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Cash flow information - Cash used in operations (Details) - CNY (¥)
¥ in Thousands
 12 Months Ended
Dec. 31, 2022
Dec. 31, 2021
Dec. 31, 2020
Cash flows from operating activities      
Loss before income tax ¥ (990,173) ¥ (1,442,608) ¥ (1,551,254)
Depreciation and amortization 281,430 438,749 421,228
Net impairment losses on financial and contract assets 33,639 72,229 134,519
Net impairment losses on intangible assets 10,208    
(Gain)/losses on disposal of property and equipment 14,490 266 (1,302)
Expected credit losses on financial guarantee contracts     62,389
Share-based payments expenses 13,361 25,409 89,652
Net losses/(gain) on derivatives (262,769) 169,545 281,691
Net gain on financial assets at fair value through profit or loss (30,687) (45,644) (49,447)
Share of losses/(gain) of associates and joint ventures (24,852) (9,946) 7,802
Gain on dilution of investment in associates     (2,511)
Impairment charges on associates 10,998    
Remeasurement of redemption liability (37,874)    
Finance costs 35,168 74,743 135,321
Interest from investing activities (6,646) (22,983) (65,858)
Exchange losses/(gain) 312,843 (77,143) (285,722)
Changes in working capital:      
Trade receivables (63,884) (123,371) (206,372)
Contract assets 106,135 45,855 (75,778)
Prepayments and other receivables (335,419) (353,480) 30,933
Trade and other payable 106,952 530,095 451,688
Contract liabilities 13,365 17,032 38,570
Customer deposits 579,012 944,318 405,853
Other financial liabilities from virtual bank 89,327    
Financial assets measured at amortized cost from virtual bank 13,341 586,953 (602,291)
Financial assets measured at fair value through other comprehensive income from virtual bank (504,942) (1,103,460)  
Payroll and welfare payables (83,809) (110,263) 87,198
Cash used in operations ¥ (720,786) ¥ (383,704) ¥ (693,691)