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Cash flow information - Cash used in operations (Details) - CNY (¥)
¥ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Cash flows from operating activities      
Loss before income tax ¥ (249,338) ¥ (210,341) ¥ (857,337)
Accounting profit (39,839) (361,714) (990,173)
Depreciation and amortization 106,898 201,341 281,430
Net impairment losses on financial and contract assets 42,111 53,950 33,639
Net impairment losses on intangible assets 134,293 5,851 10,208
Losses/(gains) on disposal of property and equipment and intangible asset (3,485) 6,058 14,490
Share-based payments expenses (Note 28) 1,158 14,497 13,361
Net gain on derivatives (Note 9) (25,598) (30,592) (262,769)
Net gain on financial assets at fair value through profit or loss (Note 9) (14,140) (20,007) (30,687)
Share of gain of associate and joint venture (Note 16)   (4,607) (24,852)
Gain on disposal of subsidiaries (Note12) (260,137)    
Impairment charges on associate (Note 16)   7,157 10,998
Remeasurement of redemption liability(Note 9)     (37,874)
Finance costs 12,501 19,535 35,168
Interest from investing activities (9,163) (26,252) (6,646)
Exchange losses (Note 9) 7,809 11,171 312,843
Changes in working capital:      
Trade receivables 178,963 185,745 (63,884)
Contract assets 27,362 29,276 106,135
Prepayments and other receivables 555,417 165,244 (335,419)
Trade and other payable (785,342) (817,507) 106,952
Contract liabilities (27,242) (30,938) 13,365
Customer deposits 149,339 332,031 579,012
Other financial liabilities from virtual bank (54,373) (34,954) 89,327
Financial assets measured at amortized cost from virtual bank (723) (3,098) 13,341
Financial assets measured at fair value through other comprehensive income from virtual bank (206,249) (294,583) (504,942)
Payroll and welfare payables (60,894) (45,350) (83,809)
Cash used in operations ¥ (271,334) ¥ (637,746) ¥ (720,786)