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Intangible assets (Details) - CNY (¥)
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Intangible assets      
Beginning of the year ¥ 471,371,000 ¥ 570,436,000  
Additions 21,310,000 31,488,000  
Impairment (134,293,000) (5,851,000) ¥ (10,208,000)
Amortization (53,997,000) (126,433,000)  
Disposal of subsidiaries (Note 12) (109,064,000)    
Exchange differences 309,000 1,731,000  
End of the year 195,636,000 471,371,000 570,436,000
Continuing and Discontinued operations      
Intangible assets      
Impairment (134,293,000) (5,851,000)  
Amortization     (162,121,000)
Cost      
Intangible assets      
Beginning of the year 2,254,306,000    
End of the year 1,930,725,000 2,254,306,000  
Accumulated depreciation      
Intangible assets      
Beginning of the year (1,790,057,000)    
End of the year (1,742,520,000) (1,790,057,000)  
Exchange difference      
Intangible assets      
Beginning of the year 7,122,000    
End of the year 7,431,000 7,122,000  
Application and platform | Contributed by Ping An Group | Cost      
Intangible assets      
Beginning of the year 690,910,000    
End of the year 690,910,000 690,910,000  
Application and platform | Contributed by Ping An Group | Accumulated depreciation      
Intangible assets      
Beginning of the year (690,910,000)    
End of the year (690,910,000) (690,910,000)  
Application and platform, Developed internally      
Intangible assets      
Beginning of the year 128,860,000 176,206,000  
Transfer 17,608,000 30,764,000  
Amortization (26,728,000) (77,975,000)  
Disposal of subsidiaries (Note 12) (94,028,000)    
Exchange differences 437,000 1,265,000  
End of the year 23,757,000 128,860,000 176,206,000
Application and platform, Developed internally | Continuing and Discontinued operations      
Intangible assets      
Impairment (2,392,000) (1,400,000)  
Application and platform, Developed internally | Cost      
Intangible assets      
Beginning of the year 802,696,000    
End of the year 647,025,000 802,696,000  
Application and platform, Developed internally | Accumulated depreciation      
Intangible assets      
Beginning of the year (680,040,000)    
End of the year (629,909,000) (680,040,000)  
Application and platform, Developed internally | Exchange difference      
Intangible assets      
Beginning of the year 6,204,000    
End of the year 6,641,000 6,204,000  
Application and platform, Acquired | Cost      
Intangible assets      
Beginning of the year 61,078,000    
End of the year 61,078,000 61,078,000  
Application and platform, Acquired | Accumulated depreciation      
Intangible assets      
Beginning of the year (61,078,000)    
End of the year (61,078,000) (61,078,000)  
Purchased software      
Intangible assets      
Beginning of the year 7,229,000 12,821,000  
Additions 602,000 9,779,000  
Amortization (3,291,000) (15,509,000)  
Disposal of subsidiaries (Note 12) (1,934,000)    
Exchange differences 7,000 138,000  
End of the year 2,613,000 7,229,000 12,821,000
Purchased software | Cost      
Intangible assets      
Beginning of the year 159,513,000    
End of the year 133,506,000 159,513,000  
Purchased software | Accumulated depreciation      
Intangible assets      
Beginning of the year (152,394,000)    
End of the year (131,010,000) (152,394,000)  
Purchased software | Exchange difference      
Intangible assets      
Beginning of the year 110,000    
End of the year 117,000 110,000  
Development costs in progress      
Intangible assets      
Beginning of the year 16,001,000 29,179,000  
Additions 20,708,000 21,709,000  
Transfer (17,608,000) (30,764,000)  
Disposal of subsidiaries (Note 12) (13,102,000)    
Exchange differences (135,000) 328,000  
End of the year 5,864,000 16,001,000 29,179,000
Development costs in progress | Continuing and Discontinued operations      
Intangible assets      
Impairment   (4,451,000)  
Development costs in progress | Cost      
Intangible assets      
Beginning of the year 15,193,000    
End of the year 5,191,000 15,193,000  
Development costs in progress | Exchange difference      
Intangible assets      
Beginning of the year 808,000    
End of the year 673,000 808,000  
Goodwill      
Intangible assets      
Beginning of the year 289,161,000 289,161,000  
Impairment (131,901,000)    
End of the year 157,260,000 289,161,000 289,161,000
Goodwill | Continuing and Discontinued operations      
Intangible assets      
Impairment (131,901,000)    
Goodwill | Cost      
Intangible assets      
Beginning of the year 289,161,000    
End of the year 157,260,000 289,161,000  
Business license      
Intangible assets      
Beginning of the year 30,120,000 61,026,000  
Amortization (23,978,000) (30,906,000)  
End of the year 6,142,000 30,120,000 61,026,000
Business license | Cost      
Intangible assets      
Beginning of the year 155,492,000    
End of the year 155,492,000 155,492,000  
Business license | Accumulated depreciation      
Intangible assets      
Beginning of the year (125,372,000)    
End of the year (149,350,000) (125,372,000)  
Others      
Intangible assets      
Beginning of the year   2,043,000  
Amortization   (2,043,000)  
End of the year     ¥ 2,043,000
Others | Cost      
Intangible assets      
Beginning of the year 80,263,000    
End of the year 80,263,000 80,263,000  
Others | Accumulated depreciation      
Intangible assets      
Beginning of the year (80,263,000)    
End of the year ¥ (80,263,000) ¥ (80,263,000)