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v3.20.2

Business Segment Reporting - Schedule of Segment Reporting Information (Details) - USD ($) $ in Thousands | 3 Months Ended | 6 Months Ended |
--- | --- | --- | ---
Jun. 30, 2020 | Jun. 30, 2019 | Jun. 30, 2020 | Jun. 30, 2019 | Dec. 31, 2019
Results of Operations |  |  |  |  |
Revenue | $ 227,024 | $ 274,338 | $ 480,866 | $ 578,226 |
MSR valuation adjustments, net | (23,434) | (147,268) | (197,554) | (256,266) |
Operating expenses | 144,809 | 184,226 | 282,023 | 355,333 |
Other (expense) income: |  |  |  |  |
Interest income | 3,566 | 3,837 | 8,961 | 8,395 |
Interest expense | (26,760) | (28,641) | (56,742) | (55,130) |
Pledged MSR liability expense | (41,686) | (2,930) | (48,280) | (46,886) |
Other | (57) | 557 | 1,271 | 1,577 |
Total other expense, net | (64,937) | (27,177) | (94,790) | (92,044) |
Loss before income taxes | (6,156) | (84,333) | (93,501) | (125,417) |
Total Assets |  |  |  |  |
Balance | 10,310,438 | 9,627,793 | 10,310,438 | 9,627,793 | $ 10,406,199
Corporate Items and Other |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Severance expense | 1,300 | 800 | 1,500 | 19,200 |
Operating Segments |  |  |  |  |
Results of Operations |  |  |  |  |
MSR valuation adjustments, net |  |  | (197,554) | (256,266) |
Operating Segments | Servicing |  |  |  |  |
Results of Operations |  |  |  |  |
Revenue | 180,436 | 242,510 | 393,991 | 501,784 |
MSR valuation adjustments, net | (36,604) | (147,199) | (211,040) | (256,113) |
Operating expenses | 82,740 | 142,888 | 163,213 | 299,871 |
Other (expense) income: |  |  |  |  |
Interest income | 1,438 | 1,872 | 3,324 | 4,165 |
Interest expense | (12,890) | (11,261) | (26,557) | (22,003) |
Pledged MSR liability expense | (41,714) | (2,930) | (48,337) | (46,886) |
Other | 2,459 | 890 | 6,121 | 2,416 |
Total other expense, net | (50,707) | (11,429) | (65,449) | (62,308) |
Loss before income taxes | 10,385 | (59,006) | (45,711) | (116,508) |
Total Assets |  |  |  |  |
Balance | 2,835,486 | 3,195,218 | 2,835,486 | 3,195,218 | 3,378,515
Operating Segments | Originations |  |  |  |  |
Results of Operations |  |  |  |  |
Revenue | 45,545 | 28,794 | 83,192 | 69,885 |
MSR valuation adjustments, net | 13,170 | (69) | 13,486 | (153) |
Operating expenses | 28,750 | 20,957 | 55,708 | 42,204 |
Other (expense) income: |  |  |  |  |
Interest income | 1,874 | 1,546 | 4,140 | 3,095 |
Interest expense | (2,399) | (1,399) | (5,260) | (3,067) |
Pledged MSR liability expense | 0 | 0 | 0 | 0 |
Other | (1) | 444 | (30) | 663 |
Total other expense, net | (526) | 591 | (1,150) | 691 |
Loss before income taxes | 29,439 | 8,359 | 39,820 | 28,219 |
Total Assets |  |  |  |  |
Balance | 6,965,683 | 5,978,325 | 6,965,683 | 5,978,325 | 6,459,367
Operating Segments | Corporate Items and Other |  |  |  |  |
Results of Operations |  |  |  |  |
Revenue | 1,043 | 3,034 | 3,683 | 6,557 |
MSR valuation adjustments, net | 0 | 0 | 0 | 0 |
Operating expenses | 33,319 | 20,381 | 63,102 | 13,258 |
Other (expense) income: |  |  |  |  |
Interest income | 254 | 419 | 1,497 | 1,135 |
Interest expense | (11,471) | (15,981) | (24,925) | (30,060) |
Pledged MSR liability expense | 28 | 0 | 57 | 0 |
Other | (2,515) | (777) | (4,820) | (1,502) |
Total other expense, net | (13,704) | (16,339) | (28,191) | (30,427) |
Loss before income taxes | (45,980) | (33,686) | (87,610) | (37,128) |
Total Assets |  |  |  |  |
Balance | $ 509,269 | $ 454,250 | $ 509,269 | $ 454,250 | $ 568,317

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