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Business Segment Reporting (Tables)
9 Months Ended
Sep. 30, 2020
Segment Reporting [Abstract]  
Schedule of Segment Reporting Information
Financial information for our segments is as follows:
Three Months Ended September 30, 2020
Results of Operations ServicingOriginationsCorporate Items and OtherBusiness Segments Consolidated
Revenue (1)$185,892 $53,755 $9,388 $249,035 
MSR valuation adjustments, net (1)(38,356)12,375 (7,833)(33,814)
Operating expenses (2) 79,522 35,421 34,579 149,522 
Other (expense) income:
Interest income872 2,717 212 3,801 
Interest expense (21,421)(3,163)(2,231)(26,815)
Pledged MSR liability expense(57,434)— 30 (57,404)
Other 2,211 197 937 3,345 
Other expense, net(75,772)(249)(1,052)(77,073)
Income (loss) before income taxes
$(7,758)$30,460 $(34,076)$(11,374)
Three Months Ended September 30, 2019
Results of Operations ServicingOriginationsCorporate Items and OtherBusiness Segments Consolidated
Revenue $250,224 $29,502 $3,789 $283,515 
MSR valuation adjustments, net134,617 (56)— 134,561 
Operating expenses (2)135,507 20,609 23,169 179,285 
Other (expense) income:
Interest income2,105 1,688 336 4,129 
Interest expense (26,087)(2,133)(1,286)(29,506)
Pledged MSR liability expense(256,499)— 83 (256,416)
Gain on repurchase of senior secured notes— — 5,099 5,099 
Other 3,917 498 (4,829)(414)
Other (expense) income, net(276,564)53 (597)(277,108)
Income (loss) before income taxes
$(27,230)$8,890 $(19,977)$(38,317)
Nine Months Ended September 30, 2020
Results of Operations ServicingOriginationsCorporate Items and OtherBusiness Segments Consolidated
Revenue (1)$579,883 $136,947 $13,071 $729,901 
MSR valuation adjustments, net (1)(249,396)25,861 (7,833)(231,368)
Operating expenses (2) 242,735 91,129 97,681 431,545 
Other (expense) income:
Interest income4,196 6,857 1,709 12,762 
Interest expense (67,923)(8,423)(7,211)(83,557)
Pledged MSR liability expense(105,771)— 87 (105,684)
Other 8,332 167 (3,883)4,616 
Other expense, net
(161,166)(1,399)(9,298)(171,863)
Income (loss) before income taxes$(73,414)$70,280 $(101,741)$(104,875)
Nine Months Ended September 30, 2019
Results of Operations ServicingOriginationsCorporate Items and OtherBusiness Segments Consolidated
Revenue$752,010 $99,386 $10,345 $861,741 
MSR valuation adjustments, net(121,497)(208)— (121,705)
Operating expenses (2) (3)435,377 62,813 36,428 534,618 
Other (expense) income:
Interest income6,270 4,783 1,471 12,524 
Interest expense (77,328)(5,200)(2,108)(84,636)
Pledged MSR liability expense(303,385)— 83 (303,302)
Gain on repurchase of senior secured notes— — 5,099 5,099 
Other6,332 1,161 (6,330)1,163 
Other (expense) income, net(368,111)744 (1,785)(369,152)
Income (loss) before income taxes$(172,975)$37,109 $(27,868)$(163,734)
(1)Revenue in the Corporate Items and Other segment for the three and nine months ended September 30, 2020 includes an inter-segment derivatives elimination of $7.8 million with a corresponding offset in MSR valuation adjustments, net.
(2)Compensation and benefits expense in the Corporate Items and Other segment for the three and nine months ended September 30, 2020 and 2019 includes $1.0 million and $2.6 million, and $(0.1) million and $19.1 million, respectively, of severance expense attributable to PHH integration-related headcount reductions of primarily U.S.-based employees in 2019, as well as our overall efforts to reduce costs.
(3)Included in the Corporate Items and Other segment for the nine months ended September 30, 2019, we recorded in Professional services expense a recovery from a service provider of $30.7 million during the first quarter of 2019 of amounts previously recognized as expense.
Total AssetsServicingOriginationsCorporate Items and OtherBusiness Segments Consolidated
September 30, 2020$2,694,561 $7,259,257 $470,033 $10,423,851 
December 31, 2019$3,378,515 $6,459,367 $568,317 $10,406,199 
September 30, 2019$3,227,245 $6,225,394 $504,014 $9,956,653 
Depreciation and Amortization ExpenseServicingOriginationsCorporate Items and OtherBusiness Segments Consolidated
Three months ended September 30, 2020
Depreciation expense$219 $31 $4,055 $4,305 
Amortization of debt issuance costs and discount115 — 1,039 1,154 
Three months ended September 30, 2019
Depreciation expense$105 $(32)$6,386 $6,459 
Amortization of debt issuance costs and discount— — 1,146 1,146 
Nine Months Ended September 30, 2020
Depreciation expense$652 $102 $14,644 $15,398 
Amortization of debt issuance costs and discount343 — 4,992 5,335 
Nine months ended September 30, 2019
Depreciation expense$1,674 $49 $24,297 $26,020 
Amortization of debt issuance costs and discount— — 3,299 3,299