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Cash flow information - Cash used in operations (Details) - CNY (¥) ¥ in Thousands | 12 Months Ended
--- | ---
Dec. 31, 2024 | Dec. 31, 2023 | Dec. 31, 2022
Cash flows from operating activities |  |  |
Loss before income tax | ¥ (249,338) | ¥ (210,341) | ¥ (857,337)
Accounting profit | (39,839) | (361,714) | (990,173)
Depreciation and amortization | 106,898 | 201,341 | 281,430
Net impairment losses on financial and contract assets | 42,111 | 53,950 | 33,639
Net impairment losses on intangible assets | 134,293 | 5,851 | 10,208
Losses/(gains) on disposal of property and equipment and intangible asset | (3,485) | 6,058 | 14,490
Share-based payments expenses (Note 28) | 1,158 | 14,497 | 13,361
Net gain on derivatives (Note 9) | (25,598) | (30,592) | (262,769)
Net gain on financial assets at fair value through profit or loss (Note 9) | (14,140) | (20,007) | (30,687)
Share of gain of associate and joint venture (Note 16) |  | (4,607) | (24,852)
Gain on disposal of subsidiaries (Note12) | (260,137) |  |
Impairment charges on associate (Note 16) |  | 7,157 | 10,998
Remeasurement of redemption liability(Note 9) |  |  | (37,874)
Finance costs | 12,501 | 19,535 | 35,168
Interest from investing activities | (9,163) | (26,252) | (6,646)
Exchange losses (Note 9) | 7,809 | 11,171 | 312,843
Changes in working capital: |  |  |
Trade receivables | 178,963 | 185,745 | (63,884)
Contract assets | 27,362 | 29,276 | 106,135
Prepayments and other receivables | 555,417 | 165,244 | (335,419)
Trade and other payable | (785,342) | (817,507) | 106,952
Contract liabilities | (27,242) | (30,938) | 13,365
Customer deposits | 149,339 | 332,031 | 579,012
Other financial liabilities from virtual bank | (54,373) | (34,954) | 89,327
Financial assets measured at amortized cost from virtual bank | (723) | (3,098) | 13,341
Financial assets measured at fair value through other comprehensive income from virtual bank | (206,249) | (294,583) | (504,942)
Payroll and welfare payables | (60,894) | (45,350) | (83,809)
Cash used in operations | ¥ (271,334) | ¥ (637,746) | ¥ (720,786)

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- Definition Adjustments for share-based payments to reconcile profit (loss) to net cash flow from (used in) operating activities. [Refer: Profit (loss)] + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 7 -IssueDate 2024-01-01 -Paragraph 20 -Subparagraph b -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=7&code=ifrs-tx-2024-en-r&anchor=para_20_b&doctype=Standard -URIDate 2024-03-27 + Details
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- Definition Adjustments for undistributed profits of investments accounted for using the equity method to reconcile profit (loss) to net cash flow from (used in) operating activities. [Refer: Investments accounted for using equity method; Profit (loss)] + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 7 -IssueDate 2024-01-01 -Paragraph 20 -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=7&code=ifrs-tx-2024-en-r&anchor=para_20&doctype=Standard -URIDate 2024-03-27 + Details
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- Definition The cash from (used in) the entity's operations. + References Reference 1: http://www.xbrl.org/2003/role/exampleRef -Name IAS -Number 7 -IssueDate 2024-01-01 -Section A Statement of cash flows for an entity other than a financial institution -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=7&code=ifrs-tx-2024-en-r&doctype=Illustrative%20Examples&dita_xref=IAS07_IE_A_TI -URIDate 2024-03-27 Reference 2: http://www.xbrl.org/2003/role/exampleRef -Name IAS -Number 7 -IssueDate 2024-01-01 -Paragraph 20 -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=7&code=ifrs-tx-2024-en-r&anchor=para_20&doctype=Standard -URIDate 2024-03-27 + Details
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- Definition The gains (losses) on disposals of property, plant and equipment. [Refer: Property, plant and equipment] + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 1 -IssueDate 2024-01-01 -Paragraph 98 -Subparagraph c -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2024-en-r&anchor=para_98_c&doctype=Standard -URIDate 2024-03-27 + Details
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