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Business Segment Reporting - Schedule of Segment Reporting Information (Details) - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended |
--- | --- | --- | ---
Sep. 30, 2018 | Sep. 30, 2017 | Sep. 30, 2018 | Sep. 30, 2017 | Dec. 31, 2017
Results of Operations |  |  |  |  |  |  |
Revenue | $ 238,278 |  | $ 284,642 | $ 752,116 |  | $ 917,806 |
Expenses | 217,526 | [1] | 273,479 | 629,677 | [1] | 830,342 |
Other income (expense): |  |  |  |  |  |  |
Interest income | 3,963 |  | 4,099 | 10,018 |  | 12,101 |
Interest expense | (61,288) |  | (47,281) | (189,601) |  | (212,471) |
Gain on sale of mortgage servicing rights, net | (733) |  | 6,543 | 303 |  | 7,863 |
Other | (2,967) |  | (1,077) | (6,872) |  | 6,384 |
Total other expense, net | (61,025) |  | (37,716) | (186,152) |  | (186,123) |
Loss before income taxes | (40,273) |  | (26,553) | (63,713) |  | (98,659) |
Total Assets |  |  |  |  |  |  |
Balance | 8,461,037 |  | 8,097,605 | 8,461,037 |  | 8,097,605 | $ 8,403,164
Operating Segments [Member] | Servicing [Member] |  |  |  |  |  |  |
Results of Operations |  |  |  |  |  |  |
Revenue | 217,630 |  | 246,545 | 674,233 |  | 802,347 |
Expenses | 185,077 | [1] | 218,565 | 523,061 | [1] | 637,406 |
Other income (expense): |  |  |  |  |  |  |
Interest income | 2,242 |  | 144 | 4,136 |  | 406 |
Interest expense | (47,359) |  | (28,568) | (144,551) |  | (159,822) |
Gain on sale of mortgage servicing rights, net | (733) |  | 6,543 | 303 |  | 7,863 |
Other | (602) |  | (418) | (2,392) |  | 4,642 |
Total other expense, net | (46,452) |  | (22,299) | (142,504) |  | (146,911) |
Loss before income taxes | (13,899) |  | 5,681 | 8,668 |  | 18,030 |
Total Assets |  |  |  |  |  |  |
Balance | 2,726,905 |  | 2,905,817 | 2,726,905 |  | 2,905,817 | 3,033,243
Operating Segments [Member] | Lending [Member] |  |  |  |  |  |  |
Results of Operations |  |  |  |  |  |  |
Revenue | 16,917 |  | 31,935 | 65,116 |  | 95,457 |
Expenses | 18,954 | [1] | 38,412 | 57,036 | [1] | 100,628 |
Other income (expense): |  |  |  |  |  |  |
Interest income | 1,255 |  | 2,857 | 4,107 |  | 8,612 |
Interest expense | (1,437) |  | (4,504) | (4,855) |  | (11,171) |
Gain on sale of mortgage servicing rights, net | 0 |  | 0 | 0 |  | 0 |
Other | 154 |  | 555 | 774 |  | 658 |
Total other expense, net | (28) |  | (1,092) | 26 |  | (1,901) |
Loss before income taxes | (2,065) |  | (7,569) | 8,106 |  | (7,072) |
Total Assets |  |  |  |  |  |  |
Balance | 5,385,437 |  | 4,679,641 | 5,385,437 |  | 4,679,641 | 4,945,456
Operating Segments [Member] | Corporate Items and Other [Member] |  |  |  |  |  |  |
Results of Operations |  |  |  |  |  |  |
Revenue | 3,731 |  | 6,162 | 12,767 |  | 20,002 |
Expenses | 13,495 | [1] | 16,502 | 49,580 | [1] | 92,308 |
Other income (expense): |  |  |  |  |  |  |
Interest income | 466 |  | 1,098 | 1,775 |  | 3,083 |
Interest expense | (12,492) |  | (14,209) | (40,195) |  | (41,478) |
Gain on sale of mortgage servicing rights, net | 0 |  | 0 | 0 |  | 0 |
Other | (2,519) |  | (1,214) | (5,254) |  | 1,084 |
Total other expense, net | (14,545) |  | (14,325) | (43,674) |  | (37,311) |
Loss before income taxes | (24,309) |  | (24,665) | (80,487) |  | (109,617) |
Total Assets |  |  |  |  |  |  |
Balance | 348,695 |  | 512,147 | 348,695 |  | 512,147 | 424,465
Corporate Eliminations [Member] |  |  |  |  |  |  |
Results of Operations |  |  |  |  |  |  |
Revenue | 0 |  | 0 | 0 |  | 0 |
Expenses | 0 | [1] | 0 | 0 | [1] | 0 |
Other income (expense): |  |  |  |  |  |  |
Interest income | 0 |  | 0 | 0 |  | 0 |
Interest expense | 0 |  | 0 | 0 |  | 0 |
Gain on sale of mortgage servicing rights, net | 0 |  | 0 | 0 |  | 0 |
Other | 0 |  | 0 | 0 |  | 0 |
Total other expense, net | 0 |  | 0 | 0 |  | 0 |
Loss before income taxes | 0 |  | 0 | 0 |  | 0 |
Total Assets |  |  |  |  |  |  |
Balance | $ 0 |  | $ 0 | $ 0 |  | $ 0 | $ 0
[1] | Expenses in the Corporate Items and Other segment for the nine months ended September 30, 2018 includes $7.5 million of severance expense attributable to headcount reductions in connection with our strategic initiatives to exit the ACS business and the forward lending correspondent and wholesale channels, as well as our overall efforts to reduce costs.

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