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v3.20.2

Business Segment Reporting - Schedule of Segment Reporting Information (Details) - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended |
--- | --- | --- | ---
Sep. 30, 2020 | Sep. 30, 2019 | Sep. 30, 2020 | Sep. 30, 2019 | Dec. 31, 2019
Results of Operations |  |  |  |  |
Revenues | $ 249,035 | $ 283,515 | $ 729,901 | $ 861,741 |
MSR valuation adjustments, net | (33,814) | 134,561 | (231,368) | (121,705) |
Operating expenses | 149,522 | 179,285 | 431,545 | 534,618 |
Other (expense) income: |  |  |  |  |
Interest income | 3,801 | 4,129 | 12,762 | 12,524 |
Interest expense | (26,815) | (29,506) | (83,557) | (84,636) |
Pledged MSR liability expense | (57,404) | (256,416) | (105,684) | (303,302) |
Gain on repurchase of senior notes | 0 | 5,099 | 0 | 5,099 |
Other | 3,345 | (414) | 4,616 | 1,163 |
Total other expense, net | (77,073) | (277,108) | (171,863) | (369,152) |
Income (loss) before income taxes | (11,374) | (38,317) | (104,875) | (163,734) |
Total Assets |  |  |  |  |
Balance | 10,423,851 | 9,956,653 | 10,423,851 | 9,956,653 | $ 10,406,199
Operating Segments | Servicing |  |  |  |  |
Results of Operations |  |  |  |  |
Revenues | 185,892 | 250,224 | 579,883 | 752,010 |
MSR valuation adjustments, net | (38,356) | 134,617 | (249,396) | (121,497) |
Operating expenses | 79,522 | 135,507 | 242,735 | 435,377 |
Other (expense) income: |  |  |  |  |
Interest income | 872 | 2,105 | 4,196 | 6,270 |
Interest expense | (21,421) | (26,087) | (67,923) | (77,328) |
Pledged MSR liability expense | (57,434) | (256,499) | (105,771) | (303,385) |
Gain on repurchase of senior notes |  | 0 |  | 0 |
Other | 2,211 | 3,917 | 8,332 | 6,332 |
Total other expense, net | (75,772) | (276,564) | (161,166) | (368,111) |
Income (loss) before income taxes | (7,758) | (27,230) | (73,414) | (172,975) |
Total Assets |  |  |  |  |
Balance | 2,694,561 | 3,227,245 | 2,694,561 | 3,227,245 | 3,378,515
Operating Segments | Originations |  |  |  |  |
Results of Operations |  |  |  |  |
Revenues | 53,755 | 29,502 | 136,947 | 99,386 |
MSR valuation adjustments, net | 12,375 | (56) | 25,861 | (208) |
Operating expenses | 35,421 | 20,609 | 91,129 | 62,813 |
Other (expense) income: |  |  |  |  |
Interest income | 2,717 | 1,688 | 6,857 | 4,783 |
Interest expense | (3,163) | (2,133) | (8,423) | (5,200) |
Pledged MSR liability expense | 0 | 0 | 0 | 0 |
Gain on repurchase of senior notes |  | 0 |  | 0 |
Other | 197 | 498 | 167 | 1,161 |
Total other expense, net | (249) | 53 | (1,399) | 744 |
Income (loss) before income taxes | 30,460 | 8,890 | 70,280 | 37,109 |
Total Assets |  |  |  |  |
Balance | 7,259,257 | 6,225,394 | 7,259,257 | 6,225,394 | 6,459,367
Operating Segments | Corporate Items and Other |  |  |  |  |
Results of Operations |  |  |  |  |
Revenues | 9,388 | 3,789 | 13,071 | 10,345 |
MSR valuation adjustments, net | (7,833) | 0 | (7,833) | 0 |
Operating expenses | 34,579 | 23,169 | 97,681 | 36,428 |
Other (expense) income: |  |  |  |  |
Interest income | 212 | 336 | 1,709 | 1,471 |
Interest expense | (2,231) | (1,286) | (7,211) | (2,108) |
Pledged MSR liability expense | 30 | 83 | 87 | 83 |
Gain on repurchase of senior notes |  |  |  | 5,099 |
Other | 937 | (4,829) | (3,883) | (6,330) |
Total other expense, net | (1,052) | (597) | (9,298) | (1,785) |
Income (loss) before income taxes | (34,076) | (19,977) | (101,741) | (27,868) |
Total Assets |  |  |  |  |
Balance | $ 470,033 | $ 504,014 | $ 470,033 | $ 504,014 | $ 568,317

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