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Organization, Business Environment and Basis of Presentation - Narrative (Details)
$ in Thousands
 3 Months Ended 6 Months Ended
Mar. 18, 2019
USD ($)
Jun. 30, 2019
USD ($)
Employee
Jun. 30, 2018
USD ($)
Jun. 30, 2019
USD ($)
Employee
Jun. 30, 2018
USD ($)
Jul. 01, 2019
USD ($)
Oct. 04, 2018
USD ($)
Description of Business and Basis of Presentation [Line Items]              
Total number of employees | Employee   6,200   6,200      
Percentage of foreign based employees engaged in supporting loan servicing operations       80.00%      
Unpaid principal balance on servicing assets acquired   $ 10,800,000   $ 10,800,000     $ 42,300,000
Proceeds from additional borrowings on SSTL $ 120,000            
Current maturities of borrowings in next 12 months   827,700   $ 827,700      
Debt instrument, term       364 days      
Gain on sale of mortgage servicing rights, net     $ 100 $ 869 $ 1,036    
Amortization of debt issuance costs   751 1,005 1,451 1,662    
Repayment of SSTL borrowings       $ (12,716) (58,375)    
Estimated incremental borrowing rate       7.50%      
Restricted cash   41,120 $ 3,412 $ 41,120 $ 3,412    
Accelerated amortization       2,800      
Leased Facility [Member]              
Description of Business and Basis of Presentation [Line Items]              
Restricted cash   $ 23,200   $ 23,200      
INDIA              
Description of Business and Basis of Presentation [Line Items]              
Total number of employees | Employee   3,700   3,700      
PHILIPPINES              
Description of Business and Basis of Presentation [Line Items]              
Total number of employees | Employee   500   500      
Subsequent Event [Member]              
Description of Business and Basis of Presentation [Line Items]              
Proceeds from issuance of secured debt           $ 300,000