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Organization, Business Environment, Basis of Presentation and Significant Accounting Policies - Narrative (Details)
$ in Thousands
12 Months Ended
Dec. 31, 2018
USD ($)
Employees
Dec. 31, 2017
USD ($)
Dec. 31, 2016
USD ($)
Jan. 01, 2018
USD ($)
Description of Business and Basis of Presentation [Line Items]        
Total number of employees | Employees 7,200      
Percentage of foreign based employees engaged in supporting loan servicing operations 80.00%      
Current maturities of borrowings in next 12 months $ 900,000      
Debt instrument term 364 days      
Cumulative effect of fair value election $ 82,043      
Threshold period past due for financing receivables to be delinquent 89 days      
Gross recognition of right-of-use assets and lease liabilities $ 60,000      
Cumulative-effect of reduction to retained earnings       $ 5,600
Decrease in net cash provided by operating activities   $ (2,900) $ (53,400)  
India [Member]        
Description of Business and Basis of Presentation [Line Items]        
Total number of employees | Employees 4,100      
Philippines [Member]        
Description of Business and Basis of Presentation [Line Items]        
Total number of employees | Employees 500      
Maximum [Member]        
Description of Business and Basis of Presentation [Line Items]        
Maximum percentage till, the company exercise significant influence, but not control over subsidiaries or VIEs 50.00%      
Retained Earnings (Accumulated Deficit) [Member]        
Description of Business and Basis of Presentation [Line Items]        
Cumulative effect of fair value election $ 82,043