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Organization, Basis of Presentation and Significant Accounting Policies - Narrative (Details)
$ in Thousands
12 Months Ended
Aug. 13, 2020
Dec. 31, 2020
USD ($)
Employees
Dec. 31, 2018
USD ($)
Description of Business and Basis of Presentation [Line Items]      
Total number of employees | Employees   5,000  
Percentage of foreign based employees engaged in supporting loan servicing operations   70.00%  
Reverse stock split ratio 0.07    
Threshold period past due for financing receivables to be delinquent   89 days  
Accounting Standards Update 2016-13      
Description of Business and Basis of Presentation [Line Items]      
Cumulative-effect adjustments   $ 47,038  
Cumulative Effect Of Fair Value Election - MSRs, net of Income Taxes      
Description of Business and Basis of Presentation [Line Items]      
Cumulative-effect adjustments     $ 82,043
India      
Description of Business and Basis of Presentation [Line Items]      
Total number of employees | Employees   3,100  
Philippines      
Description of Business and Basis of Presentation [Line Items]      
Total number of employees | Employees   400  
Maximum      
Description of Business and Basis of Presentation [Line Items]      
Maximum percentage till, the company exercise significant influence, but not control over subsidiaries or VIEs   50.00%  
Retained Earnings (Accumulated Deficit) | Accounting Standards Update 2016-13      
Description of Business and Basis of Presentation [Line Items]      
Cumulative-effect adjustments   $ 47,038  
Retained Earnings (Accumulated Deficit) | Cumulative Effect Of Fair Value Election - MSRs, net of Income Taxes      
Description of Business and Basis of Presentation [Line Items]      
Cumulative-effect adjustments     $ 82,043