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UNAUDITED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2020 | Sep. 30, 2019 | Sep. 30, 2020 | Sep. 30, 2019
Revenue |  |  |  |
Servicing and subservicing fees | $ 181,722 | $ 248,517 | $ 568,445 | $ 745,093
Reverse mortgage revenue, net | 14,499 | 20,260 | 51,055 | 72,876
Gain on loans held for sale, net | 45,886 | 9,012 | 92,764 | 26,312
Other revenue, net | 6,928 | 5,726 | 17,637 | 17,460
Total revenue | 249,035 | 283,515 | 729,901 | 861,741
MSR valuation adjustments, net | (33,814) | 134,561 | (231,368) | (121,705)
Operating expenses |  |  |  |
Compensation and benefits | 69,648 | 73,414 | 195,393 | 250,393
Servicing and origination | 22,930 | 36,619 | 60,547 | 86,827
Professional services | 28,361 | 36,628 | 77,816 | 77,205
Technology and communications | 15,850 | 16,644 | 47,154 | 61,080
Occupancy and equipment | 9,572 | 17,262 | 37,677 | 52,550
Other expenses | 3,161 | (1,282) | 12,958 | 6,563
Total operating expenses | 149,522 | 179,285 | 431,545 | 534,618
Other income (expense) |  |  |  |
Interest income | 3,801 | 4,129 | 12,762 | 12,524
Interest expense | (26,815) | (29,506) | (83,557) | (84,636)
Pledged MSR liability expense | (57,404) | (256,416) | (105,684) | (303,302)
Gain on repurchase of senior notes | 0 | 5,099 | 0 | 5,099
Other, net | 3,345 | (414) | 4,616 | 1,163
Total other expense, net | (77,073) | (277,108) | (171,863) | (369,152)
Loss before income taxes | (11,374) | (38,317) | (104,875) | (163,734)
Income tax (benefit) expense | (1,954) | 4,450 | (71,920) | 13,264
Net loss | $ (9,420) | $ (42,767) | $ (32,955) | $ (176,998)
Loss per share |  |  |  |
Basic (in USD per share) | $ (1.09) | $ (4.77) | $ (3.76) | $ (19.76)
Diluted (in USD per share) | $ (1.09) | $ (4.77) | $ (3.76) | $ (19.76)
Weighted average common shares outstanding |  |  |  |
Basic (in shares) | 8,669,550 | 8,973,053 | 8,770,102 | 8,955,288
Diluted (in shares) | 8,669,550 | 8,973,053 | 8,770,102 | 8,955,288

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