |  |  |  | 6.2 | % |  |  | 10,494 |  |  |  | 7.1 | % |  |  | 28,467 |  |  |  | 5.9 | % |  |  | 25,803 |  |  |  | 6.2 | %
Income taxes |  |  | 4,020 |  |  |  | 2.4 | % |  |  | 3,987 |  |  |  | 2.7 | % |  |  | 10,903 |  |  |  | 2.2 | % |  |  | 9,805 |  |  |  | 2.4 | %
Net income |  | $ | 6,476 |  |  |  | 3.8 | % |  | $ | 6,507 |  |  |  | 4.4 | % |  | $ | 17,564 |  |  |  | 3.7 | % |  | $ | 15,998 |  |  |  | 3.8 | %

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The following table summarizes the quarterly trend of our financial results:

|  | Quarterly Trend |
In thousands |  | 3Q’15 |  |  | 4Q’15 |  |  | 1Q’16 |  |  | 2Q’16 |  |  | 3Q’16 |  |  | QoQ $ B(W) |  |  | YoY $ B(W) |
Revenue |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest and fee income |  | $ | 49,741 |  |  | $ | 51,320 |  |  | $ | 51,300 |  |  | $ | 52,589 |  |  | $ | 57,420 |  |  | $ | 4,831 |  |  | $ | 7,679 |
Insurance income, net |  |  | 2,767 |  |  |  | 2,838 |  |  |  | 2,939 |  |  |  | 2,601 |  |  |  | 2,346 |  |  |  | (255 | ) |  |  | (421 | )
Other income |  |  | 2,588 |  |  |  | 2,527 |  |  |  | 2,458 |  |  |  | 2,135 |  |  |  | 2,709 |  |  |  | 574 |  |  |  | 121 |
Total revenue |  |  | 55,096 |  |  |  | 56,685 |  |  |  | 56,697 |  |  |  | 57,325 |  |  |  | 62,475 |  |  |  | 5,150 |  |  |  | 7,379 |
Expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Provision for credit losses |  |  | 14,085 |  |  |  | 11,449 |  |  |  | 13,791 |  |  |  | 13,386 |  |  |  | 16,410 |  |  |  | (3,024 | ) |  |  | (2,325 | )
Personnel |  |  | 15,993 |  |  |  | 17,283 |  |  |  | 17,127 |  |  |  | 16,674 |  |  |  | 18,180 |  |  |  | (1,506 | ) |  |  | (2,187 | )
Occupancy |  |  | 4,458 |  |  |  | 4,522 |  |  |  | 4,863 |  |  |  | 4,770 |  |  |  | 5,175 |  |  |  | (405 | ) |  |  | (717 | )
Marketing |  |  | 1,134 |  |  |  | 1,403 |  |  |  | 1,515 |  |  |  | 2,062 |  |  |  | 1,786 |  |  |  | 276 |  |  |  | (652 | )
Other |  |  | 4,597 |  |  |  | 5,342 |  |  |  | 6,300 |  |  |  | 6,042 |  |  |  | 5,312 |  |  |  | 730 |  |  |  | (715 | )
Total general and administrative |  |  | 26,182 |  |  |  | 28,550 |  |  |  | 29,805 |  |  |  | 29,548 |  |  |  | 30,453 |  |  |  | (905 | ) |  |  | (4,271 | )
Interest expense |  |  | 4,335 |  |  |  | 4,350 |  |  |  | 4,710 |  |  |  | 4,811 |  |  |  | 5,116 |  |  |  | (305 | ) |  |  | (781 | )
Income before income taxes |  |  | 10,494 |  |  |  | 12,336 |  |  |  | 8,391 |  |  |  | 9,580 |  |  |  | 10,496 |  |  |  | 916 |  |  |  | 2 |
Income taxes |  |  | 3,987 |  |  |  | 4,969 |  |  |  | 3,215 |  |  |  | 3,668 |  |  |  | 4,020 |  |  |  | (352 | ) |  |  | (33 | )
Net income |  | $ | 6,507 |  |  | $ | 7,367 |  |  | $ | 5,176 |  |  | $ | 5,912 |  |  | $ | 6,476 |  |  | $ | 564 |  |  | $ | (31 | )
Net income per common share: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  | $ | 0.51 |  |  | $ | 0.57 |  |  | $ | 0.41 |  |  | $ | 0.50 |  |  | $ | 0.57 |  |  | $ | 0.07 |  |  | $ | 0.06 |
Diluted |  | $ | 0.50 |  |  | $ | 0.56 |  |  | $ | 0.40 |  |  | $ | 0.49 |  |  | $ | 0.56 |  |  | $ | 0.07 |  |  | $ | 0.06 |
Weighted-average shares outstanding: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  |  | 12,881 |  |  |  | 12,891 |  |  |  | 12,756 |  |  |  | 11,756 |  |  |  | 11,384 |  |  |  | 372 |  |  |  | 1,497 |
Diluted |  |  | 13,111 |  |  |  | 13,105 |  |  |  | 12,949 |  |  |  | 11,974 |  |  |  | 11,664 |  |  |  | 310 |  |  |  | 1,447 |
Net interest margin |  | $ | 50,761 |  |  | $ | 52,335 |  |  | $ | 51,987 |  |  | $ | 52,514 |  |  | $ | 57,359 |  |  | $ | 4,845 |  |  | $ | 6,598 |
Net credit margin |  | $ | 36,676 |  |  | $ | 40,886 |  |  | $ | 38,196 |  |  | $ | 39,128 |  |  | $ | 40,949 |  |  | $ | 1,821 |  |  | $ | 4,273 |
|  | 3Q’15 |  |  | 4Q’15 |  |  | 1Q’16 |  |  | 2Q’16 |  |  | 3Q’16 |  |  | QoQ $ Inc (Dec) |  |  | YoY $ Inc (Dec) |
Total assets |  | $ | 587,508 |  |  | $ | 626,373 |  |  | $ | 609,707 |  |  | $ | 642,803 |  |  | $ | 691,329 |  |  | $ | 48,526 |  |  | $ | 103,821 |
Finance receivables |  | $ | 601,608 |  |  | $ | 628,444 |  |  | $ | 607,363 |  |  | $ | 645,744 |  |  | $ | 696,149 |  |  | $ | 50,405 |  |  | $ | 94,541 |
Allowance for credit losses |  | $ | 37,786 |  |  | $ | 37,452 |  |  | $ | 36,230 |  |  | $ | 36,200 |  |  | $ | 39,100 |  |  | $ | 2,900 |  |  | $ | 1,314 |
Long-term debt |  | $ | 379,617 |  |  | $ | 411,177 |  |  | $ | 396,543 |  |  | $ | 441,147 |  |  | $ | 481,766 |  |  | $ | 40,619 |  |  | $ | 102,149 |

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Comparison of September 30, 2016, Versus September 30, 2015

The following discussion and table describe the changes in finance receivables by product type:

| • |  | Small Loans – Small loans outstanding increased by $21.2 million, or 6.5%, to $349.4 million at September 30, 2016, from $328.2 million at September 30, 2015, despite the cross-sell of many small loan customers to large loans. The growth in receivables in branches opened in 2015 and 2016 contributed to the growth in overall small loans outstanding.

| • |  | Large Loans – Large loans outstanding increased by $97.4 million, or 81.3%, to $217.1 million at September 30, 2016 from $119.7 million at September 30, 2015. The increase was primarily due to the addition of expertise in this product type, increased marketing, and the cross-sell of many small loan customers to large loans.

| • |  | Automobile Loans – Automobile loans outstanding decreased by $31.0 million, or 24.2%, to $97.1 million at September 30, 2016, from $128.1 million at September 30, 2015. In the fourth quarter of 2015, we began restructuring the automobile business to a centralized model. During the restructuring, automobile loans will continue to liquidate with expectations that a majority of the restructuring will be complete in 2016.

| • |  | Retail Loans – Retail loans outstanding increased $7.0 million, or 27.3%, to $32.5 million at September 30, 2016, from $25.5 million at September 30, 2015. The increase in retail loans outstanding resulted from the additional relationships we established with new retailers, as well as an expansion of volume through our existing relationships.

|  | Finance Receivables by Product |
In thousands |  | 3Q’16 |  |  | 2Q’16 |  |  | QoQ $ Inc (Dec) |  |  | QoQ % Inc (Dec) |  |  | 3Q’15 |  |  | YoY $ Inc (Dec) |  |  | YoY % Inc (Dec) |
Small loans |  | $ | 349,390 |  |  | $ | 320,077 |  |  | $ | 29,313 |  |  |  | 9.2 | % |  | $ | 328,207 |  |  | $ | 21,183 |  |  |  | 6.5 | %
Large loans |  |  | 217,102 |  |  |  | 194,857 |  |  |  | 22,245 |  |  |  | 11.4 | % |  |  | 119,731 |  |  |  | 97,371 |  |  |  | 81.3 | %
Total core loans |  |  | 566,492 |  |  |  | 514,934 |  |  |  | 51,558 |  |  |  | 10.0 | % |  |  | 447,938 |  |  |  | 118,554 |  |  |  | 26.5 | %
Automobile loans |  |  | 97,141 |  |  |  | 100,721 |  |  |  | (3,580 | ) |  |  | (3.6 | )% |  |  | 128,131 |  |  |  | (30,990 | ) |  |  | (24.2 | )%
Retail loans |  |  | 32,516 |  |  |  | 30,089 |  |  |  | 2,427 |  |  |  | 8.1 | % |  |  | 25,539 |  |  |  | 6,977 |  |  |  | 27.3 | %
Total finance receivables |  | $ | 696,149 |  |  | $ | 645,744 |  |  | $ | 50,405 |  |  |  | 7.8 | % |  | $ | 601,608 |  |  | $ | 94,541 |  |  |  | 15.7 | %
Number of branches at period end |  |  | 338 |  |  |  | 338 |  |  |  | — |  |  |  | 0.0 | % |  |  | 322 |  |  |  | 16 |  |  |  | 5.0 | %
Average finance receivables per branch |  | $ | 2,060 |  |  | $ | 1,910 |  |  | $ | 150 |  |  |  | 7.9 | % |  | $ | 1,868 |  |  | $ | 192 |  |  |  | 10.3 | %

Comparison of the Three Months Ended September 30, 2016, Versus the Three Months Ended September 30, 2015

Net Income. Net income was $6.5 million during both the three months ended September 30, 2016 and during the prior year period. This was primarily due to an increase in revenue of $7.4 million, offset by an increase in general and administrative expenses of $4.3 million, an increase in provision for credit losses of $2.3 million, and an increase of $0.8 million in interest expense.

Revenue. Total revenue increased $7.4 million, or 13.4%, to $62.5 million during the three months ended September 30, 2016, from $55.1 million during the prior year period. The components of revenue are explained in greater detail below.

Interest and Fee Income. Interest and fee income increased $7.7 million, or 15.4%, to $57.4 million during the three months ended September 30, 2016, from $49.7 million during the prior year period. The increase in interest and fee income was primarily due to a 14.6% increase in average finance receivables and a 0.2% yield increase since September 30, 2015.

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The following table sets forth the average finance receivables balance and average yield for each of our loan product categories:

|  | Averages and Yields |
|  | 3Q’16 |  |  | 2Q’16 |  |  | 3Q’15 |
In thousands |  | Average Finance Receivables |  |  | Average Yield (Annualized) |  |  | Average Finance Receivables |  |  | Average Yield (Annualized) |  |  | Average Finance Receivables |  |  | Average Yield (Annualized) |
Small loans |  | $ | 337,674 |  |  |  | 43.3 | % |  | $ | 313,388 |  |  |  | 43.0 | % |  | $ | 323,491 |  |  |  | 43.2 | %
Large loans |  |  | 206,437 |  |  |  | 29.0 | % |  |  | 178,683 |  |  |  | 28.8 | % |  |  | 106,155 |  |  |  | 27.6 | %
Automobile loans |  |  | 99,113 |  |  |  | 17.7 | % |  |  | 103,626 |  |  |  | 17.9 | % |  |  | 133,857 |  |  |  | 18.8 | %
Retail loans |  |  | 31,317 |  |  |  | 19.4 | % |  |  | 29,007 |  |  |  | 19.1 | % |  |  | 25,022 |  |  |  | 19.1 | %
Total interest and fee yield |  | $ | 674,541 |  |  |  | 34.0 | % |  | $ | 624,704 |  |  |  | 33.7 | % |  | $ | 588,525 |  |  |  | 33.8 | %
Total revenue yield |  | $ | 674,541 |  |  |  | 37.0 | % |  | $ | 624,704 |  |  |  | 36.7 | % |  | $ | 588,525 |  |  |  | 37.4 | %

Large loan yields increased 1.4% compared to the prior year period as a result of adjusted pricing that reflects current market conditions. Automobile loan yields have decreased 1.1% compared to the prior year period due to the restructuring of our automobile loan program.

The following table represents the amount of loan originations and refinancing net of unearned finance charges.

|  | Net Loans Originated |
In thousands |  | 3Q’16 |  |  | 2Q’16 |  |  | QoQ $ Inc (Dec) |  |  | QoQ % Inc (Dec) |  |  | 3Q’15 |  |  | YoY $ Inc (Dec) |  |  | YoY % Inc (Dec) |
Small loans |  | $ | 160,642 |  |  | $ | 153,049 |  |  | $ | 7,593 |  |  |  | 5.0 | % |  | $ | 144,322 |  |  | $ | 16,320 |  |  |  | 11.3 | %
Large loans |  |  | 62,846 |  |  |  | 72,174 |  |  |  | (9,328 | ) |  |  | (12.9 | )% |  |  | 44,911 |  |  |  | 17,935 |  |  |  | 39.9 | %
Automobile loans |  |  | 11,099 |  |  |  | 9,355 |  |  |  | 1,744 |  |  |  | 18.6 | % |  |  | 7,665 |  |  |  | 3,434 |  |  |  | 44.8 | %
Retail loans |  |  | 9,258 |  |  |  | 8,627 |  |  |  | 631 |  |  |  | 7.3 | % |  |  | 7,868 |  |  |  | 1,390 |  |  |  | 17.7 | %
Total net loans originated |  | $ | 243,845 |  |  | $ | 243,205 |  |  | $ | 640 |  |  |  | 0.3 | % |  | $ | 204,766 |  |  | $ | 39,079 |  |  |  | 19.1 | %

The following table summarizes the components of the increase in interest and fee income:

|  | Components of Increase in Interest and Fee Income 3Q’16 Compared to 3Q’15 Increase (Decrease) |
In thousands |  | Volume |  |  | Rate |  |  | Net |
Small loans |  | $ | 1,534 |  |  | $ | 93 |  |  | $ | 1,627 |
Large loans |  |  | 7,262 |  |  |  | 391 |  |  |  | 7,653 |
Automobile loans |  |  | (1,556 | ) |  |  | (367 | ) |  |  | (1,923 | )
Retail loans |  |  | 305 |  |  |  | 17 |  |  |  | 322 |
Total increase in interest and fee income |  | $ | 7,545 |  |  | $ | 134 |  |  | $ | 7,679 |

Insurance Income. Net insurance income decreased $0.4 million, or 15.2%, to $2.3 million during the three months ended September 30, 2016 from $2.8 million during the prior year period. Annualized insurance income as a percentage of average finance receivables decreased to 1.4% for the three months ended September 30, 2016 from 1.9% during the prior year period. The decrease was primarily due to increased non-filing insurance claims expense during the three months ended September 30, 2016 compared to the prior year period. Our average non-filing claim amount has increased over the past year due to the growth of our large loan portfolio.

Other Income. Other income increased $0.1 million, or 4.7%, to $2.7 million during the three months ended September 30, 2016 from $2.6 million during the prior year period. Annualized other income, which consists primarily of late charges, represented 1.6% of average receivables and 4.3% of total revenue during the three months ended September 30, 2016 compared to 1.7% of average receivables and 4.7% of total revenue during the prior year period. This decrease in other income as a percentage of average receivables and as a percentage of total revenue was due to lower delinquencies as a percentage of total finance receivables.

Provision for Credit Losses. Our provision for credit losses increased $2.3 million, or 16.5%, to $16.4 million during the three months ended September 30, 2016 from $14.1 million during the prior year period due to loan growth. The provision represented 9.7% of average receivables and 26.3% of total revenue during the three months ended September 30, 2016 compared to 9.6% of average receivables and 25.6% of total revenue during the prior year period.

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Net charge-offs increased $1.0 million, or 8.3%, to $13.5 million during the three months ended September 30, 2016 from $12.5 million during the prior year period. Annualized net charge-offs represented 8.0% of average receivables during the three months ended September 30, 2016, compared to 8.5% of average receivables during the prior year period. This decrease in charge-offs as a percentage of average receivables was primarily due to our improving credit profile. We continue to see the positive results of improved underwriting and servicing processes implemented by our operations and credit risk functions.

We evaluate delinquency and losses in each of our loan categories in establishing the allowance for credit losses. The following table sets forth our allowance for credit losses compared to the related finance receivables:

|  | As of September 30, 2016 |  |  | As of December 31, 2015 |
In thousands |  | Finance Receivables |  |  | Allowance for Credit Losses |  |  | Allowance as Percentage of Related Finance Receivables |  |  | Finance Receivables |  |  | Allowance for Credit Losses |  |  | Allowance as Percentage of Related Finance Receivables |
Small loans |  | $ | 349,390 |  |  | $ | 20,800 |  |  |  | 6.0 | % |  | $ | 338,157 |  |  | $ | 21,535 |  |  |  | 6.4 | %
Large loans |  |  | 217,102 |  |  |  | 9,800 |  |  |  | 4.5 | % |  |  | 146,553 |  |  |  | 5,593 |  |  |  | 3.8 | %
Automobile loans |  |  | 97,141 |  |  |  | 6,500 |  |  |  | 6.7 | % |  |  | 116,109 |  |  |  | 8,828 |  |  |  | 7.6 | %
Retail loans |  |  | 32,516 |  |  |  | 2,000 |  |  |  | 6.2 | % |  |  | 27,625 |  |  |  | 1,496 |  |  |  | 5.4 | %
Total |  | $ | 696,149 |  |  | $ | 39,100 |  |  |  | 5.6 | % |  | $ | 628,444 |  |  | $ | 37,452 |  |  |  | 6.0 | %

The allowance as a percentage of related finance receivables decreased to 5.6% as of September 30, 2016, from 6.0% as of December 31, 2015, due to lower delinquency and an improved net charge-off rate during the nine months ended September 30, 2016. The net charge-off rate and delinquency have improved due to the growth of large loans, which have lower net charge-off rates and delinquency compared to our other products, and due to our overall improving credit profile.

Delinquencies one day and more past due as a percentage of total finance receivables decreased to 18.2% as of September 30, 2016, from 22.4% as of September 30, 2015. Delinquencies 30 days and more past due as a percentage of total finance receivables decreased to 7.1% as of September 30, 2016, from 7.3% as of September 30, 2015. The following tables include delinquency balances by aging category and by product.

|  | Contractual Delinquency by Aging |
In thousands |  | 3Q’16 |  |  | 2Q’16 |  |  | 3Q’15 |
Allowance for credit losses |  | $ | 39,100 |  |  |  | 5.6 | % |  | $ | 36,200 |  |  |  | 5.6 | % |  | $ | 37,786 |  |  |  | 6.3 | %
Current |  |  | 569,412 |  |  |  | 81.8 | % |  |  | 527,080 |  |  |  | 81.7 | % |  |  | 466,847 |  |  |  | 77.6 | %
1 to 29 days past due |  |  | 77,097 |  |  |  | 11.1 | % |  |  | 74,439 |  |  |  | 11.5 | % |  |  | 90,626 |  |  |  | 15.1 | %
Delinquent accounts: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
30 to 59 days |  |  | 17,323 |  |  |  | 2.4 | % |  |  | 16,710 |  |  |  | 2.5 | % |  |  | 17,094 |  |  |  | 2.8 | %
60 to 89 days |  |  | 10,966 |  |  |  | 1.6 | % |  |  | 10,045 |  |  |  | 1.6 | % |  |  | 9,952 |  |  |  | 1.7 | %
90 to 119 days |  |  | 8,363 |  |  |  | 1.3 | % |  |  | 7,237 |  |  |  | 1.1 | % |  |  | 6,874 |  |  |  | 1.1 | %
120 to 149 days |  |  | 7,215 |  |  |  | 1.0 | % |  |  | 5,358 |  |  |  | 0.8 | % |  |  | 5,766 |  |  |  | 1.0 | %
150 to 179 days |  |  | 5,773 |  |  |  | 0.8 | % |  |  | 4,875 |  |  |  | 0.8 | % |  |  | 4,449 |  |  |  | 0.7 | %
Total contractual delinquency |  | $ | 49,640 |  |  |  | 7.1 | % |  | $ | 44,225 |  |  |  | 6.8 | % |  | $ | 44,135 |  |  |  | 7.3 | %
Total finance receivables |  | $ | 696,149 |  |  |  | 100.0 | % |  | $ | 645,744 |  |  |  | 100.0 | % |  | $ | 601,608 |  |  |  | 100.0 | %
1 day and over past due |  | $ | 126,737 |  |  |  | 18.2 | % |  | $ | 118,664 |  |  |  | 18.3 | % |  | $ | 134,761 |  |  |  | 22.4 | %

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|  | Contractual Delinquency by Product |
In thousands |  | 3Q’16 |  |  | 2Q’16 |  |  | 3Q’15 |
Small loans |  | $ | 30,169 |  |  |  | 8.6 | % |  | $ | 26,436 |  |  |  | 8.3 | % |  | $ | 29,771 |  |  |  | 9.1 | %
Large loans |  |  | 10,142 |  |  |  | 4.7 | % |  |  | 8,459 |  |  |  | 4.3 | % |  |  | 3,829 |  |  |  | 3.2 | %
Automobile loans |  |  | 7,459 |  |  |  | 7.7 | % |  |  | 7,768 |  |  |  | 7.7 | % |  |  | 9,327 |  |  |  | 7.3 | %
Retail loans |  |  | 1,870 |  |  |  | 5.8 | % |  |  | 1,562 |  |  |  | 5.2 | % |  |  | 1,208 |  |  |  | 4.7 | %
Total contractual delinquency |  | $ | 49,640 |  |  |  | 7.1 | % |  | $ | 44,225 |  |  |  | 6.8 | % |  | $ | 44,135 |  |  |  | 7.3 | %

In late 2014 and during 2015, we created a credit risk function, which has continued to improve our underwriting and servicing processes. We will continue to build out the full capabilities of the credit risk function and believe this investment will provide additional benefits in the future.

General and Administrative Expenses. Our general and administrative expenses, comprising expenses for personnel, occupancy, marketing, and other expenses, increased $4.3 million, or 16.3%, to $30.5 million during the three months ended September 30, 2016 from $26.2 million during the prior year period. Our receivable efficiency ratio (annualized general and administrative expenses as a percentage of average finance receivables) increased to 18.1% during the three months ended September 30, 2016 from 17.8% during the prior year period. Our revenue efficiency ratio (general and administrative expenses as a percentage of revenue) increased to 48.7% during the three months ended September 30, 2016 from 47.5% during the prior year period. The increase in general and administrative expenses is explained in greater detail below.

|  | General & Administrative Expenses Trend |
In thousands |  | 3Q’15 |  |  | 4Q’15 |  |  | 1Q’16 |  |  | 2Q’16 |  |  | 3Q’16 |  |  | QoQ $ B(W) |  |  | YoY $ B(W) |
Legacy branch expenses |  | $ | 18,794 |  |  | $ | 18,724 |  |  | $ | 18,822 |  |  | $ | 16,689 |  |  | $ | 18,047 |  |  | $ | (1,358 | ) |  | $ | 747 |
2016 new branch expenses |  |  |  |  |  |  |  |  |  |  | 548 |  |  |  | 606 |  |  |  | 619 |  |  |  | (13 | ) |  |  | (619 | )
Total branch expenses |  |  | 18,794 |  |  |  | 18,724 |  |  |  | 19,370 |  |  |  | 17,295 |  |  |  | 18,666 |  |  |  | (1,371 | ) |  |  | 128 |
Marketing expenses |  |  | 1,134 |  |  |  | 1,403 |  |  |  | 1,515 |  |  |  | 2,062 |  |  |  | 1,787 |  |  |  | 275 |  |  |  | (653 | )
Home office expenses |  |  | 6,254 |  |  |  | 8,423 |  |  |  | 8,920 |  |  |  | 10,191 |  |  |  | 10,000 |  |  |  | 191 |  |  |  | (3,746 | )
Total G&A expenses |  | $ | 26,182 |  |  | $ | 28,550 |  |  | $ | 29,805 |  |  | $ | 29,548 |  |  | $ | 30,453 |  |  | $ | (905 | ) |  | $ | (4,271 | )

Despite adding 16 net new branches since September 30, 2015, branch general and administrative expenses have decreased $0.1 million for the three months ended September 30, 2016 compared to the prior year period. Additionally, branch headcount has decreased to 1,195 at September 30, 2016 from 1,256 at September 30, 2015. Even though branch headcount has decreased, finance receivables increased $94.5 million, or 15.7%, over the same period. Home office general and administrative expenses increased $3.7 million during the three months ended September 30, 2016 compared to the prior year period primarily due to an increase in incentive plan expenses, new loan management system implementation costs, increased headcount, and the costs related to the transition to a new CEO.

Personnel. The largest component of general and administrative expenses is personnel expense, which increased $2.2 million, or 13.7%, to $18.2 million during the three months ended September 30, 2016 from $16.0 million during the prior year period. This increase was primarily due to higher incentive plan expenses. During the three months ended September 30, 2015, we reduced the accruals for both our short- and long-term incentive plans to more appropriately reflect their status relative to their performance targets. We did not have similar reductions during the third quarter of 2016. We expect that our incentive plan expense will increase in future years from annual grants under our long-term incentive plan that have three-year performance periods associated with them. In addition, as a result of recent updates to the regulations under the Fair Labor Standards Act that expand the number of employees entitled to overtime pay, we expect to see an increase in personnel expense in 2017.

|  | Headcount Trend |
|  | 3Q’15 |  |  | 4Q’15 |  |  | 1Q’16 |  |  | 2Q’16 |  |  | 3Q’16 |  |  | QoQ Inc (Dec) |  |  | YoY Inc (Dec) |
Legacy branch headcount |  |  | 1,256 |  |  |  | 1,280 |  |  |  | 1,237 |  |  |  | 1,184 |  |  |  | 1,178 |  |  |  | (6 | ) |  |  | (78 | )
2016 new branch headcount |  |  |  |  |  |  |  |  |  |  | 17 |  |  |  | 17 |  |  |  | 17 |  |  |  | — |  |  |  | 17 |
Total branch headcount |  |  | 1,256 |  |  |  | 1,280 |  |  |  | 1,254 |  |  |  | 1,201 |  |  |  | 1,195 |  |  |  | (6 | ) |  |  | (61 | )
Home office headcount |  |  | 129 |  |  |  | 133 |  |  |  | 137 |  |  |  | 140 |  |  |  | 142 |  |  |  | 2 |  |  |  | 13 |
Total headcount |  |  | 1,385 |  |  |  | 1,413 |  |  |  | 1,391 |  |  |  | 1,341 |  |  |  | 1,337 |  |  |  | (4 | ) |  |  | (48 | )
Number of branches |  |  | 322 |  |  |  | 331 |  |  |  | 339 |  |  |  | 338 |  |  |  | 338 |  |  |  | — |  |  |  | 16 |

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Occupancy. Occupancy expenses increased $0.7 million, or 16.1%, to $5.2 million during the three months ended September 30, 2016 from $4.5 million during the prior year period. The increase in occupancy expenses was due to $0.5 million of costs related to the opening of 16 net new branches since the prior year period, as well as $0.2 million of expenses associated with a larger home office building. To accommodate our company’s growth, we signed an 11-year lease in May 2016 for a larger home office building that we began occupying in October 2016. We expect that the new lease will increase annual occupancy expense by approximately $0.7 million. Additionally, we frequently experience increases in rent as we renew existing branch leases.

Marketing. Marketing expenses increased $0.7 million, or 57.5%, to $1.8 million during the three months ended September 30, 2016 from $1.1 million during the prior year period. The increase was primarily due to a 65.0% increase in total direct mail marketing from the prior year period.

Other Expenses. Other expenses increased $0.7 million, or 15.6%, to $5.3 million during the three months ended September 30, 2016 from $4.6 million during the prior year period. The increase was primarily due to non-operating expenses related to the implementation of a new loan management system of $0.3 million and higher legal costs of $0.2 million. Total general and administrative non-operating expenses related to the implementation of a new loan management system was $0.4 million for the three months ended September 30, 2016. We expect technology costs to remain elevated in 2016 and 2017 in connection with our efforts to transition to our new loan management system.

Interest Expense. Interest expense on long-term debt increased $0.8 million, or 18.0%, to $5.1 million during the three months ended September 30, 2016 from $4.3 million during the prior year period. This increase was primarily due to stock repurchases of $25.0 million and loan growth, each of which contributed to an increase in the average balance of our senior revolving credit facility. The average cost of our long-term debt decreased 0.25% to 4.43% for the three months ended September 30, 2016 from 4.68% for the prior year period. The decrease was primarily due to a decrease in interest rate cap expense of $0.2 million.

Income Taxes. Income taxes were $4.0 million during the three months ended September 30, 2016 and during the prior year period. Our net income before taxes was $6.5 million in both periods. Also, our effective tax rate increased 0.3% to 38.3% during the three months ended September 30, 2016 from 38.0% during the prior year period. The increase was primarily due to non-deductible compensation.

Comparison of the Nine Months Ended September 30, 2016, Versus the Nine Months Ended September 30, 2015

Net Income. Net income increased $1.6 million, or 9.8%, to $17.6 million during the nine months ended September 30, 2016, from $16.0 million during the prior year period. The increase was primarily due to an increase in revenue of $15.9 million offset by an increase in general and administrative expenses of $2.8 million, an increase in provision for credit losses of $7.7 million, an increase in interest expense of $2.8 million, and an increase in income taxes of $1.1 million.

Revenue. Total revenue increased $15.9 million, or 9.9%, to $176.5 million during the nine months ended September 30, 2016, from $160.6 million during the prior year period. The components of revenue are explained in greater detail below.

Interest and Fee Income. Interest and fee income increased $16.8 million, or 11.7%, to $161.3 million during the nine months ended September 30, 2016, from $144.5 million during the prior year period. The increase was primarily due to a 14.7% increase in average finance receivables offset by a 1.0% yield decrease since September 30, 2015.

The following table sets forth the average finance receivables balance and average yield for each of our loan product categories:

|  | Averages and Yields |
|  | YTD’16 |  |  | YTD’15 |
In thousands |  | Average Finance Receivables |  |  | Average Yield (Annualized) |  |  | Average Finance Receivables |  |  | Average Yield (Annualized) |
Small loans |  | $ | 327,626 |  |  |  | 42.5 | % |  | $ | 311,897 |  |  |  | 44.5 | %
Large loans |  |  | 179,508 |  |  |  | 28.7 | % |  |  | 79,806 |  |  |  | 27.4 | %
Automobile loans |  |  | 104,797 |  |  |  | 17.9 | % |  |  | 142,417 |  |  |  | 19.1 | %
Retail loans |  |  | 29,464 |  |  |  | 19.2 | % |  |  | 24,983 |  |  |  | 18.7 | %
Total interest and fee yield |  | $ | 641,395 |  |  |  | 33.5 | % |  | $ | 559,103 |  |  |  | 34.5 | %
Total revenue yield |  | $ | 641,395 |  |  |  | 36.7 | % |  | $ | 559,103 |  |  |  | 38.3 | %

Small loan yields decreased 2.0% compared to the prior year period as more of our small loan customers have originated loans with larger balances and longer maturities, which typically are priced at lower interest rates. The portfolio interest and fee yield decreased 1.0% predominantly due to the decrease in small loan yields, which we believe have now stabilized.

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##### Table of Contents

The following table represents the balance of loan originations and refinancing net of unearned finance charges:

|  | Net Loans Originated |
In thousands |  | YTD’16 |  |  | YTD’15 |  |  | YoY $ Inc (Dec) |  |  | YoY % Inc (Dec) |
Small loans |  | $ | 428,068 |  |  | $ | 427,909 |  |  | $ | 159 |  |  |  | 0.0 | %
Large loans |  |  | 183,589 |  |  |  | 120,874 |  |  |  | 62,715 |  |  |  | 51.9 | %
Automobile loans |  |  | 28,939 |  |  |  | 34,057 |  |  |  | (5,118 | ) |  |  | (15.0 | )%
Retail loans |  |  | 26,586 |  |  |  | 22,731 |  |  |  | 3,855 |  |  |  | 17.0 | %
Total net loans originated |  | $ | 667,182 |  |  | $ | 605,571 |  |  | $ | 61,611 |  |  |  | 10.2 | %

Average finance receivables and net loans originated increased 14.7% and 10.2%, respectively, compared to the prior year period. Average finance receivables grew significantly more than net loans originated primarily because large loans average finance receivables increased $99.7 million, or 124.9%, since September 30, 2015. Average finance receivables for large loans was 28.0% of total average finance receivables as of September 30, 2016 compared to 14.3% as of September 30, 2015. Our higher balance large loans amortize at a slower rate than our small loans due to longer contractual terms and lower interest rates.

The following table summarizes the components of the increase in interest and fee income:

|  | Components of Increase in Interest and Fee Income YTD’16 Compared to YTD’15 Increase (Decrease) |
In thousands |  | Volume |  |  | Rate |  |  | Net |
Branch small loans |  | $ | 5,126 |  |  | $ | (4,926 | ) |  | $ | 200 |
Large loans |  |  | 21,420 |  |  |  | 836 |  |  |  | 22,256 |
Automobile loans |  |  | (5,124 | ) |  |  | (1,245 | ) |  |  | (6,369 | )
Retail loans |  |  | 643 |  |  |  | 105 |  |  |  | 748 |
Total increase (decrease) in interest and fee income |  | $ | 22,065 |  |  | $ | (5,230 | ) |  | $ | 16,835 |

Insurance Income. Net insurance income decreased $0.9 million, or 10.5%, to $7.9 million during the nine months ended September 30, 2016 from $8.8 million during the prior year period. Annualized insurance income as a percentage of average finance receivables decreased to 1.6% for the nine months ended September 30, 2016 from 2.1% during the prior year period. The decrease was primarily due to increased non-filing insurance claims expense during the nine months ended September 30, 2016 compared to the prior year period. Our average non-filing claim amount has increased over the past year due to the growth of our large loan portfolio.

Other Income. Other income remained constant at $7.3 million during the nine months ended September 30, 2016 and September 30, 2015. The largest component of other income is late charges, which decreased $0.2 million, or 3.3%, to $6.4 million during the nine months ended September 30, 2016 from $6.7 million during the prior year period. Annualized other income represented 1.6% of average finance receivables and 4.1% of total revenue during the nine months ended September 30, 2016 compared to 1.7% of average finance receivables and 4.6% of total revenue during the prior year period. This decrease in other income as a percentage of average receivables and as a percentage of total revenue was due to lower delinquencies as a percentage of total finance receivables.

Provision for Credit Losses. Our provision for credit losses increased $7.7 million, or 21.4%, to $43.6 million during the nine months ended September 30, 2016 from $35.9 million during the prior year period due to loan growth. The annualized provision represented 9.1% of average finance receivables during the nine months ended September 30, 2016 and 8.6% in the prior year period. The provision represented 24.7% of total revenue during the nine months ended September 30, 2016 compared to 22.4% of total revenue during the prior year period.

Net charge-offs increased $3.3 million, or 8.6%, to $41.9 million during the nine months ended September 30, 2016 from $38.6 million during the prior year period. Annualized net charge-offs represented 8.7% of average receivables during the nine months ended September 30, 2016 compared to 9.2% of average receivables during the prior year period. This decrease in charge-offs as a percentage of average receivables was primarily due to our improving credit profile. We continue to see the positive results of improved underwriting and servicing processes implemented by our operations and credit risk functions.

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General and Administrative Expenses. Our general and administrative expenses, comprising expenses for personnel, occupancy, marketing, and other expenses, increased $2.8 million, or 3.2%, to $89.8 million during the nine months ended September 30, 2016 from $87.0 million during the prior year period. Our receivable efficiency ratio (annualized general and administrative expenses as a percentage of average receivables) decreased to 18.7% for the first nine months of 2016 from 20.8% during the prior period. Our efficiency ratio (general and administrative expenses as a percentage of revenue) decreased to 50.9% during the nine months ended September 30, 2016 from 54.2% during the prior year period. The increase in general and administrative expenses is explained in greater detail below.

Personnel. The largest component of general and administrative expenses is personnel expense, which was $52.0 million during both the nine months ended September 30, 2016 and in the prior year period. We experienced several offsetting changes in personnel expense during the nine months ended September 30, 2016 compared to the prior year period. Home office salary expense increased $1.8 million from added headcount during 2015 and 2016 primarily in our operations, information technology, and credit risk departments. Incentive compensation expense increased $1.1 million primarily from the 2016 annual grant of awards under our long-term incentive plan, which has three year performance targets. Branch personnel expense decreased $3.0 million primarily due to improved efficiencies in the branch incentive plan, the phase-out of field calling as a collection activity and the related reduction in automobile allowance expense, and the reduction in branch overtime expense. We expect incentive plan expense to increase in future years from annual grants under our long-term incentive plan. In addition, as a result of regulations under the Fair Labor Standards Act that expand the number of employees entitled to overtime pay, we expect an increase in personnel expense in 2017.

Occupancy. Occupancy expenses increased $2.0 million, or 15.8%, to $14.8 million during the nine months ended September 30, 2016 from $12.8 million during the prior year period. The increase in occupancy expenses was the result of 16 net new branches since September 30, 2015 and rent expense of $0.2 million for a larger home office building. We expect that the new home office lease will increase annual occupancy expense by approximately $0.7 million. Additionally, we frequently experience increases in rent as we renew existing leases.

Marketing. Marketing expenses decreased $0.3 million, or 4.5%, to $5.4 million during the nine months ended September 30, 2016 from $5.6 million during the prior year period. The decrease was primarily due to a 5.0% reduction in total direct mail marketing from the prior year period. The reduction in total mail quantity was the result of our efforts to fine-tune our processes and more efficiently target potential customers.

Other Expenses. Other expenses increased $1.0 million, or 5.8%, to $17.7 million during the nine months ended September 30, 2016 from $16.7 million during the prior year period. The increase was primarily due to a $0.6 million increase in non-operating expenses related to the implementation of a new loan management system and a $0.4 million increase in bank charges due to a higher branch count and increased fees for accepting debit card payments. In October 2016, we began using the new loan management system in our North Carolina branches. We now operate with the new system in Virginia, New Mexico, and North Carolina, and we expect to convert to the new loan management system in our remaining six states in the fourth quarter of 2016 and the first half of 2017. We expect technology costs to remain elevated in 2016 and 2017 in connection with our efforts to transition to our new loan management system.

Interest Expense. Interest expense on long-term debt increased $2.8 million, or 23.3%, to $14.6 million during the nine months ended September 30, 2016 from $11.9 million during the prior year period. This increase was primarily due to stock repurchases of $25.0 million and loan growth, each of which contributed to an increase in the average balance of our senior revolving credit facility. The average cost of our long-term debt decreased by 0.02% to 4.56% for the nine months ended September 30, 2016 from 4.58% for the prior year period.

Income Taxes. Income taxes increased $1.1 million, or 11.2%, to $10.9 million during the nine months ended September 30, 2016 from $9.8 million during the prior year period. The increase in income taxes was due to an increase in net income before taxes. Our effective tax rate increased 0.3% to 38.3% during the nine months ended September 30, 2016 from 38.0% during the prior year period. The increase in our effective tax rate was primarily due to non-deductible compensation.

Liquidity and Capital Resources

Our primary cash needs relate to the funding of our lending activities and, to a lesser extent, capital expenditures relating to expanding and maintaining our branch locations. In connection with our plans to expand our branch network and improve our technology infrastructure in future years, we will incur approximately $4.0 million to $8.0 million of capital expenditures annually. We have historically financed, and plan to continue to finance, our short-term and long-term operating liquidity and capital needs through a combination of cash flows from operations and borrowings under our senior revolving credit facility and the amortizing loan that we closed in December 2015. We believe that cash flow from operations and borrowings under our senior revolving credit facility and amortizing loan will be adequate to fund the expected cost of opening or acquiring new branches, including funding initial operating losses of new branches and funding finance receivables originated by those branches and our other branches for the next twelve months. From time to time, we have needed an increase in the borrowing limits under our senior revolving credit facility. We have successfully obtained such increases in the past; however, there can be no assurance that this additional funding will be available (or available on reasonable terms) if and when needed. We continue to seek ways to diversify our long-term funding sources, including through securitization of certain loans and other similar transactions.

As part of the $75.7 million amortizing asset-backed loan to Regional Management Receivables, LLC (“RMR”), $3.7 million of the cash received by RMR in December 2015 was deposited into a restricted cash reserve account to satisfy provisions of the credit

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agreement. Certain provisions of the credit agreement were satisfied in June 2016, and these reserve requirements decreased to $1.7 million. This restricted cash reserve account requirement will remain at $1.7 million until the termination of the credit agreement. Additionally, the amortizing loan is supported by the expected cash flows from the underlying collateralized finance receivables. Collections on these accounts are remitted to a restricted cash collection account, which totaled $3.1 million as of September 30, 2016. On the closing date of this loan, RMR made certain representations and warranties about the quality and nature of these receivables. The credit agreement requires RMR to pay the administrative agent a release fee for the release of receivables in certain circumstances, including circumstances in which the representations and warranties made by RMR concerning the quality and characteristics of the receivables are inaccurate.

In February 2016, we announced that our Board of Directors had authorized the repurchase of up to $25.0 million of our common stock. The authorization was effective immediately and extended through December 31, 2017. On June 10, 2016, we announced that we had completed the stock repurchase program.

As a holding company, almost all of the funds generated from our operations are earned by our operating subsidiaries. In addition, our wholly-owned subsidiary, RMC Reinsurance Ltd., is required to maintain cash reserves against life insurance policies ceded to it, as determined by the ceding company, and has also purchased a cash-collateralized letter of credit in favor of the ceding company. As of September 30, 2016, these reserve requirements totaled $3.1 million.

Cash Flow.

Operating Activities. Net cash provided by operating activities increased by $4.7 million, or 7.6%, to $66.6 million during the nine months ended September 30, 2016 from $61.9 million during the prior year period. The increase was primarily due to higher net income, before provision for credit losses, resulting from growth in the business.

Investing Activities. Investing activities consist of finance receivables originated and purchased, net change in restricted cash, the purchase of intangible assets, and the purchase of property and equipment for new and existing branches. Net cash used in investing activities during the nine months ended September 30, 2016 was $114.8 million compared to $97.9 million during the prior year period, a net increase of $16.8 million. The increase was primarily due to higher net originations of finance receivables and higher purchases of intangible assets and property and equipment.

Financing Activities. Financing activities consist of borrowings and payments on our outstanding indebtedness, issuance of common stock, and repurchases of common stock. During the nine months ended September 30, 2016, net cash provided by financing activities was $44.5 million, a change of $7.5 million compared to the $37.0 million net cash provided by financing activities in the prior year period. The increase in net cash provided by financing activities was primarily a result of an increase in net advances on long-term debt of $32.7 million offset by stock repurchases of $25.0 million.

Financing Arrangements.

Senior Revolving Credit Facility. We entered into the fifth amended and restated senior revolving credit facility with a syndicate of banks in September 2015, which we subsequently amended in May 2016 and August 2016. The senior revolving credit facility provides for up to $585.0 million in availability, with a borrowing base of 85% of eligible secured finance receivables and up to 70% of eligible unsecured finance receivables, in each case, subject to adjustment at certain credit quality levels (85% and 70% as of September 30, 2016, respectively), and matures in August 2019. The facility has an accordion provision that allows for the expansion of the facility to $650.0 million. Borrowings under the facility bear interest, payable monthly, at rates equal to LIBOR of a maturity we elect between one, two, three, four, and six months, with a LIBOR floor of 1.00%, plus a margin of 3.00%. Alternatively, we may pay interest at a rate based on the prime rate (which was 3.50% as of September 30, 2016) plus a margin of 2.00%. We also pay an unused line fee of 0.50% per annum, payable monthly. This fee decreases to 0.375% when the average outstanding balance exceeds $400.0 million. Excluding the receivables held by RMR, the senior revolving credit facility is secured by substantially all of our finance receivables and equity interests of the majority of our subsidiaries. The credit agreement contains certain restrictive covenants, including maintenance of specified interest coverage and debt ratios, restrictions on distributions, limitations on other indebtedness, maintenance of a minimum allowance for credit losses, and certain other restrictions.

Our outstanding debt under the senior revolving credit facility was $435.4 million at September 30, 2016, and the amount available for borrowing, but not yet advanced, was $70.7 million. At September 30, 2016, we were in compliance with our debt covenants. A year or more in advance of its August 2019 maturity date, we intend to extend the maturity date of the amended and restated senior revolving credit facility or take other appropriate action to address repayment upon maturity. See Part II, Item 1A. “Risk Factors” and the filings referenced therein for a discussion of risks related to our amended and restated senior revolving credit facility, including refinancing risk.

Amortizing Loan. We entered into a credit agreement in December 2015 which provides for a $75.7 million amortizing loan to RMR that is secured by certain retail installment contracts and promissory notes secured by new or used automobiles, light-duty trucks, minivans, sport utility vehicles, and other passenger vehicles (excluding motorcycles) which either indirectly or directly were originated by certain of our subsidiaries. Our outstanding debt under the credit agreement was $46.4 million at September 30, 2016.

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Interest Rate Caps. We have purchased interest rate cap contracts with an aggregate notional principal amount of $200.0 million and 2.50% strike rates against the one-month LIBOR. $150.0 million of these contracts expire in April 2018, with the remaining $50.0 million expiring in March 2019. When the one-month LIBOR exceeds 2.50%, the counterparty reimburses us for the excess over 2.50%. No payment is required by us or the counterparty when the one-month LIBOR is below 2.50%.

Other Financing Arrangements. We have $3.0 million in commercial overdraft capability that assists with our cash management needs for intra-day temporary funding. We continue to seek ways to diversify our funding sources, including through securitization of certain finance receivables.

Off-Balance Sheet Arrangements

Our wholly-owned subsidiary, RMC Reinsurance, Ltd., is required to maintain cash reserves against life insurance policies ceded to it, as determined by the ceding company. As of September 30, 2016, the cash reserves were $3.1 million. We have also purchased a cash collateralized letter of credit in favor of the ceding company. As of September 30, 2016, the letter of credit was $2.6 million.

Impact of Inflation

Our results of operations and financial condition are presented based on historical cost, except for interest rate caps, which are carried at fair value. While it is difficult to accurately measure the impact of inflation due to the imprecise nature of the estimates required, we believe the effects of inflation, if any, on our results of operations and financial condition have been immaterial.

Critical Accounting Policies

Management’s discussion and analysis of financial condition and results of operations is based upon our consolidated financial statements, which have been prepared in accordance with accounting principles generally accepted in the United States (“GAAP”) and conform to general practices within the consumer finance industry. The preparation of these financial statements requires estimates and assumptions that affect the reported amounts of assets and liabilities, revenues and expenses, and disclosure of contingent assets and liabilities for the periods indicated in the financial statements. Management bases estimates on historical experience and other assumptions it believes to be reasonable under the circumstances and evaluates these estimates on an ongoing basis. Actual results may differ from these estimates under different assumptions or conditions.

We set forth below those material accounting policies that we believe are the most critical to an investor’s understanding of our financial results and condition and that involve a higher degree of complexity and management judgment.

Credit Losses.

Finance receivables are equal to the total amount due from the customer, net of unearned finance charges and insurance premiums and commissions. Net finance receivables are equal to the total amount due from the customer, net of unearned finance charges, insurance premiums and commissions, and the allowance for credit losses.

Provisions for credit losses are charged to income in amounts sufficient to maintain an adequate allowance for credit losses on our related finance receivable portfolio. Credit loss experience, contractual delinquency of finance receivables, the value of underlying collateral, and management’s judgment are factors used in assessing the overall adequacy of the allowance and the resulting provision for credit losses.

Our loans within each loan product category are homogenous, and it is not possible to evaluate individual loans. We evaluate delinquencies and losses in each of the categories of loans in establishing the allowance for credit losses.

In making an evaluation about the portfolio, we consider the trend of delinquencies and other factors. We evaluate delinquencies by each state and by supervision district within states to identify trends requiring investigation. Historically, delinquency and loss rates have been affected by several factors, including the general economic condition in the areas in which we conduct business, the number of customers filing for bankruptcy protection, the prices paid for vehicles at automobile auctions, and the effectiveness of our collection efforts. Management considers each of these factors in establishing the allowance for credit losses.

We consider impaired finance receivables to include accounts for which a customer has initiated a bankruptcy filing and finance receivables that have been modified under our loss mitigation policies. Finance receivables that have been modified are accounted for as troubled debt restructurings. We have adopted the policy of aggregating loans with similar risk characteristics for purposes of computing the amount of impairment. In connection with the adoption of this practice, we compute the estimated loss on our impaired loans in the aggregate by discounting the projected cash flows at the original contract rates on the loan using the terms imposed by the bankruptcy court or restructured by us. We applied this method to each of our categories of loans.

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For customers in a Chapter 13 bankruptcy plan, the bankruptcy court reduces the post-petition interest rate we can charge, as it does for most creditors. Once the customer is in a confirmed Chapter 13 bankruptcy plan, we receive payments with respect to the remaining amount of the loan at the reduced interest rate from the bankruptcy trustee. If a customer fails to comply with the terms of the bankruptcy order, we will petition the trustee to have the customer dismissed from bankruptcy. Upon dismissal, we restore the account to the original terms and pursue collection through our normal loan servicing activities.

We charge off loans during the month the loan is contractually delinquent 180 days. Non-titled accounts in a confirmed Chapter 7 or Chapter 13 bankruptcy are charged off at 60 days contractually delinquent, subject to certain exceptions. Deceased borrower accounts are charged off in the month following the proper notification of passing, with the exception of borrowers with credit life insurance. We initiate repossession proceedings on certain loans when we have exhausted other means of collection and, in the opinion of management, the customer is unlikely to make further payments. We sell substantially all repossessed vehicles through public sales conducted by independent automobile auction organizations, after the required post-repossession waiting period. Losses on the sale of repossessed collateral are charged to the allowance for credit losses.

Income Recognition.

Interest income is recognized using the interest method (constant yield method). Therefore, we recognize revenue from interest at an equal rate over the term of the loan. Unearned finance charges on pre-compute contracts are rebated to customers utilizing statutory methods, which in many cases is the sum-of-the-years’ digits method. The difference between income recognized under the constant yield method and the statutory method is recognized as an adjustment to interest income at the time of rebate. Accrual of interest income on finance receivables is suspended when an account becomes 90 days delinquent on a contractual basis. The accrual of income is not resumed until one or more full contractual monthly payments are received and the account is less than 90 days contractually delinquent. Interest income is suspended on finance receivables for which collateral has been repossessed. If the account is charged off, the interest income is reversed as a reduction of interest and fee income.

We recognize income on credit life insurance using the sum-of-the-years’ digits or actuarial methods over the terms of the policies. We recognize income on credit accident and health insurance using the average of the sum-of-the-years’ digits and the straight-line methods over the terms of the policies. We recognize income on credit-related property and automobile insurance using the straight-line or sum-of-the-years’ digits methods over the terms of the policies. We recognize income on credit-related involuntary unemployment insurance using the straight-line method over the terms of the policies. Rebates are computed using statutory methods, which in many cases match the GAAP method, and where it does not match, the difference between the GAAP method and the statutory method is recognized in income at the time of rebate.

We defer fees charged to automobile dealers and recognize income using the constant yield method for indirect loans and the straight-line method for direct loans over the lives of the respective loans.

Charges for late fees are recognized as income when collected.

Insurance Operations.

Insurance operations include revenue and expense from the sale of optional insurance products to our customers. These optional products include credit life insurance, credit accident and health insurance, property insurance, automobile insurance, and involuntary unemployment insurance.

Share-Based Compensation.

We measure compensation cost for share-based awards at estimated fair value and recognize compensation expense over the service period for awards expected to vest. All grants are made at 100% of fair value at the date of the grant. We use the closing stock price on the date of grant as the fair value of restricted stock and common stock awards. The fair value of stock options is determined using the Black-Scholes valuation model. The Black-Scholes model requires the input of highly subjective assumptions, including expected volatility, risk-free interest rate, and expected life, changes to which can materially affect the fair value estimate. The expected volatility is based on our historical stock price volatility. The risk-free rate is based on the zero coupon U.S. Treasury bond rate for the expected term of the award on the grant date. The expected term is calculated by using the simplified method (average of the vesting and original contractual terms) due to insufficient historical data to estimate the expected term. In addition, the estimation of share-based awards that will ultimately vest requires judgment, and to the extent actual results or updated estimates differ from current estimates, such amounts will be recorded as a cumulative adjustment in the period estimates are revised.

Income Taxes.

We file income tax returns in the U.S. federal jurisdiction and in various states. We are generally no longer subject to federal, state, or local income tax examinations by taxing authorities before 2012, though we remain subject to examination in New Mexico and Texas for the 2011 tax year.

When tax returns are filed, it is highly certain that some positions taken would be sustained upon examination by the taxing authorities, while others are subject to uncertainty about the merits of the position taken or the amount of the position that would be ultimately sustained. The benefit of a tax position is recognized in the financial statements in the period during which, based on all

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available evidence, it is more likely than not that the position will be sustained upon examination, including the resolution of appeals or litigation processes, if any. Tax positions taken are not offset or aggregated with other positions. Tax positions that meet the more-likely-than-not recognition threshold are measured as the largest amount of tax benefit that is more than 50% likely of being realized upon settlement with the applicable taxing authority. The portion of the benefits associated with tax positions taken that exceeds the amount measured as described above is reflected as a liability for unrecognized tax benefits in the accompanying balance sheet along with any associated interest and penalties that would be payable to the taxing authorities upon examination. As of September 30, 2016, we had not taken any tax position that exceeds the amount described above.

Interest and penalties associated with unrecognized tax benefits are classified as additional income taxes in the consolidated statements of income.

Deferred tax assets and liabilities are recognized for the future tax consequences attributable to temporary differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effects of future tax rate changes are recognized in the period when the enactment of new rates occurs.

Recently Issued Accounting Standards

See Note 2, “Basis of Presentation and Significant Accounting Policies,” of the Notes to Consolidated Financial Statements in Part I, Item 1 for a discussion of recently issued accounting pronouncements, including information on new accounting standards and the future adoption of such standards.

ITEM 3. | QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK.

Interest Rate Risk

Interest rate risk arises from the possibility that changes in interest rates will affect our results of operations and financial condition. We originate finance receivables at either prevailing market rates or at statutory limits. Our finance receivables are structured on a fixed rate, fixed term basis. Accordingly, subject to statutory limits, our ability to react to changes in prevailing market rates is dependent upon the speed at which our customers pay off or renew loans in our existing loan portfolio, which allows us to originate new loans at prevailing market rates. Our loan portfolio turns over approximately 1.4 times per year from payments, renewals, and charge-offs of loans. Because our automobile loans have longer maturities and typically are not refinanced prior to maturity, the rate of turnover of the loan portfolio may change as these loans change as a percentage of our portfolio.

We also are exposed to changes in interest rates as a result of our borrowing activities, which include a senior revolving credit facility with a group of banks used to maintain liquidity and fund our business operations. The nature and amount of our debt may vary as a result of future business requirements, market conditions, and other factors. At September 30, 2016, our outstanding long-term debt under our senior revolving credit facility was $435.4 million and interest on borrowings under this facility was approximately 4.29% for the nine months ended September 30, 2016, including an unused line fee. Because the LIBOR interest rates are currently below the 1.00% floor provided for in our senior revolving credit facility, an increase of 100 basis points in the LIBOR interest rate would result in an increase of less than 100 basis points to our borrowing costs. Based on a LIBOR rate of 62.5 basis points and the outstanding balance at September 30, 2016, an increase of 100 basis points in the LIBOR would result in an increase of 62.5 basis points to our borrowing costs and would result in approximately $2.3 million of increased interest expense on an annual basis.

We purchased interest rate caps in April 2015 to manage interest rate risk associated with a notional $150.0 million of our LIBOR-based borrowings. These interest rate caps are based on the one-month LIBOR, reimburse us for the difference when the one-month LIBOR exceeds 2.50%, and have a maturity of April 2018. In March 2016, we purchased an additional interest rate cap having a notional principal amount of $50.0 million with a 2.50% strike rate against one-month LIBOR and maturing in March 2019.

ITEM 4. | CONTROLS AND PROCEDURES.

Evaluation of Disclosure Controls and Procedures

Our management, with the participation of our chief executive officer and chief financial officer, evaluated the effectiveness of our disclosure controls and procedures as of September 30, 2016. The term “disclosure controls and procedures,” as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), means controls and other procedures of a company that are designed to ensure that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is accumulated and communicated to the Company’s management, including its principal executive and principal financial officers, as appropriate to allow timely decisions regarding required disclosure.

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Based on the evaluation of our disclosure controls and procedures as of September 30, 2016, our chief executive officer and chief financial officer concluded that, as of such date, our disclosure controls and procedures were effective. Management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving their objectives, and management necessarily applies its judgment in evaluating the cost–benefit relationship of possible controls and procedures.

Changes in Internal Control

There were no changes in our internal control over financial reporting identified in management’s evaluation pursuant to Rules 13a-15(d) or 15d-15(d) of the Exchange Act during the period covered by this Quarterly Report on Form 10-Q that materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

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PART II. OTHER INFORMATION

ITEM 1. | LEGAL PROCEEDINGS

On May 30, 2014, a securities class action lawsuit was filed in the United States District Court for the Southern District of New York (the “Court”) against the Company and certain of its current and former directors, executive officers, and stockholders (collectively, the “Defendants”). The complaint alleged violations of the Securities Act of 1933 (the “1933 Act Claims”) and sought unspecified compensatory damages and other relief on behalf of a purported class of purchasers of the Company’s common stock in the September 2013 and December 2013 secondary public offerings. On August 25, 2014, Waterford Township Police & Fire Retirement System and City of Roseville Employees’ Retirement System were appointed as lead plaintiffs (collectively, the “Plaintiffs”). An amended complaint was filed on November 24, 2014. In addition to the 1933 Act Claims, the amended complaint also added claims for violations of the Securities Exchange Act of 1934 (the “1934 Act Claims”) seeking unspecified compensatory damages on behalf of a purported class of purchasers of the Company’s common stock between May 2, 2013 and October 30, 2014, inclusive. On January 26, 2015, the Defendants filed a motion to dismiss the amended complaint in its entirety. In response, the Plaintiffs sought and were granted leave to file an amended complaint. On February 27, 2015, the Plaintiffs filed a second amended complaint. Like the prior amended complaint, the second amended complaint asserts 1933 Act Claims and 1934 Act Claims and seeks unspecified compensatory damages. The Defendants’ motion to dismiss the second amended complaint was filed on April 28, 2015, the Plaintiffs’ opposition was filed on June 12, 2015, and the Defendants’ reply was filed on July 13, 2015.

On March 30, 2016, the Court granted the Defendants’ motion to dismiss the second amended complaint in its entirety. On May 23, 2016, the Plaintiffs moved for leave to file a third amended complaint. The Defendants’ opposition brief was filed on June 9, 2016, and the Plaintiffs’ reply was filed on June 20, 2016. The motion for leave to amend remains under consideration by the Court. The Company believes that the claims against it are without merit and will continue to defend against the litigation vigorously.

The Company’s primary insurance carrier during the applicable time period has (i) denied coverage for the 1933 Act Claims and (ii) acknowledged coverage of the Company and other insureds for the 1934 Act Claims under a reservation of rights and subject to the terms and conditions of the applicable insurance policy. The parties plan to negotiate an allocation between denied and acknowledged claims, as appropriate.

In addition, the Company is involved in a purchase price dispute stemming from the Company’s acquisition of certain consumer loan receivables. The dispute has been submitted to a large public accounting firm for resolution and determination of the final purchase price for such receivables pursuant to the terms of the purchase agreement. The final purchase price will be between $27.9 million and $29.9 million, and the Company has already paid $28.1 million toward the purchase price. The Company is currently vigorously defending its position in the dispute.

The Company is also involved in various legal proceedings and related actions that have arisen in the ordinary course of its business that have not been fully adjudicated. The Company’s management does not believe that these matters, when ultimately concluded and determined, will have a material adverse effect on its financial condition, liquidity, or results of operations.

ITEM 1A. | RISK FACTORS

Except as set forth below, there have been no material changes to our risk factors from those included in our Annual Report on Form 10-K for the fiscal year ended December 31, 2015 and in our Quarterly Report on Form 10-Q for the fiscal quarter ended March 31, 2016. In addition to the other information set forth in this report and in our other reports and statements that we file with the SEC, you should carefully consider the factors discussed in Part I, Item 1A. “Risk Factors” in our Annual Report on Form 10-K for the fiscal year ended December 31, 2015 (which was filed with the SEC on February 23, 2016) and in Part II, Item 1A. “Risk Factors” in our Quarterly Report on Form 10-Q for the fiscal quarter ended March 31, 2016 (which was filed with the SEC on April 28, 2016), which could materially affect our business, financial condition, and/or future operating results. The risks described in our Annual Report on Form 10-K and Quarterly Reports on Form 10-Q are not the only risks facing our company. Additional risks and uncertainties not currently known to the Company or that the Company currently deems to be immaterial also may materially and adversely affect the Company’s business, financial condition, and/or operating results.

Our centralized headquarters’ functions and branch operations are susceptible to disruption by catastrophic events, which could have a material adverse effect on our business, results of operations, and financial condition.

In October 2016, we relocated our headquarters to a new office building located in Greer, South Carolina, a town located outside of Greenville, South Carolina. Our information systems and administrative and management processes are primarily provided to our branches from this centralized location, and our separate data management facility is located in Greenville, South Carolina. These processes could be disrupted if a catastrophic event, such as a tornado, power outage, or act of terror, affected Greenville, Greer, or the nearby areas. Any such catastrophic event(s) or other unexpected disruption of our headquarters or data management facility could have a material adverse effect on our business, results of operations, and financial condition.

ITEM 6. | EXHIBITS

The exhibits listed in the accompanying exhibit index are filed as part of this Quarterly Report on Form 10-Q.

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SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

|  |  |  | REGIONAL MANAGEMENT CORP.
Date: October 27, 2016 |  |  |  | By: |  | /s/ Donald E. Thomas
|  |  |  |  |  | Donald E. Thomas, Executive Vice President and Chief Financial Officer
|  |  |  |  |  | (Principal Financial Officer and Duly Authorized Officer)

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EXHIBIT INDEX

Exhibit |  |  |  | Incorporated by Reference |  | Filed
Number |  | Exhibit Description |  | Form |  | File No. |  | Exhibit |  | Filing Date |  | Herewith
10.1 |  | Second Amendment to Fifth Amended and Restated Loan and Security Agreement, dated as of August 26, 2016, by and among the Company, Regional Finance Corporation of South Carolina, Regional Finance Corporation of Georgia, Regional Finance Corporation of Texas, Regional Finance Corporation of North Carolina, Regional Finance Corporation of Alabama, Regional Finance Corporation of Tennessee, Regional Finance Company of New Mexico, LLC, Regional Finance Company of Oklahoma, LLC, Regional Finance Company of Missouri, LLC, Regional Finance Company of Georgia, LLC, RMC Financial Services of Florida, LLC, Regional Finance Company of Louisiana, LLC, Regional Finance Company of Mississippi, LLC, Regional Finance Company of Kentucky, LLC, and Regional Finance Company of Virginia, LLC, the financial institutions listed therein (such financial institutions, together with their respective successors and assigns, collectively the “Lenders”), and Bank of America, N.A. as agent for the Lenders. |  | 8-K |  | 001-35477 |  | 10.1 |  | 8/29/2016 |  |
31.1 |  | Rule 13a-14(a) / 15(d)-14(a) Certification of Principal Executive Officer |  | — |  | — |  | — |  | — |  | X
31.2 |  | Rule 13a-14(a) / 15(d)-14(a) Certification of Principal Financial Officer |  | — |  | — |  | — |  | — |  | X
32 |  | Section 1350 Certifications |  | — |  | — |  | — |  | — |  | X
101 |  | The following materials from our Quarterly Report on Form 10-Q for the three and nine months ended September 30, 2016, formatted in XBRL (eXtensible Business Reporting Language): (i) the Consolidated Balance Sheets as of September 30, 2016 and December 31, 2015; (ii) the Consolidated Statements of Income for the three and nine months ended September 30, 2016 and 2015; (iii) the Consolidated Statements of Stockholders’ Equity for the nine months ended September 30, 2016 and the year ended December 31, 2015; (iv) the Consolidated Statements of Cash Flows for the nine months ended September 30, 2016 and 2015; and (v) the Notes to the Consolidated Financial Statements. |  | — |  | — |  | — |  | — |  | X

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