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Note 9 - Segment Information | 9 Months Ended
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Sep. 30, 2025
Notes to Financial Statements |
Segment Reporting Disclosure [Text Block] |
(9) | SEGMENT INFORMATION
We assess segment reporting in accordance with FASB Accounting Standards Codification Topic 280, Segment Reporting, each reporting period, including evaluating the reporting package provided and reviewed by the Chief Operating Decision Maker (“CODM”). We have concluded that our Chief Executive Officer is our CODM at September 30, 2025. Based on the way our business is managed and reported to our CODM, we believe we have a single operating segment. We also have one reportable segment. Our revenue is primarily derived and our long-lived assets are primarily held in the United States and our business is managed on a consolidated basis. All of our solutions within our one reporting segment provide analytics and insights that facilitate the measurement and improvement of patient and employee experience for healthcare organizations related to marketing, experience, reputation, and governance. The accounting policies for our operating segment are consistent with those described in the summary of significant accounting policies. The CODM assesses performance of our segment and allocates resources based on revenue and associate expenses based on three team categories: delivery, growth and support. The CODM uses net income, cash balances, and debt availability to make decisions related to dividend distributions, acquisitions, and stock repurchases. Our segment results for our one reportable segment are the same as presented in our Consolidated Statements of Income. We do not have intra-entity sales or transfers. The measure of segment assets is reported on our consolidated balance sheet as total consolidated assets. The table below presents our segment results, including other significant expenses reported to our CODM and other information related to our segment for the three and nine month periods ended September 30, 2025 and 2024 (in thousands):
|  | Three months ended September 30, |  |  | Nine months ended September 30, |
|  | 2025 |  |  | 2024 |  |  | 2025 |  |  | 2024 |
Revenue |  | $ | 34,608 |  |  | $ | 35,819 |  |  | $ | 102,196 |  |  | $ | 106,154 |
Less: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Delivery associate expense |  |  | 4,492 |  |  |  | 5,947 |  |  |  | 13,973 |  |  |  | 17,437 |
Delivery other operating expenses |  |  | 7,648 |  |  |  | 9,214 |  |  |  | 23,332 |  |  |  | 23,712 |
Delivery total operating expenses |  |  | 12,140 |  |  |  | 15,161 |  |  |  | 37,305 |  |  |  | 41,149 |
Growth associate expenses |  |  | 5,875 |  |  |  | 6,027 |  |  |  | 18,584 |  |  |  | 17,361 |
Growth other operating expenses |  |  | 770 |  |  |  | 1,501 |  |  |  | 2,475 |  |  |  | 5,300 |
Growth total operating expenses |  |  | 6,645 |  |  |  | 7,528 |  |  |  | 21,059 |  |  |  | 22,661 |
Support associate expenses |  |  | 2,677 |  |  |  | 1,353 |  |  |  | 11,203 |  |  |  | 4,420 |
Support other operating expenses |  |  | 5,408 |  |  |  | 3,797 |  |  |  | 14,708 |  |  |  | 12,318 |
Support total operating expenses |  |  | 8,085 |  |  |  | 5,150 |  |  |  | 25,911 |  |  |  | 16,738 |
Operating income |  |  | 7,738 |  |  |  | 7,980 |  |  |  | 17,921 |  |  |  | 25,606 |
Interest income |  |  | 41 |  |  |  | 34 |  |  |  | 82 |  |  |  | 103 |
Interest expense |  |  | (1,461 | ) |  |  | (706 | ) |  |  | (3,393 | ) |  |  | (1,866 | )
Other non-operating income (expense) |  |  | (45 | ) |  |  | (12 | ) |  |  | (34 | ) |  |  | (28 | )
Provision for income taxes |  |  | (2,151 | ) |  |  | (1,608 | ) |  |  | (4,774 | ) |  |  | (5,592 | )
Net income |  | $ | 4,122 |  |  | $ | 5,688 |  |  | $ | 9,802 |  |  | $ | 18,223 |
Other significant expenses provided to CODM* |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Variable direct expenses |  | $ | 4,788 |  |  | $ | 6,619 |  |  | $ | 15,236 |  |  | $ | 17,044 |
Fixed direct expenses |  |  | 7,616 |  |  |  | 8,686 |  |  |  | 23,200 |  |  |  | 25,539 |
Non-recurring and non-cash executive compensation** |  |  | 925 |  |  |  | 188 |  |  |  | 8,043 |  |  |  | 96 |
Tax effect of executive share-based compensation and cash bonus |  |  | (39 | ) |  |  | (46 | ) |  |  | (528 | ) |  |  | (24 | )
IT operational expenses |  |  | 4,951 |  |  |  | 5,242 |  |  |  | 14,433 |  |  |  | 14,765 |
Total expenditures for purchases of long-lived assets*** |  | $ | 1,279 |  |  | $ | 10,033 |  |  | $ | 8,374 |  |  | $ | 18,459 |
| * | Other significant expenses are also included within the team expenses captions such as associate and other operating expenses.
| ** | Includes non-cash share-based compensation and non-recurring executive cash bonuses
| *** | Long-lived assets include property and equipment, right of use assets, intangible assets and goodwill, including those acquired in business combinations.
|  | Three months ended September 30, |  |  | Nine months ended September 30, |
|  | 2025 |  |  | 2024 |  |  | 2025 |  |  | 2024 |
Other significant noncash items* |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Depreciation and amortization expense |  | $ | 2,195 |  |  | $ | 1,546 |  |  | $ | 5,479 |  |  | $ | 4,506 |
Deferred income tax expense (benefit) |  |  | (48 | ) |  |  | 18 |  |  |  | (80 | ) |  |  | (118 | )
Reserve for uncertain tax positions |  |  | (46 | ) |  |  | 72 |  |  |  | 103 |  |  |  | 211 |
Share-based compensation expense |  |  | 925 |  |  |  | 189 |  |  |  | 1,403 |  |  |  | 96 |
Change in fair value of contingent consideration |  |  | 49 |  |  |  | 23 |  |  |  | 131 |  |  |  | 23 |
| * | Other significant expenses are also included within the team expenses captions such as associate and other operating expenses.

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- Definition The entire disclosure for reporting segments including data and tables. 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