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Business Segment Reporting - Schedule of Segment Reporting Information (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2018
Sep. 30, 2017
Sep. 30, 2018
Sep. 30, 2017
Dec. 31, 2017
Results of Operations          
Revenue $ 238,278 $ 284,642 $ 752,116 $ 917,806  
Expenses 217,526 [1] 273,479 629,677 [1] 830,342  
Other income (expense):          
Interest income 3,963 4,099 10,018 12,101  
Interest expense (61,288) (47,281) (189,601) (212,471)  
Gain on sale of mortgage servicing rights, net (733) 6,543 303 7,863  
Other (2,967) (1,077) (6,872) 6,384  
Total other expense, net (61,025) (37,716) (186,152) (186,123)  
Loss before income taxes (40,273) (26,553) (63,713) (98,659)  
Total Assets          
Balance 8,461,037 8,097,605 8,461,037 8,097,605 $ 8,403,164
Operating Segments [Member] | Servicing [Member]          
Results of Operations          
Revenue 217,630 246,545 674,233 802,347  
Expenses 185,077 [1] 218,565 523,061 [1] 637,406  
Other income (expense):          
Interest income 2,242 144 4,136 406  
Interest expense (47,359) (28,568) (144,551) (159,822)  
Gain on sale of mortgage servicing rights, net (733) 6,543 303 7,863  
Other (602) (418) (2,392) 4,642  
Total other expense, net (46,452) (22,299) (142,504) (146,911)  
Loss before income taxes (13,899) 5,681 8,668 18,030  
Total Assets          
Balance 2,726,905 2,905,817 2,726,905 2,905,817 3,033,243
Operating Segments [Member] | Lending [Member]          
Results of Operations          
Revenue 16,917 31,935 65,116 95,457  
Expenses 18,954 [1] 38,412 57,036 [1] 100,628  
Other income (expense):          
Interest income 1,255 2,857 4,107 8,612  
Interest expense (1,437) (4,504) (4,855) (11,171)  
Gain on sale of mortgage servicing rights, net 0 0 0 0  
Other 154 555 774 658  
Total other expense, net (28) (1,092) 26 (1,901)  
Loss before income taxes (2,065) (7,569) 8,106 (7,072)  
Total Assets          
Balance 5,385,437 4,679,641 5,385,437 4,679,641 4,945,456
Operating Segments [Member] | Corporate Items and Other [Member]          
Results of Operations          
Revenue 3,731 6,162 12,767 20,002  
Expenses 13,495 [1] 16,502 49,580 [1] 92,308  
Other income (expense):          
Interest income 466 1,098 1,775 3,083  
Interest expense (12,492) (14,209) (40,195) (41,478)  
Gain on sale of mortgage servicing rights, net 0 0 0 0  
Other (2,519) (1,214) (5,254) 1,084  
Total other expense, net (14,545) (14,325) (43,674) (37,311)  
Loss before income taxes (24,309) (24,665) (80,487) (109,617)  
Total Assets          
Balance 348,695 512,147 348,695 512,147 424,465
Corporate Eliminations [Member]          
Results of Operations          
Revenue 0 0 0 0  
Expenses 0 [1] 0 0 [1] 0  
Other income (expense):          
Interest income 0 0 0 0  
Interest expense 0 0 0 0  
Gain on sale of mortgage servicing rights, net 0 0 0 0  
Other 0 0 0 0  
Total other expense, net 0 0 0 0  
Loss before income taxes 0 0 0 0  
Total Assets          
Balance $ 0 $ 0 $ 0 $ 0 $ 0
[1] Expenses in the Corporate Items and Other segment for the nine months ended September 30, 2018 includes $7.5 million of severance expense attributable to headcount reductions in connection with our strategic initiatives to exit the ACS business and the forward lending correspondent and wholesale channels, as well as our overall efforts to reduce costs.