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Business Segment Reporting - Narrative (Details) - USD ($) $ in Thousands | 3 Months Ended | 12 Months Ended
--- | --- | ---
Dec. 31, 2020 | Sep. 30, 2020 | Jun. 30, 2020 | Mar. 31, 2020 | Dec. 31, 2019 | Sep. 30, 2019 | Jun. 30, 2019 | Mar. 31, 2019 | Dec. 31, 2020 | Dec. 31, 2019 | Dec. 31, 2018
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenue | $ 231,011 | $ 249,035 | $ 227,024 | $ 253,842 | $ 261,634 | $ 283,515 | $ 274,338 | $ 303,888 | $ 960,912 | $ 1,123,375 | $ 1,063,045
Income (loss) before taxes | $ (809) | $ (11,374) | $ (6,156) | $ (87,345) | $ 37,243 | $ (38,317) | $ (84,333) | $ (41,084) | (105,684) | (126,491) | (71,476)
Interest expense related to fund servicing advances and other servicing assets |  |  |  |  |  |  |  |  | $ 38,200 | 54,900 | 49,000
Reverse Servicing |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  |  | 63,400 | 41,700
Income (loss) before taxes |  |  |  |  |  |  |  |  |  | $ 53,000 | $ 33,800

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