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Revenue and Deferred Revenue
 9 Months Ended
Oct. 31, 2025
Revenue from Contract with Customer [Abstract]  
Revenue and Deferred Revenue

Note 2: Revenue and Deferred Revenue

The Company derives its revenue from two sources:

Subscription and Services Revenue is derived from recurring subscription fees related to service plans such as Ooma Business, Ooma Residential and other communications services. Service plans are generally sold as monthly subscriptions; however, certain plans are also offered as annual or multi-year subscriptions. Subscription revenue is generally recognized ratably over the contractual service term. A small portion of revenue is recognized on a point-in-time basis from services such as: prepaid international calls, and advertisements displayed through the Talkatone mobile application.

Product and Other Revenue is generated primarily from the sale of on-premise devices and end-point devices, including Ooma AirDial, and to a lesser extent from porting fees that enable customers to transfer their existing phone numbers. The Company recognizes product and other revenue from sales to direct end-customers and channel partners at the point-in-time that control is transferred.

Revenue disaggregated by revenue source consisted of the following (in thousands):

 

 

Three Months Ended

 

Nine Months Ended

 

 

October 31,
2025

 

 

October 31,
2024

 

October 31,
2025

 

October 31,
2024

Subscription and services revenue

 

$

61,953

 

$

60,135

 

$

183,351

 

$

178,090

Product and other revenue

 

 

5,672

 

 

4,992

 

 

15,667

 

 

13,665

Total revenue

 

$

67,625

 

$

65,127

 

$

199,018

 

$

191,755

The Company derived approximately 63% and 62% of its total revenue from Ooma Business, and approximately 35% and 36% from Ooma Residential, for the three months ended October 31, 2025 and 2024, respectively. The Company derived approximately 63% and 61% of its total revenue from Ooma Business and approximately 35% and 36% from Ooma Residential for the nine months ended October 31, 2025 and 2024, respectively. No individual country outside of the United States, and no single customer, represented 10% or more of total revenue for the periods presented.

Customers who represented 10% or more of net accounts receivable were as follows:

 

 

 

 

 

As of

 

 

 

 

 

October 31,
2025

 

 

January 31,
2025

Customer A

 

 

 

 

—

 

 

23%

 

Deferred Revenue primarily consists of billings or payments received in advance of meeting revenue recognition criteria. Deferred services revenue is recognized on a ratable basis over the term of the contract as the services are provided.

 

 

 

 

As of

 

 

 

 

October 31,
2025

 

January 31,
2025

Subscription and services

 

 

 

$

16,436

 

$

16,601

Product and other

 

 

 

 

550

 

 

8

Total deferred revenue

 

 

 

$

16,986

 

 

16,609

Less: current deferred revenue

 

 

 

 

16,969

 

 

16,586

Deferred revenue, non-current

 

 

 

$

17

 

$

23

During the three and nine months ended October 31, 2025, the Company recognized revenue of approximately $1.8 million and $15.6 million, respectively pertaining to amounts deferred as of January 31, 2025. As of October 31, 2025, deferred revenue was primarily composed of subscription contracts invoiced during the first nine months of fiscal 2026, as well as amounts recorded during fiscal 2025 for annual contracts.

Remaining Performance Obligations. As of October 31, 2025, contract revenue that had not yet been recognized for open contracts with an original expected length of greater than one year was approximately $42.8 million. The Company expects to recognize revenue on approximately 45% of this amount over the next 12 months, with the balance to be recognized thereafter.