Citizens Financial Services, Inc. 

 2024 was a year of…  …Focusing on our 2023 acquisition 

 2024 was a year of…  …taking care of operational initiatives  Forming a Digital Steering Committee 

 2024 was a year of…  …taking care of operational initiatives  Forming a Digital Steering Committee  Replacing our 29-unit ATM fleet 

 2024 was a year of…  …taking care of operational initiatives  Forming a Digital Steering Committee  Replacing our 29-unit ATM fleet  Continuing our fight against fraud 

 2024 was a year of…  …taking care of operational initiatives  Forming a Digital Steering Committee  Replacing our 29-unit ATM fleet  Continuing our fight against fraud  Opening a Georgetown, DE loan production office 

 2024 Financial Performance 

 Efficiency Ratio History  Finished in the 74th percentile compared to the CZFS peer group for 2024. 

 Return on Equity History  Finished in the 40th percentile compared to the CZFS peer group for 2024 with acquisition costs.  Finished in the 53rd percentile compared to the CZFS peer group for 2024 without acquisition costs. 

 Return on Assets History  Finished in the 53rd percentile compared to the CZFS peer group for 2024 with acquisition costs.  Finished in the 60th percentile compared to the CZFS peer group for 2024 without acquisition costs. 

 Cash Dividends Paid History  1% stock dividend paid in 2020, 2021, 2022, 2023 and 2024 

 Liquidity Position & Sources   Liquidity Sources  December 31, 2024  $ in Thousands  Cash and Cash Equivalents   $45,827  FHLB Borrowing Capacity Remaining  551,861   Brokered Deposits Capacity  510,550   FRB Borrowing Capacity  33,284   Total  $1,141,522  Investments  US Gov't & Agency  $220,351  MBS & CMO   $124,843  Municipals  $103,137  Corporates  $11,206  Less: Pledged Securities  (332,651)  Net Unpledged Securities  $126,886  Total Liquidity Sources  $1,268,408 

 Key Financial Highlights  Balance Sheet      2022  2023  2024     Q1 2024  Q2 2024  Q3 2024  Q4 2024  Total Assets     $2,333,393  $2,975,321  $3,025,724     $2,921,103  $2,947,531  $3,026,468  $3,025,724  Total Gross Loans     $1,725,724  $2,258,215  $2,322,849     $2,248,005  $2,269,943  $2,344,522  $2,322,849  Total Deposits     $1,844,208  $2,321,481  $2,382,028     $2,302,881  $2,273,095  $2,450,149  $2,382,028  Loans/Deposits     93.58%  97.27%  97.52%     97.62%  99.86%  95.69%  97.52%                                   Capital & Per Share                             Common Equity     $200,147  $279,666  $299,734     $282,674  $286,470  $298,654  $299,734  Tangible Common Equity     $168,473  $190,258  $211,084     $193,466  $197,468  $209,813  $211,084  Tang. Common Equity/Tangible Assets (1)  7.28%  6.59%  7.19%     6.83%  6.91%  7.14%  7.19%  Tang. Common Equity/Tangible Assets (Excluding AOCL) (1)  8.72%  7.46%  7.99%     7.77%  7.82%  7.79%  7.99%  Bank Leverage Ratio     8.77%  8.54%  8.99%     8.74%  8.88%  8.96%  8.99%  Bank Total RBC Ratio (4)     12.01%  NA(1)  11.99%     11.90%  11.85%  11.75%  11.99%                                   Profitability                             Net Interest Margin     3.41%  3.21%  3.13%     3.05%  3.15%  3.09%  3.26%  Efficiency Ratio (3)     52.55%  58.32%  61.89%     62.25%  62.69%  62.39%  61.89%  Core ROAA (1)     1.31%  1.09%  0.96%     0.92%  0.84%  1.01%  1.06%  Core ROAE (1)     14.57%  12.01%  9.84%     9.69%  8.66%  10.31%  10.63%  Core ROATCE (1)     17.40%  16.25%  14.19%     14.17%  12.59%  14.82%  15.10%  Core Earnings Per Share Diluted (1) (2)   $ 7.24    $ 6.54    $ 6.00       $ 1.44    $ 1.30    $ 1.59    $ 1.68   Dividend per share (2)      $ 1.86    $ 1.92    $ 1.95       $ 0.485    $ 0.485    $ 0.490    $ 0.490   TBV per Share (2)      $ 41.29    $ 40.02    $ 44.35       $ 40.69    $ 41.49    $ 44.08    $ 44.35   Net Income         $ 29,060    $ 17,811    $ 27,818       $ 7,024    $ 5,275    $ 7,536    $ 7,983                                    Asset Quality                             NPAs/Assets     0.32%  0.44%  0.95%     0.54%  0.61%  0.79%  0.95%  NCOs/Avg Loans     0.06%  0.06%  0.11%     0.12%  0.12%  0.21%  0.01%  Reserves/Loans     1.08%  0.94%  0.94%     0.96%  1.01%  0.93%  0.94% 

 CZFS Common Stock 

 CZFS Performance 

 Institutional Ownership  26.3 

 Shareholder Migration 

 Stewardship 

 Contributions…  …of time and money  Housing in Philadelphia 

 Contributions…  …of time and money  Housing in Philadelphia  Those devastated by Hurricane Debbie 

 Contributions…  …of time and money  Housing in Philadelphia  Those devastated by Hurricane Debbie  Help fight cancer 

 Contributions…  …of time and money  Housing in Philadelphia  Those devastated by Hurricane Debbie  Help fight cancer  Assist educational and non-profit organizations 

 Contributions…  …of time and money  Housing in Philadelphia  Those devastated by Hurricane Debbie  Help fight cancer  Assist educational and non-profit organizations  Improve food insecurity 

 2025 Challenges 

 Challenges…  Turbulent economy 

 Challenges…  Turbulent economy  Regulatory environment 

 Challenges…  Turbulent economy  Regulatory environment  Inverted yield curve 

 Challenges…  Turbulent economy  Regulatory environment  Inverted yield curve  Impact of tariffs 

 Challenges…  Turbulent economy  Regulatory environment  Inverted yield curve  Impact of tariffs  Impacts of deregulation 

 Challenges…  Turbulent economy  Regulatory environment  Inverted yield curve  Impact of tariffs  Impacts of deregulation  Labor force 

 Challenges…  Turbulent economy  Regulatory environment  Inverted yield curve  Impact of tariffs  Impacts of deregulation  Labor force  Executive orders 

 Impact To Customers…  Lack of farm workers 

 Impact To Customers…  Lack of farm workers  Increased cost of food 

 Impact To Customers…  Lack of farm workers  Increased cost of food  Availability of food 

 Impact To Customers…  Lack of farm workers  Increased cost of food  Availability of food  Daily cost of living challenges 

 Happy Retirement!  Alletta Schadler  Served 10 years on the CZFS & FCCB Boards.  Joined our family through the FNB acquisition.  Strong advocate for FCCB.  Supplier of beloved Opera fudge at Christmas time. 

 Happy Retirement!  Mick Jones  Retires after 21 years of service.  Shaped our back office operational areas.  Will fully retire in 2025.  We continue to serve on the Board of Directors.