Segment information and revenue - Contract assets and liabilities (Details) - CNY (¥) ¥ in Thousands	12 Months Ended
Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Contract assets
Contract assets	¥ 125,842	¥ 153,204
Impairment loss allowance	(62,422)	(57,379)
Current contract assets, net	63,420	95,825
Contract liabilities
Contract liabilities	128,447	155,689
Less: Non-current contract liabilities	(12,946)	(17,126)
Current contract liabilities	115,501	138,563
Revenue from performance obligations satisfied or partially satisfied in previous years	0	0	¥ 0
Implementation
Contract assets
Contract assets	113,986	137,566
Impairment loss allowance	(57,910)	(50,712)
Contract liabilities
Current contract liabilities	30,656	37,427
Transaction based and support revenue
Contract assets
Contract assets	11,856	15,638
Impairment loss allowance	(4,512)	(6,667)
Contract liabilities
Current contract liabilities	97,791	118,262
Operation support services
Contract assets
Contract assets	6,905	12,149
Impairment loss allowance	(2,201)	(4,750)
Contract liabilities
Current contract liabilities	49,124	69,825
Post implementation support services
Contract assets
Contract assets	4,951	3,489
Impairment loss allowance	(2,311)	(1,917)
Contract liabilities
Current contract liabilities	12,030	10,609
Risk management services
Contract liabilities
Current contract liabilities	14,843	18,801
Others
Contract liabilities
Current contract liabilities	¥ 21,794	¥ 19,027

No definition available.

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- Definition

The amount of an entity’s obligation to transfer goods or services to a customer for which the entity has received consideration (or the amount is due) from the customer.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Name IFRS
-Number 15
-IssueDate 2024-01-01
-Paragraph 105
-URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=15&code=ifrs-tx-2024-en-r&anchor=para_105&doctype=Standard
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Reference 2: http://www.xbrl.org/2003/role/disclosureRef
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-URIDate 2024-03-27

+ Details

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- References

No definition available.

+ Details

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- Definition

The amount of current contract assets. [Refer: Contract assets]

+ References

+ Details

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- Definition

The amount of current contract liabilities. [Refer: Contract liabilities]

+ References

+ Details

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- Definition

The amount of non-current contract liabilities. [Refer: Contract liabilities]

+ References

+ Details

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- Definition

The amount of revenue from performance obligations satisfied (or partially satisfied) in previous periods. [Refer: Performance obligations [domain]; Revenue from contracts with customers]

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Name IFRS
-Number 15
-IssueDate 2024-01-01
-Paragraph 116
-Subparagraph c
-URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=15&code=ifrs-tx-2024-en-r&anchor=para_116_c&doctype=Standard
-URIDate 2024-03-27

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- Definition

The amount of an allowance account used to record impairments to contract assets due to credit losses.

+ References

No definition available.

+ Details

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- Definition

The amount, before any impairment loss, of an entity???s right to consideration in exchange for goods or services that the entity has transferred to a customer, when that right is conditioned on something other than the passage of time (for example, the entity???s future performance).

+ References

No definition available.

+ Details

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