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Intangible assets (Details) - CNY (¥)
¥ in Thousands
 12 Months Ended
Dec. 31, 2022
Dec. 31, 2021
Dec. 31, 2020
Intangible assets      
Beginning of the year ¥ 687,194 ¥ 917,063  
Additions 45,877 82,463  
Disposal, net   (1,103)  
Write-off (10,208) (5,646) ¥ (23,259)
Amortization (162,121) (302,774) (282,697)
Exchange differences 9,694 (2,809)  
End of the year 570,436 687,194 917,063
Cost      
Intangible assets      
Beginning of the year 2,193,000    
End of the year 2,228,669 2,193,000  
Accumulated depreciation      
Intangible assets      
Beginning of the year (1,501,503)    
End of the year (1,663,624) (1,501,503)  
Exchange difference      
Intangible assets      
Beginning of the year (4,303)    
End of the year 5,391 (4,303)  
Application and platform | Contributed by Ping An Group | Cost      
Intangible assets      
Beginning of the year 690,910    
End of the year 690,910 690,910  
Application and platform | Contributed by Ping An Group | Accumulated depreciation      
Intangible assets      
Beginning of the year (690,910)    
End of the year (690,910) (690,910)  
Application and platform, Developed internally      
Intangible assets      
Beginning of the year 226,943 287,674  
Write-off (6,371) (1,899)  
Transfer 58,528 133,548  
Amortization (110,801) (190,503)  
Exchange differences 7,907 (1,877)  
End of the year 176,206 226,943 287,674
Application and platform, Developed internally | Cost      
Intangible assets      
Beginning of the year 721,175    
End of the year 773,332 721,175  
Application and platform, Developed internally | Accumulated depreciation      
Intangible assets      
Beginning of the year (491,264)    
End of the year (602,065) (491,264)  
Application and platform, Developed internally | Exchange difference      
Intangible assets      
Beginning of the year (2,968)    
End of the year 4,939 (2,968)  
Application and platform, Acquired      
Intangible assets      
Beginning of the year 2,231 29,709  
Additions   570  
Amortization (2,231) (28,048)  
End of the year   2,231 29,709
Application and platform, Acquired | Cost      
Intangible assets      
Beginning of the year 61,078    
End of the year 61,078 61,078  
Application and platform, Acquired | Accumulated depreciation      
Intangible assets      
Beginning of the year (58,847)    
End of the year (61,078) (58,847)  
Purchased software      
Intangible assets      
Beginning of the year 27,041 44,758  
Additions 927 19,606  
Disposal, net   (1,103)  
Amortization (15,729) (36,013)  
Exchange differences 582 (207)  
End of the year 12,821 27,041 44,758
Purchased software | Cost      
Intangible assets      
Beginning of the year 148,807    
End of the year 149,734 148,807  
Purchased software | Accumulated depreciation      
Intangible assets      
Beginning of the year (121,156)    
End of the year (136,885) (121,156)  
Purchased software | Exchange difference      
Intangible assets      
Beginning of the year (610)    
End of the year (28) (610)  
Development cost in progress      
Intangible assets      
Beginning of the year 45,389 121,122  
Additions 44,950 62,287  
Write-off (3,837) (3,747)  
Transfer (58,528) (133,548)  
Exchange differences 1,205 (725)  
End of the year 29,179 45,389 121,122
Development cost in progress | Cost      
Intangible assets      
Beginning of the year 46,114    
End of the year 28,699 46,114  
Development cost in progress | Exchange difference      
Intangible assets      
Beginning of the year (725)    
End of the year 480 (725)  
Goodwill      
Intangible assets      
Beginning of the year 289,161 289,161  
End of the year 289,161 289,161 289,161
Goodwill | Cost      
Intangible assets      
Beginning of the year 289,161    
End of the year 289,161 289,161  
Business licenses      
Intangible assets      
Beginning of the year 92,341 124,145  
Amortization (31,315) (31,804)  
End of the year 61,026 92,341 124,145
Business licenses | Cost      
Intangible assets      
Beginning of the year 155,492    
End of the year 155,492 155,492  
Business licenses | Accumulated depreciation      
Intangible assets      
Beginning of the year (63,151)    
End of the year (94,466) (63,151)  
Others      
Intangible assets      
Beginning of the year 4,088 20,494  
Amortization (2,045) (16,406)  
End of the year 2,043 4,088 ¥ 20,494
Others | Cost      
Intangible assets      
Beginning of the year 80,263    
End of the year 80,263 80,263  
Others | Accumulated depreciation      
Intangible assets      
Beginning of the year (76,175)    
End of the year ¥ (78,220) ¥ (76,175)