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RESTRUCTURING CHARGES
12 Months Ended
Dec. 31, 2020
RESTRUCTURING CHARGES  
RESTRUCTURING CHARGES

NOTE 19RESTRUCTURING CHARGES

2020 Restructuring Plan

In the third and fourth quarters of 2020, the Company took restructuring actions to lower our operating expenses structurally and permanently relative to revenue and to accelerate the transformation of our business (the “Restructuring Plan”). Most of these actions are based on our recent experience and learning in the COVID-19 pandemic and a resulting review of our operations, which continues to address certain operating expenses such as occupancy expense and salaries and related expenses.

A summary of the activity affecting the Company's accrued contractual termination benefit liability for the year ended December 31, 2020 is as follows:

    

Restructuring Plan

Balance at January 1, 2020

    

$

Amounts accrued

 

2,349

Amounts paid/incurred

 

(1,592)

Balance at December 31, 2020

 

$

757

The $2.3 million of net restructuring charges was primarily related to contractual termination benefits, and was recorded in selling, general and administrative expenses. We expect that the remaining actions of the Restructuring Plan will be completed over the next three months.