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SEGMENT AND REVENUE INFORMATION
 3 Months Ended
Jun. 30, 2026
Revenue from Contract with Customer [Abstract]  
SEGMENT AND REVENUE INFORMATION Segment and Revenue Information
Segment Information
The Company operates in and reports its results in a single operating and reportable segment offering SaaS solutions through the Company's Platform for Customer Experience ("CX"), which delivers unified communications-as-a-service ("UCaaS"), contact center-as-a-service ("CCaaS"), and communications platform-as-a-service ("CPaaS"). The Company derives revenue in the United States, United Kingdom and other international geographical locations from service revenue, other revenue and manages the business activities on a consolidated basis.
The Company's Chief Executive Officer ("CEO"), who reviews operating results to make decisions about allocating resources and assessing performance for the entire Company, has been identified as the chief operating decision maker ("CODM"). The CEO manages and reviews financial information presented on a consolidated basis and uses consolidated net income (loss) for purposes of making operating decisions, evaluating operating expenses, assessing financial performance and the allocation of resources. The measure of segment assets is reported on the consolidated balance sheets as total assets. Our CODM does not assess segment performance or make decisions using asset or liability information. The consolidated financial information provided to the CODM, including significant expenses, is presented in a manner consistent with the information already disclosed in the accompanying condensed consolidated financial statements and the notes thereto.
Disaggregation of Revenue
The Company believes that the nature, amount, timing, and uncertainty of its revenue and cash flows are most appropriately depicted by (i) geographic region and (ii) type of revenue or service provided. Revenue is disaggregated between subscription and platform usage, as these categories reflect key differences in economic characteristics, including recurring, over-time subscription revenue and variable, usage-based revenue driven by customer consumption.
The following table sets forth the revenue geographic information based on the billing address of customers for each period (in thousands):
Three Months Ended June 30,
20262025
United States$105,801 $113,091 
United Kingdom33,320 30,731 
Other International151,049 37,539 
Total revenue$190,170 $181,361 
Service revenue consists of communication services subscriptions and platform usage revenue and related fees from our UCaaS, CCaaS and CPaaS offerings. Subscription, platform usage, and other revenue were as follows (in thousands):
Three Months Ended June 30,
20262025
Service revenue
Subscription revenue$137,429 $146,921 
Platform usage revenue47,917 29,387 
Total service revenue185,346 176,308 
Other revenue4,824 5,053 
Total revenue$190,170 $181,361 
Contract Balances
The following table provides amounts of contract assets and deferred revenue from contracts with customers (in thousands):
June 30, 2026March 31, 2026
Contract assets, current (component of Other current assets)$7,105 $6,113 
Contract assets, non-current (component of Other non-current assets)5,743 6,356 
Deferred revenue, current35,334 36,699 
Deferred revenue, non-current247 181 
Contract assets are recorded for contract consideration not yet invoiced but for which the performance obligations are completed. Contract assets, net of allowances for credit losses, are included in other current assets or other assets in the Company's condensed consolidated balance sheets, depending on if their reduction will be recognized during the succeeding twelve-month period or beyond. The allowance applied to our contract assets as of June 30, 2026 and March 31, 2026 and the activity in this account, including the current-period provision for expected credit losses for the three months ended June 30, 2026, was not material. As of March 31, 2025, contract assets, current and non-current were $7.0 million and $7.3 million, respectively. Accounts receivable, net, which also represents a contract balance arising from contracts with customers, including trade accounts receivable and unbilled trade accounts receivable, is disclosed in Note 4, Financial Statement Components.
The change in contract assets was primarily driven by the recognition of revenue for the fulfillment of performance obligations in advance of billing. The change in deferred revenue was primarily driven by the recognition of subscription and professional services revenue on previously invoiced non-monthly contracts, partially offset by new non-monthly invoices billed during the period. As of March 31, 2025, deferred revenue, current and non-current, was $37.8 million and $0.7 million, respectively. During the three months ended June 30, 2026 and June 30, 2025, the Company recognized revenue of approximately $18.2 million and $16.5 million that was included in deferred revenue at the beginning of the fiscal year, respectively.
1 No individual country within "Other International" represented 10% or more of the Company’s total revenue for the three months ended June 30, 2026 or 2025.
Remaining Performance Obligations
The Company's subscription terms typically range from one year to five years. Contract revenue from the remaining performance obligations that had not yet been recognized as of June 30, 2026 was approximately $640.0 million. This amount excludes contracts with an original expected length of less than one year. The Company expects to recognize revenue on approximately 88% of the remaining performance obligations over the next 24 months, including approximately 64% of the remaining performance obligations estimated to be recognized within 12 months, and approximately 12% estimated to be recognized over the remainder of the subscription period.
Deferred Contract Acquisition Costs
Deferred sales commissions are considered incremental and recoverable costs of acquiring customer contracts. Amortization of deferred contract acquisition costs for the three months ended June 30, 2026 and 2025 was approximately $7.1 million and $9.0 million, respectively. There were no material write-offs during the three months ended June 30, 2026 and 2025.
The following table provides amounts of deferred contract acquisition costs from contracts with customers (in thousands):
June 30, 2026March 31, 2026
Deferred contract acquisition costs$23,174 $25,193 
Deferred contract acquisition costs, non-current34,235 34,562