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Business Segment Reporting (Tables)
 9 Months Ended
Sep. 30, 2018
Segment Reporting Information [Line Items]  
Schedule of Segment Reporting Information
Financial information for our segments is as follows:
 
Three Months Ended September 30, 2018
Results of Operations 
Servicing
 
Lending
 
Corporate Items and Other
 
Corporate Eliminations
 
Business Segments Consolidated
Revenue
$
217,630

 
$
16,917

 
$
3,731

 
$
—

 
$
238,278

 
 
 
 
 
 
 
 
 
 
Expenses (1)
185,077

 
18,954

 
13,495

 
—

 
217,526

 
 
 
 
 
 
 
 
 
 
Other income (expense):
 
 
 
 
 
 
 
 
 
Interest income
2,242

 
1,255

 
466

 
—

 
3,963

Interest expense
(47,359
)
 
(1,437
)
 
(12,492
)
 
—

 
(61,288
)
Gain on sale of mortgage servicing rights, net
(733
)
 
—

 
—

 
—

 
(733
)
Other
(602
)
 
154

 
(2,519
)
 
—

 
(2,967
)
Other expense, net
(46,452
)
 
(28
)
 
(14,545
)
 
—

 
(61,025
)
 
 
 
 
 
 
 
 
 
 
Loss before income taxes
$
(13,899
)
 
$
(2,065
)
 
$
(24,309
)
 
$
—

 
$
(40,273
)
 
 
 
 
 
 
 
 
 
 
 
Three Months Ended September 30, 2017
Results of Operations 
Servicing
 
Lending
 
Corporate Items and Other
 
Corporate Eliminations
 
Business Segments Consolidated
Revenue
$
246,545

 
$
31,935

 
$
6,162

 
$
—

 
$
284,642

 
 
 
 
 
 
 
 
 
 
Expenses
218,565

 
38,412

 
16,502

 
—

 
273,479

 


 


 


 


 


Other income (expense):
 
 
 
 
 
 
 
 
 
Interest income
144

 
2,857

 
1,098

 
—

 
4,099

Interest expense
(28,568
)
 
(4,504
)
 
(14,209
)
 
—

 
(47,281
)
Gain on sale of mortgage servicing rights, net
6,543

 
—

 
—

 
—

 
6,543

Other
(418
)
 
555

 
(1,214
)
 
—

 
(1,077
)
Other expense, net
(22,299
)
 
(1,092
)
 
(14,325
)
 
—

 
(37,716
)
 
 
 
 
 
 
 
 
 
 
Income (loss) before income taxes
$
5,681

 
$
(7,569
)
 
$
(24,665
)
 
$
—

 
$
(26,553
)
 
 
 
 
 
 
 
 
 
 
 
Nine months ended September 30, 2018
Revenue
$
674,233

 
$
65,116

 
$
12,767

 
$
—

 
$
752,116

 
 
 
 
 
 
 
 
 
 
Expenses (1)
523,061

 
57,036

 
49,580

 
—

 
629,677

 
 
 
 
 
 
 
 
 
 
Other income (expense):
 
 
 
 
 
 
 
 
 
Interest income
4,136

 
4,107

 
1,775

 
—

 
10,018

Interest expense
(144,551
)
 
(4,855
)
 
(40,195
)
 
—

 
(189,601
)
Gain on sale of mortgage servicing rights, net
303

 
—

 
—

 
—

 
303

Other
(2,392
)
 
774

 
(5,254
)
 
—

 
(6,872
)
Other income (expense), net
(142,504
)
 
26

 
(43,674
)
 
—

 
(186,152
)
 
 
 
 
 
 
 
 
 
 
Income (loss) before income taxes
$
8,668

 
$
8,106

 
$
(80,487
)
 
$
—

 
$
(63,713
)
 
 
 
 
 
 
 
 
 
 
 
Nine months ended September 30, 2017
Revenue
$
802,347

 
$
95,457

 
$
20,002

 
$
—

 
$
917,806

 
 
 
 
 
 
 
 
 
 
Expenses
637,406

 
100,628

 
92,308

 
—

 
830,342

 
 
 
 
 
 
 
 
 
 
Other income (expense):
 
 
 
 
 
 
 
 
 
Interest income
406

 
8,612

 
3,083

 
—

 
12,101

Interest expense
(159,822
)
 
(11,171
)
 
(41,478
)
 
—

 
(212,471
)
Gain on sale of mortgage servicing rights, net
7,863

 
—

 
—

 
—

 
7,863

Other
4,642

 
658

 
1,084

 
—

 
6,384

Other expense, net
(146,911
)
 
(1,901
)
 
(37,311
)
 
—

 
(186,123
)
 
 
 
 
 
 
 
 
 
 
Income (loss) before income taxes
$
18,030

 
$
(7,072
)
 
$
(109,617
)
 
$
—

 
$
(98,659
)
 
 
 
 
 
 
 
 
 
 
Total Assets
 
Servicing
 
Lending
 
Corporate Items and Other
 
Corporate Eliminations
 
Business Segments Consolidated
September 30, 2018
 
$
2,726,905

 
$
5,385,437

 
$
348,695

 
$
—

 
$
8,461,037

 
 
 
 
 
 
 
 
 
 
 
December 31, 2017
 
$
3,033,243

 
$
4,945,456

 
$
424,465

 
$
—

 
$
8,403,164

 
 
 
 
 
 
 
 
 
 
 
September 30, 2017
 
$
2,905,817

 
$
4,679,641

 
$
512,147

 
$
—

 
$
8,097,605


Depreciation and Amortization Expense
 
Servicing
 
Lending
 
Corporate Items and Other
 
Business Segments Consolidated
Three months ended September 30, 2018
Depreciation expense
 
$
1,035

 
$
23

 
$
4,500

 
$
5,558

Amortization of debt discount
 
—

 
—

 
235

 
235

Amortization of debt issuance costs
 
—

 
—

 
599

 
599

 
 
 
 
 
 
 
 
 
Three months ended September 30, 2017
Depreciation expense
 
$
1,525

 
$
57

 
$
5,408

 
$
6,990

Amortization of mortgage servicing rights
 
13,081

 
67

 
—

 
13,148

Amortization of debt discount
 
—

 
—

 
258

 
258

Amortization of debt issuance costs
 
—

 
—

 
644

 
644

 
 
 
 
 
 
 
 
 
Nine months ended September 30, 2018
Depreciation expense
 
$
3,647

 
$
77

 
$
14,475

 
$
18,199

Amortization of debt discount
 
—

 
—

 
941

 
941

Amortization of debt issuance costs
 
—

 
—

 
2,261

 
2,261

 
 
 
 
 
 
 
 
 
Nine months ended September 30, 2017
Depreciation expense
 
$
4,393

 
$
162

 
$
15,875

 
$
20,430

Amortization of mortgage servicing rights
 
38,351

 
209

 
—

 
38,560

Amortization of debt discount
 
—

 
—

 
797

 
797

Amortization of debt issuance costs
 
—

 
—

 
1,979

 
1,979


(1)
Expenses in the Corporate Items and Other segment for the nine months ended September 30, 2018 includes $7.5 million of severance expense attributable to headcount reductions in connection with our strategic initiatives to exit the ACS business and the forward lending correspondent and wholesale channels, as well as our overall efforts to reduce costs.
Depreciation and Amortization [Member]  
Segment Reporting Information [Line Items]  
Schedule of Segment Reporting Information
Depreciation and Amortization Expense
 
Servicing
 
Lending
 
Corporate Items and Other
 
Business Segments Consolidated
Three months ended September 30, 2018
Depreciation expense
 
$
1,035

 
$
23

 
$
4,500

 
$
5,558

Amortization of debt discount
 
—

 
—

 
235

 
235

Amortization of debt issuance costs
 
—

 
—

 
599

 
599

 
 
 
 
 
 
 
 
 
Three months ended September 30, 2017
Depreciation expense
 
$
1,525

 
$
57

 
$
5,408

 
$
6,990

Amortization of mortgage servicing rights
 
13,081

 
67

 
—

 
13,148

Amortization of debt discount
 
—

 
—

 
258

 
258

Amortization of debt issuance costs
 
—

 
—

 
644

 
644

 
 
 
 
 
 
 
 
 
Nine months ended September 30, 2018
Depreciation expense
 
$
3,647

 
$
77

 
$
14,475

 
$
18,199

Amortization of debt discount
 
—

 
—

 
941

 
941

Amortization of debt issuance costs
 
—

 
—

 
2,261

 
2,261

 
 
 
 
 
 
 
 
 
Nine months ended September 30, 2017
Depreciation expense
 
$
4,393

 
$
162

 
$
15,875

 
$
20,430

Amortization of mortgage servicing rights
 
38,351

 
209

 
—

 
38,560

Amortization of debt discount
 
—

 
—

 
797

 
797

Amortization of debt issuance costs
 
—

 
—

 
1,979

 
1,979