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Business Segment Reporting - Schedule of Segment Reporting Information (Details) - USD ($)
$ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2018
Jun. 30, 2017
Jun. 30, 2018
Jun. 30, 2017
Dec. 31, 2017
Results of Operations          
Revenue $ 253,581 $ 311,300 $ 513,838 $ 633,164  
Expenses 205,650 [1] 280,480 412,151 [1] 556,863  
Other income (expense):          
Interest income 3,355 4,239 6,055 8,002  
Interest expense (77,503) (81,128) (128,313) (165,190)  
Gain on sale of mortgage servicing rights, net 78 1,033 1,036 1,320  
Other (2,266) 3,428 (3,905) 7,461  
Total other expense, net (76,336) (72,428) (125,127) (148,407)  
Loss before income taxes (28,405) (41,608) (23,440) (72,106)  
Total Assets          
Balance 8,420,196 7,932,392 8,420,196 7,932,392 $ 8,403,164
Operating Segments [Member] | Servicing [Member]          
Results of Operations          
Revenue 230,509 271,784 456,605 555,802  
Expenses 166,888 [1] 201,928 337,984 [1] 418,842  
Other income (expense):          
Interest income 1,466 174 1,894 261  
Interest expense (62,675) (63,903) (97,193) (131,254)  
Gain on sale of mortgage servicing rights, net 77 1,033 1,036 1,320  
Other (403) 2,058 (1,790) 5,060  
Total other expense, net (61,535) (60,638) (96,053) (124,613)  
Loss before income taxes 2,086 9,218 22,568 12,347  
Total Assets          
Balance 2,851,910 2,975,458 2,851,910 2,975,458 3,033,243
Operating Segments [Member] | Lending [Member]          
Results of Operations          
Revenue 19,002 32,776 48,197 63,522  
Expenses 17,785 [1] 32,886 38,081 [1] 62,217  
Other income (expense):          
Interest income 1,360 3,007 2,852 5,754  
Interest expense (1,472) (3,383) (3,417) (6,667)  
Gain on sale of mortgage servicing rights, net 0 0 0 0  
Other 294 (128) 620 103  
Total other expense, net 182 (504) 55 (810)  
Loss before income taxes 1,399 (614) 10,171 495  
Total Assets          
Balance 5,242,716 4,483,652 5,242,716 4,483,652 4,945,456
Operating Segments [Member] | Corporate Items and Other [Member]          
Results of Operations          
Revenue 4,070 6,740 9,036 13,840  
Expenses 20,977 [1] 45,666 36,086 [1] 75,804  
Other income (expense):          
Interest income 529 1,058 1,309 1,987  
Interest expense (13,356) (13,842) (27,703) (27,269)  
Gain on sale of mortgage servicing rights, net 1 0 0 0  
Other (2,157) 1,498 (2,735) 2,298  
Total other expense, net (14,983) (11,286) (29,129) (22,984)  
Loss before income taxes (31,890) (50,212) (56,179) (84,948)  
Total Assets          
Balance 325,570 473,282 325,570 473,282 424,465
Corporate Eliminations [Member]          
Results of Operations          
Revenue 0 0 0 0  
Expenses 0 [1] 0 0 [1] 0  
Other income (expense):          
Interest income 0 0 0 0  
Interest expense 0 0 0 0  
Gain on sale of mortgage servicing rights, net 0 0 0 0  
Other 0 0 0 0  
Total other expense, net 0 0 0 0  
Loss before income taxes 0 0 0 0  
Total Assets          
Balance $ 0 $ 0 $ 0 $ 0 $ 0
[1] Expenses in the Corporate Items and Other segment for the three and six months ended June 30, 2018 includes $1.6 million and $7.3 million, respectively, of severance expense attributable to headcount reductions in connection with our strategic initiatives to exit the ACS business and the forward lending correspondent and wholesale channels, as well as our overall efforts to reduce costs.