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Business Segment Reporting - Schedule of Segment Reporting Information (Details) - USD ($) $ in Thousands | 12 Months Ended
--- | ---
Dec. 31, 2023 | Dec. 31, 2022 | Dec. 31, 2021
Results of Operations |  |  |
Servicing and subservicing fees | $ 947,300 | $ 862,600 | $ 781,900
Gain on reverse loans held for investment and HMBS-related borrowings, net | 46,700 | 36,100 | 79,700
Gain on loans held for sale, net | 40,600 | 22,000 | 145,800
Other revenue, net | 32,000 | 33,200 | 42,700
Revenue | 1,066,700 | 953,900 | 1,050,100
MSR valuation adjustments, net | (232,200) | (10,400) | (98,500)
Operating expenses | 412,100 | 532,400 | 609,300
Other income (expense): |  |  |
Interest income | 78,000 | 45,600 | 26,400
Interest expense ($43.8, $42.1 and $31.7 due to related parties) | (273,600) | (186,000) | (144,000)
Pledged MSR liability expense | (296,300) | (255,000) | (221,300)
Gain (loss) on extinguishment of debt | 1,300 | 900 | (15,500)
Earnings of equity method investee | 7,300 | 18,500 | 3,600
Other, net | 2,800 | (10,200) | 4,100
Other income (expense), net | (480,500) | (386,200) | (346,700)
Income (loss) before income taxes | $ (58,100) | $ 24,900 | $ (4,400)
Derivative, Gain, Statement of Income or Comprehensive Income [Extensible Enumeration] | Gain on loans held for sale, net | Gain on loans held for sale, net | Gain on loans held for sale, net
Total Assets |  |  |
Balance | $ 12,513,700 | $ 12,399,200 | $ 12,147,100
Compensation and benefits | 229,200 | 289,400 | 297,900
Servicing and origination | 57,300 | 64,900 | 113,600
Technology and communications | 52,500 | 57,900 | 56,000
Professional Fees | 22,300 | 49,300 | 81,900
Occupancy, equipment and mailing | 31,800 | 41,800 | 36,500
Corporate Overhead Allocations | 0 | 0 | 0
Other expenses | 19,000 | 29,100 | 23,300
Servicing |  |  |
Total Assets |  |  |
Servicing Expense Recovery |  | 19,800 |
Corporate |  |  |
Total Assets |  |  |
Servicing Expense Recovery |  | 7,800 |
Servicing and Corporate |  |  |
Total Assets |  |  |
Servicing Expense Recovery |  | 27,600 |
Operating Segments | Servicing |  |  |
Results of Operations |  |  |
Servicing and subservicing fees | 945,200 | 860,500 | 773,500
Gain on reverse loans held for investment and HMBS-related borrowings, net | 23,500 | (25,100) | (2,300)
Gain on loans held for sale, net | 10,300 | (15,100) | 46,600
Other revenue, net | 15,500 | 8,300 | 7,800
Revenue | 994,600 | 828,500 | 825,500
MSR valuation adjustments, net | (243,900) | (36,000) | (143,400)
Operating expenses | 301,700 | 315,600 | 343,700
Other income (expense): |  |  |
Interest income | 21,700 | 12,900 | 8,200
Interest expense ($43.8, $42.1 and $31.7 due to related parties) | (173,300) | (114,800) | (80,800)
Pledged MSR liability expense | (296,400) | (255,000) | (221,300)
Gain (loss) on extinguishment of debt | 0 |  | 0
Earnings of equity method investee | 7,300 | 18,500 | 3,600
Other, net | 1,700 | (10,800) | 4,100
Other income (expense), net | (439,000) | (349,200) | (286,200)
Income (loss) before income taxes | 9,900 | 127,700 | 52,200
Total Assets |  |  |
Balance | 11,687,600 | 11,537,700 | 11,001,500
Compensation and benefits | 107,200 | 126,200 | 108,200
Servicing and origination | 53,500 | 53,100 | 98,800
Technology and communications | 24,600 | 24,700 | 23,800
Professional Fees | 35,100 | 26,600 | 31,900
Occupancy, equipment and mailing | 28,100 | 31,200 | 26,600
Corporate Overhead Allocations | 45,500 | 46,200 | 47,700
Other expenses | 7,800 | 7,600 | 6,700
Operating Segments | Lending |  |  |
Results of Operations |  |  |
Servicing and subservicing fees | 2,100 | 2,100 | 8,500
Gain on reverse loans held for investment and HMBS-related borrowings, net | 23,200 | 61,200 | 82,000
Gain on loans held for sale, net | 30,300 | 52,900 | 124,500
Other revenue, net | 16,400 | 24,900 | 34,900
Revenue | 72,100 | 141,100 | 249,900
MSR valuation adjustments, net | 11,700 | 9,900 | 19,600
Operating expenses | 80,800 | 148,500 | 172,800
Other income (expense): |  |  |
Interest income | 51,800 | 31,200 | 17,700
Interest expense ($43.8, $42.1 and $31.7 due to related parties) | (56,600) | (29,000) | (22,300)
Pledged MSR liability expense | 0 | 0 | 0
Gain (loss) on extinguishment of debt | 0 |  | 0
Earnings of equity method investee | 0 |  | 0
Other, net | (200) | (1,800) | (2,300)
Other income (expense), net | (5,000) | 400 | (6,900)
Income (loss) before income taxes | (2,000) | 2,900 | 89,800
Total Assets |  |  |
Balance | 551,900 | 570,500 | 823,500
Compensation and benefits | 43,000 | 85,100 | 101,600
Servicing and origination | 2,700 | 11,100 | 15,000
Technology and communications | 7,000 | 9,200 | 9,800
Professional Fees | 1,900 | 4,800 | 10,200
Occupancy, equipment and mailing | 2,200 | 4,500 | 6,900
Corporate Overhead Allocations | 18,700 | 21,600 | 20,000
Other expenses | 5,300 | 12,200 | 9,400
Operating Segments | Corporate |  |  |
Results of Operations |  |  |
Servicing and subservicing fees | 0 | 0 | 0
Gain on reverse loans held for investment and HMBS-related borrowings, net | 0 | 0 | 0
Gain on loans held for sale, net | 0 | 0 | 0
Other revenue, net | 0 | 0 | 0
Revenue | 0 | 0 | 0
MSR valuation adjustments, net | 0 | 0 | 0
Operating expenses | 29,600 | 68,300 | 92,800
Other income (expense): |  |  |
Interest income | 4,500 | 1,500 | 400
Interest expense ($43.8, $42.1 and $31.7 due to related parties) | (43,700) | (42,200) | (40,900)
Pledged MSR liability expense | 100 | 0 | 0
Gain (loss) on extinguishment of debt | 1,300 | 900 | (15,500)
Earnings of equity method investee | 0 |  | 0
Other, net | 1,300 | 2,400 | 2,300
Other income (expense), net | (36,400) | (37,400) | (53,600)
Income (loss) before income taxes | (66,100) | (105,700) | (146,300)
Total Assets |  |  |
Balance | 274,300 | 291,100 | 322,100
Compensation and benefits | 79,000 | 78,100 | 88,100
Servicing and origination | 1,100 | 700 | (100)
Technology and communications | 20,900 | 23,900 | 22,500
Professional Fees | (14,700) | 17,900 | 39,800
Occupancy, equipment and mailing | 1,600 | 6,000 | 3,000
Corporate Overhead Allocations | (64,200) | (67,800) | (67,700)
Other expenses | 5,900 | 9,500 | 7,300
Intersegment Eliminations |  |  |
Results of Operations |  |  |
Servicing and subservicing fees | 0 | 0 | 0
Gain on reverse loans held for investment and HMBS-related borrowings, net | 0 | 0 | 0
Gain on loans held for sale, net | 0 | (15,700) | (25,300)
Other revenue, net | 0 | 0 | 0
Revenue | 0 | (15,700) | (25,300)
MSR valuation adjustments, net | 0 | 15,700 | (25,300)
Operating expenses | 0 | 0 | 0
Other income (expense): |  |  |
Interest income | 0 | 0 | 0
Interest expense ($43.8, $42.1 and $31.7 due to related parties) | 0 | 0 | 0
Pledged MSR liability expense | 0 | 0 | 0
Gain (loss) on extinguishment of debt | 0 |  | 0
Earnings of equity method investee | 0 |  | 0
Other, net | 0 | 0 | 0
Other income (expense), net | 0 | 0 | 0
Income (loss) before income taxes | 0 | 0 | 0
Gains on derivatives |  | (15,700) |
Total Assets |  |  |
Compensation and benefits | 0 | 0 | 0
Servicing and origination | 0 | 0 | 0
Technology and communications | 0 | 0 | 0
Professional Fees | 0 | 0 | 0
Occupancy, equipment and mailing | 0 | 0 | 0
Corporate Overhead Allocations | 0 | 0 | 0
Other expenses | $ 0 | $ 0 | $ 0

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