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Organization and Basis of Presentation - Narrative (Details) $ in Thousands | 3 Months Ended | 6 Months Ended |  |  |  |  |
--- | --- | --- | --- | --- | --- | --- | ---
Jun. 30, 2020 USD ($) Employee | Jun. 30, 2019 USD ($) | Jun. 30, 2020 USD ($) Employee | Jun. 30, 2019 USD ($) | Mar. 31, 2020 USD ($) | Jan. 01, 2020 USD ($) | Dec. 31, 2019 USD ($) | Mar. 31, 2019 USD ($) | Dec. 31, 2018 USD ($)
Description of Business and Basis of Presentation [Line Items] |  |  |  |  |  |  |  |  |
Total number of employees | Employee | 5,500 |  | 5,500 |  |  |  |  |  |
Amortization of debt issuance costs | $ 1,805 | $ 751 | $ 3,538 | $ 1,451 |  |  |  |  |
Cumulative effect of new accounting pronouncement | $ 432,769 | $ 422,894 | $ 432,769 | 422,894 | $ 429,857 |  | $ 412,011 | $ 511,594 | $ 554,705
INDIA |  |  |  |  |  |  |  |  |
Description of Business and Basis of Presentation [Line Items] |  |  |  |  |  |  |  |  |
Total number of employees | Employee | 3,500 |  | 3,500 |  |  |  |  |  |
PHILIPPINES |  |  |  |  |  |  |  |  |
Description of Business and Basis of Presentation [Line Items] |  |  |  |  |  |  |  |  |
Total number of employees | Employee | 500 |  | 500 |  |  |  |  |  |
Minimum |  |  |  |  |  |  |  |  |
Description of Business and Basis of Presentation [Line Items] |  |  |  |  |  |  |  |  |
Percentage of foreign based employees engaged in supporting loan servicing operations |  |  | 76.00% |  |  |  |  |  |
Restatement Adjustment |  |  |  |  |  |  |  |  |
Description of Business and Basis of Presentation [Line Items] |  |  |  |  |  |  |  |  |
Amortization of debt issuance costs |  |  |  | 1,500 |  |  |  |  |
Gain on loans held for sale, net |  |  |  | 2,600 |  |  |  |  |
Proceeds from sale of real estate |  |  |  | $ 3,200 |  |  |  |  |
Cumulative Effect, Period of Adoption, Adjustment | Accounting Standards Update 2019-04 |  |  |  |  |  |  |  |  |
Description of Business and Basis of Presentation [Line Items] |  |  |  |  |  |  |  |  |
Cumulative effect of new accounting pronouncement |  |  |  |  |  | $ 47,000 |  |  |

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