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Organization, Basis of Presentation and Significant Accounting Policies - Narrative (Details) $ in Thousands |  | 12 Months Ended
--- | --- | ---
Aug. 13, 2020 | Dec. 31, 2020 USD ($) Employees | Dec. 31, 2018 USD ($)
Description of Business and Basis of Presentation [Line Items] |  |  |
Total number of employees | Employees |  | 5,000 |
Percentage of foreign based employees engaged in supporting loan servicing operations |  | 70.00% |
Reverse stock split ratio | 0.07 |  |
Threshold period past due for financing receivables to be delinquent |  | 89 days |
Accounting Standards Update 2016-13 |  |  |
Description of Business and Basis of Presentation [Line Items] |  |  |
Cumulative-effect adjustments |  | $ 47,038 |
Cumulative Effect Of Fair Value Election - MSRs, net of Income Taxes |  |  |
Description of Business and Basis of Presentation [Line Items] |  |  |
Cumulative-effect adjustments |  |  | $ 82,043
India |  |  |
Description of Business and Basis of Presentation [Line Items] |  |  |
Total number of employees | Employees |  | 3,100 |
Philippines |  |  |
Description of Business and Basis of Presentation [Line Items] |  |  |
Total number of employees | Employees |  | 400 |
Maximum |  |  |
Description of Business and Basis of Presentation [Line Items] |  |  |
Maximum percentage till, the company exercise significant influence, but not control over subsidiaries or VIEs |  | 50.00% |
Retained Earnings (Accumulated Deficit) | Accounting Standards Update 2016-13 |  |  |
Description of Business and Basis of Presentation [Line Items] |  |  |
Cumulative-effect adjustments |  | $ 47,038 |
Retained Earnings (Accumulated Deficit) | Cumulative Effect Of Fair Value Election - MSRs, net of Income Taxes |  |  |
Description of Business and Basis of Presentation [Line Items] |  |  |
Cumulative-effect adjustments |  |  | $ 82,043

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