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UNAUDITED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2020
Sep. 30, 2019
Sep. 30, 2020
Sep. 30, 2019
Revenue        
Servicing and subservicing fees $ 181,722 $ 248,517 $ 568,445 $ 745,093
Reverse mortgage revenue, net 14,499 20,260 51,055 72,876
Gain on loans held for sale, net 45,886 9,012 92,764 26,312
Other revenue, net 6,928 5,726 17,637 17,460
Total revenue 249,035 283,515 729,901 861,741
MSR valuation adjustments, net (33,814) 134,561 (231,368) (121,705)
Operating expenses        
Compensation and benefits 69,648 73,414 195,393 250,393
Servicing and origination 22,930 36,619 60,547 86,827
Professional services 28,361 36,628 77,816 77,205
Technology and communications 15,850 16,644 47,154 61,080
Occupancy and equipment 9,572 17,262 37,677 52,550
Other expenses 3,161 (1,282) 12,958 6,563
Total operating expenses 149,522 179,285 431,545 534,618
Other income (expense)        
Interest income 3,801 4,129 12,762 12,524
Interest expense (26,815) (29,506) (83,557) (84,636)
Pledged MSR liability expense (57,404) (256,416) (105,684) (303,302)
Gain on repurchase of senior notes 0 5,099 0 5,099
Other, net 3,345 (414) 4,616 1,163
Total other expense, net (77,073) (277,108) (171,863) (369,152)
Loss before income taxes (11,374) (38,317) (104,875) (163,734)
Income tax (benefit) expense (1,954) 4,450 (71,920) 13,264
Net loss $ (9,420) $ (42,767) $ (32,955) $ (176,998)
Loss per share        
Basic (in USD per share) $ (1.09) $ (4.77) $ (3.76) $ (19.76)
Diluted (in USD per share) $ (1.09) $ (4.77) $ (3.76) $ (19.76)
Weighted average common shares outstanding        
Basic (in shares) 8,669,550 8,973,053 8,770,102 8,955,288
Diluted (in shares) 8,669,550 8,973,053 8,770,102 8,955,288