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Organization and Basis of Presentation - Narrative (Details) $ in Thousands		9 Months Ended
	Aug. 13, 2020	Sep. 30, 2020 USD ($) Employee	Jun. 30, 2020 USD ($)	Jan. 01, 2020 USD ($)	Dec. 31, 2019 USD ($)	Sep. 30, 2019 USD ($)	Jun. 30, 2019 USD ($)	Dec. 31, 2018 USD ($)
Description of Business and Basis of Presentation [Line Items]
Total number of employees		5,200
Reverse stock split ratio	0.07
Cumulative effect of new accounting pronouncement | $		$ 424,467	$ 432,769		$ 412,011	$ 381,185	$ 422,894	$ 554,705
INDIA
Description of Business and Basis of Presentation [Line Items]
Total number of employees		3,300
PHILIPPINES
Description of Business and Basis of Presentation [Line Items]
Total number of employees		400
Minimum
Description of Business and Basis of Presentation [Line Items]
Percentage of foreign based employees engaged in supporting loan servicing operations		74.00%
Cumulative Effect, Period of Adoption, Adjustment | Accounting Standards Update 2019-04
Description of Business and Basis of Presentation [Line Items]
Cumulative effect of new accounting pronouncement | $				$ 47,000

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