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Income Taxes - Narrative (Details) - USD ($) $ in Thousands | 1 Months Ended | 3 Months Ended | 12 Months Ended
--- | --- | --- | ---
Jan. 31, 2021 | Dec. 31, 2020 | Sep. 30, 2020 | Jun. 30, 2020 | Mar. 31, 2020 | Dec. 31, 2019 | Sep. 30, 2019 | Jun. 30, 2019 | Mar. 31, 2019 | Dec. 31, 2020 | Dec. 31, 2019 | Dec. 31, 2018
Tax Credit Carryforward [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Income tax expense (benefit) |  | $ 6,414 | $ (1,954) | $ (8,110) | $ (61,856) | $ 2,370 | $ 4,450 | $ 5,404 | $ 3,410 | $ (65,506) | $ 15,634 | $ 529
Proceeds from Income Tax Refunds |  |  |  |  |  |  |  |  |  | 51,400 |  |
Income taxes receivable |  | 57,503 |  |  |  | 37,888 |  |  |  | 57,503 | 37,888 |
Deferred tax assets (liabilities), gross |  | 187,192 |  |  |  | 202,610 |  |  |  | 187,192 | 202,610 |
Valuation allowance |  | 183,649 |  |  |  | 200,441 |  |  |  | 183,649 | 200,441 |
Net operating loss carryforwards and credits - state and local |  | 67,293 |  |  |  | 70,254 |  |  |  | 67,293 | 70,254 |
Total interest and penalties |  |  |  |  |  |  |  |  |  | (1,600) | (2,700) | $ (2,900)
Accruals for interest and penalties |  | 3,400 |  |  |  | 6,600 |  |  |  | 3,400 | 6,600 |
Liability for selected tax items |  | 20,600 |  |  |  | 10,600 |  |  |  | $ 20,600 | 10,600 |
Range of period where there is possible change in unrecognized tax benefits |  |  |  |  |  |  |  |  |  | 12 months |  |
Reasonably possible decrease of unrecognized tax benefits |  | 11,600 |  |  |  |  |  |  |  | $ 11,600 |  |
U.S. |  |  |  |  |  |  |  |  |  |  |  |
Tax Credit Carryforward [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Income tax expense (benefit) |  |  |  |  |  |  |  |  |  | 62,600 |  |
Deferred tax assets (liabilities), gross |  | 182,700 |  |  |  |  |  |  |  | 182,700 |  |
Valuation allowance |  | 182,700 |  |  |  | 199,500 |  |  |  | 182,700 | 199,500 |
U.S. NOL carryforwards |  | 190,500 |  |  |  |  |  |  |  | 190,500 |  |
Net operating loss carryforwards and credits - state and local |  | 67,300 |  |  |  |  |  |  |  | 67,300 |  |
USVI |  |  |  |  |  |  |  |  |  |  |  |
Tax Credit Carryforward [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Income tax expense (benefit) |  |  |  |  |  |  |  |  |  | 1,400 |  |
Income taxes receivable |  | 12,900 |  |  |  |  |  |  |  | 12,900 |  |
Valuation allowance |  | 400 |  |  |  | $ 400 |  |  |  | 400 | 400 |
Expected carry back of net operating loss |  | 334,500 |  |  |  |  |  |  |  | 334,500 |  |
US and USVI |  |  |  |  |  |  |  |  |  |  |  |
Tax Credit Carryforward [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Income tax expense (benefit) |  |  |  |  |  |  |  |  |  | 64,000 |  |
India and Philippines Subsidiary |  |  |  |  |  |  |  |  |  |  |  |
Tax Credit Carryforward [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Deferred tax liability |  | 300 |  |  |  |  |  |  |  | 300 |  |
Annual Limitations on Utilization of Tax Attributes |  |  |  |  |  |  |  |  |  |  |  |
Tax Credit Carryforward [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Decrease in deferred tax asset |  |  |  |  |  |  |  |  |  |  | 160,900 |
Foreign Tax Credit |  |  |  |  |  |  |  |  |  |  |  |
Tax Credit Carryforward [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Decrease in deferred tax asset |  |  |  |  |  |  |  |  |  |  | 29,500 |
SEC Schedule, 12-09, Valuation Allowance, Tax Credit Carryforward |  |  |  |  |  |  |  |  |  |  |  |
Tax Credit Carryforward [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Income taxes receivable |  | 24,000 |  |  |  |  |  |  |  | 24,000 |  |
Decrease in deferred tax asset |  |  |  |  |  |  |  |  |  |  | $ 55,700 |
SEC Schedule, 12-09, Valuation Allowance, Operating Loss Carryforward | Subsequent Event |  |  |  |  |  |  |  |  |  |  |  |
Tax Credit Carryforward [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Proceeds from Income Tax Refunds | $ 24,000 |  |  |  |  |  |  |  |  |  |  |
SEC Schedule, 12-09, Valuation Allowance, Operating Loss Carryforward | U.S. |  |  |  |  |  |  |  |  |  |  |  |
Tax Credit Carryforward [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Valuation allowance on deferred tax assets |  | 40,000 |  |  |  |  |  |  |  | 40,000 |  |
Capital Loss Carryforward | U.S. |  |  |  |  |  |  |  |  |  |  |  |
Tax Credit Carryforward [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Capital loss carryforwards |  | $ 7,900 |  |  |  |  |  |  |  | $ 7,900 |  |

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