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Business Segment Reporting - Schedule of Segment Reporting Information (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2020
Sep. 30, 2019
Sep. 30, 2020
Sep. 30, 2019
Dec. 31, 2019
Results of Operations          
Revenues $ 249,035 $ 283,515 $ 729,901 $ 861,741  
MSR valuation adjustments, net (33,814) 134,561 (231,368) (121,705)  
Operating expenses 149,522 179,285 431,545 534,618  
Other (expense) income:          
Interest income 3,801 4,129 12,762 12,524  
Interest expense (26,815) (29,506) (83,557) (84,636)  
Pledged MSR liability expense (57,404) (256,416) (105,684) (303,302)  
Gain on repurchase of senior notes 0 5,099 0 5,099  
Other 3,345 (414) 4,616 1,163  
Total other expense, net (77,073) (277,108) (171,863) (369,152)  
Income (loss) before income taxes (11,374) (38,317) (104,875) (163,734)  
Total Assets          
Balance 10,423,851 9,956,653 10,423,851 9,956,653 $ 10,406,199
Operating Segments | Servicing          
Results of Operations          
Revenues 185,892 250,224 579,883 752,010  
MSR valuation adjustments, net (38,356) 134,617 (249,396) (121,497)  
Operating expenses 79,522 135,507 242,735 435,377  
Other (expense) income:          
Interest income 872 2,105 4,196 6,270  
Interest expense (21,421) (26,087) (67,923) (77,328)  
Pledged MSR liability expense (57,434) (256,499) (105,771) (303,385)  
Gain on repurchase of senior notes   0   0  
Other 2,211 3,917 8,332 6,332  
Total other expense, net (75,772) (276,564) (161,166) (368,111)  
Income (loss) before income taxes (7,758) (27,230) (73,414) (172,975)  
Total Assets          
Balance 2,694,561 3,227,245 2,694,561 3,227,245 3,378,515
Operating Segments | Originations          
Results of Operations          
Revenues 53,755 29,502 136,947 99,386  
MSR valuation adjustments, net 12,375 (56) 25,861 (208)  
Operating expenses 35,421 20,609 91,129 62,813  
Other (expense) income:          
Interest income 2,717 1,688 6,857 4,783  
Interest expense (3,163) (2,133) (8,423) (5,200)  
Pledged MSR liability expense 0 0 0 0  
Gain on repurchase of senior notes   0   0  
Other 197 498 167 1,161  
Total other expense, net (249) 53 (1,399) 744  
Income (loss) before income taxes 30,460 8,890 70,280 37,109  
Total Assets          
Balance 7,259,257 6,225,394 7,259,257 6,225,394 6,459,367
Operating Segments | Corporate Items and Other          
Results of Operations          
Revenues 9,388 3,789 13,071 10,345  
MSR valuation adjustments, net (7,833) 0 (7,833) 0  
Operating expenses 34,579 23,169 97,681 36,428  
Other (expense) income:          
Interest income 212 336 1,709 1,471  
Interest expense (2,231) (1,286) (7,211) (2,108)  
Pledged MSR liability expense 30 83 87 83  
Gain on repurchase of senior notes       5,099  
Other 937 (4,829) (3,883) (6,330)  
Total other expense, net (1,052) (597) (9,298) (1,785)  
Income (loss) before income taxes (34,076) (19,977) (101,741) (27,868)  
Total Assets          
Balance $ 470,033 $ 504,014 $ 470,033 $ 504,014 $ 568,317