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Organization and Basis of Presentation - Narrative (Details)
$ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2020
USD ($)
Employee
Jun. 30, 2019
USD ($)
Jun. 30, 2020
USD ($)
Employee
Jun. 30, 2019
USD ($)
Mar. 31, 2020
USD ($)
Jan. 01, 2020
USD ($)
Dec. 31, 2019
USD ($)
Mar. 31, 2019
USD ($)
Dec. 31, 2018
USD ($)
Description of Business and Basis of Presentation [Line Items]                  
Total number of employees | Employee 5,500   5,500            
Amortization of debt issuance costs $ 1,805 $ 751 $ 3,538 $ 1,451          
Cumulative effect of new accounting pronouncement $ 432,769 $ 422,894 $ 432,769 422,894 $ 429,857   $ 412,011 $ 511,594 $ 554,705
INDIA                  
Description of Business and Basis of Presentation [Line Items]                  
Total number of employees | Employee 3,500   3,500            
PHILIPPINES                  
Description of Business and Basis of Presentation [Line Items]                  
Total number of employees | Employee 500   500            
Minimum                  
Description of Business and Basis of Presentation [Line Items]                  
Percentage of foreign based employees engaged in supporting loan servicing operations     76.00%            
Restatement Adjustment                  
Description of Business and Basis of Presentation [Line Items]                  
Amortization of debt issuance costs       1,500          
Gain on loans held for sale, net       2,600          
Proceeds from sale of real estate       $ 3,200          
Cumulative Effect, Period of Adoption, Adjustment | Accounting Standards Update 2019-04                  
Description of Business and Basis of Presentation [Line Items]                  
Cumulative effect of new accounting pronouncement           $ 47,000