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UNAUDITED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
$ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2021
Jun. 30, 2020
Jun. 30, 2021
Jun. 30, 2020
Revenue        
Servicing and subservicing fees $ 184,441 $ 175,240 $ 356,179 $ 386,723
Reverse mortgage revenue, net 29,301 13,759 51,127 36,556
Gain on loans held for sale, net 42,713 33,547 48,434 46,878
Other revenue, net 8,990 4,478 17,299 10,709
Total revenue 265,445 227,024 473,039 480,866
MSR valuation adjustments, net (72,450) (23,434) (51,242) (197,554)
Operating expenses        
Compensation and benefits 72,172 65,017 140,453 125,745
Servicing and origination 26,642 17,361 54,112 37,617
Professional services 25,544 23,818 42,866 49,455
Technology and communications 13,170 16,111 26,313 31,304
Occupancy and equipment 7,885 16,136 16,737 28,105
Other expenses 4,395 6,366 8,956 9,797
Total operating expenses 149,808 144,809 289,437 282,023
Other income (expense)        
Interest income 4,188 3,566 8,124 8,961
Interest expense (33,516) (26,760) (61,968) (56,742)
Pledged MSR liability expense (39,810) (41,686) (77,660) (48,280)
Loss on extinguishment of debt 0 0 (15,458) 0
Earnings of equity method investee 350 0 350 0
Other, net 3,364 (57) 3,654 1,271
Total other expense, net (65,424) (64,937) (142,958) (94,790)
Loss before income taxes (22,237) (6,156) (10,598) (93,501)
Income tax benefit (11,915) (8,110) (8,819) (69,966)
Net income (loss) $ (10,322) $ 1,954 $ (1,779) $ (23,535)
Earnings (loss) per share        
Basic (in USD per share) $ (1.15) $ 0.23 $ (0.20) $ (2.67)
Diluted (in USD per share) $ (1.15) $ 0.23 $ (0.20) $ (2.67)
Weighted average common shares outstanding        
Basic (in shares) 8,999,544 8,651,273 8,844,637 8,820,931
Diluted (in shares) 8,999,544 8,661,490 8,844,637 8,820,931