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Segment information (Tables) | 12 Months Ended
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Dec. 31, 2018
Segment Reporting [Abstract] |
Customer Revenue by Classes of Similar Products or Services | Customer revenue by classes of similar products or services, by segment, is presented below:
Year ended December 31, |  | 2018 |  |  | 2017 |  |  | 2016 |
Services |  |  |  |  |  |
Cloud & infrastructure services |  | $ | 1,363.4 |  |  | $ | 1,334.3 | * |  | $ | 1,356.4 | *
Application services |  | 772.4 |  |  | 791.0 | * |  | 855.5 | *
BPO services |  | 250.5 |  |  | 202.9 |  |  | 194.4 |
Total Services |  | 2,386.3 |  |  | 2,328.2 |  |  | 2,406.3 |
Technology |  | 438.7 |  |  | 413.6 |  |  | 414.4 |
Total customer revenue |  | $ | 2,825.0 |  |  | $ | 2,741.8 |  |  | $ | 2,820.7 |
*Amounts were changed to conform to the current-year presentation.
Reconciliation of Segment Operating Income to Consolidated Income (Loss) Before Income Taxes | Presented below is a reconciliation of segment operating income to consolidated income (loss) before income taxes:
Year ended December 31, |  | 2018 |  |  | 2017 |  |  | 2016 |
Total segment operating income |  | $ | 305.4 |  |  | $ | 235.4 |  |  | $ | 208.4 |
Interest expense |  | (64.0 | ) |  | (52.8 | ) |  | (27.4 | )
Other income (expense), net |  | (76.9 | ) |  | (116.4 | )* |  | (81.3 | )*
Cost reduction charges(i) |  | (19.7 | ) |  | (135.0 | ) |  | (82.1 | )
Corporate and eliminations |  | (1.6 | ) |  | (3.3 | )* |  | 2.9 | *
Total income (loss) before income taxes |  | $ | 143.2 |  |  | $ | (72.1 | ) |  | $ | 20.5 |
*Amounts were changed to conform to the current-year presentation. See Note 2 (i) Year ended December 31, 2017 excludes $11.8 million for net foreign currency losses related to exiting foreign countries which are reported in other income (expense), net in the consolidated statements of income.
Reconciliation of Total Business Segment Assets to Consolidated Assets | Presented below is a reconciliation of total business segment assets to consolidated assets:
As of December 31, |  | 2018 |  |  | 2017 |  |  | 2016 |
Total segment assets |  | $ | 1,436.6 |  |  | $ | 1,364.5 |  |  | $ | 1,339.0 |
Cash and cash equivalents |  | 605.0 |  |  | 733.9 |  |  | 370.6 |
Deferred income taxes |  | 109.3 |  |  | 119.9 |  |  | 146.1 |
Prepaid postretirement assets |  | 147.6 |  |  | 148.3 |  |  | 33.3 |
Other corporate assets |  | 159.1 |  |  | 175.8 |  |  | 132.6 |
Total assets |  | $ | 2,457.6 |  |  | $ | 2,542.4 |  |  | $ | 2,021.6 |
Summary of Operations by Business Segment | A summary of the company’s operations by business segment for 2018, 2017 and 2016 is presented below:
|  | Total |  |  | Corporate |  |  | Services |  |  | Technology |
2018 |  |  |  |  |  |  |  |
Customer revenue |  | $ | 2,825.0 |  |  | $ | — |  |  | $ | 2,386.3 |  |  | $ | 438.7 |
Intersegment |  | — |  |  | (24.7 | ) |  | — |  |  | 24.7 |
Total revenue |  | $ | 2,825.0 |  |  | $ | (24.7 | ) |  | $ | 2,386.3 |  |  | $ | 463.4 |
Operating income (loss) |  | $ | 284.1 |  |  | $ | (21.3 | ) |  | $ | 67.6 |  |  | $ | 237.8 |
Depreciation and amortization |  | 164.1 |  |  | — |  |  | 97.2 |  |  | 66.9 |
Total assets |  | 2,457.6 |  |  | 1,021.0 |  |  | 1,013.1 |  |  | 423.5 |
Capital expenditures |  | 189.3 |  |  | 8.0 |  |  | 92.9 |  |  | 88.4 |
2017 |  |  |  |  |  |  |  |
Customer revenue |  | $ | 2,741.8 |  |  | $ | — |  |  | $ | 2,328.2 |  |  | $ | 413.6 |
Intersegment |  | — |  |  | (25.9 | ) |  | — |  |  | 25.9 |
Total revenue |  | $ | 2,741.8 |  |  | $ | (25.9 | ) |  | $ | 2,328.2 |  |  | $ | 439.5 |
Operating income (loss) |  | $ | 97.1 | * |  | $ | (138.3 | )* |  | $ | 64.8 |  |  | $ | 170.6 |
Depreciation and amortization |  | 156.5 |  |  | — |  |  | 84.6 |  |  | 71.9 |
Total assets |  | 2,542.4 |  |  | 1,177.9 |  |  | 985.9 |  |  | 378.6 |
Capital expenditures |  | 176.5 |  |  | 4.3 |  |  | 102.7 |  |  | 69.5 |
2016 |  |  |  |  |  |  |  |
Customer revenue |  | $ | 2,820.7 |  |  | $ | — |  |  | $ | 2,406.3 |  |  | $ | 414.4 |
Intersegment |  | — |  |  | (22.6 | ) |  | — |  |  | 22.6 |
Total revenue |  | $ | 2,820.7 |  |  | $ | (22.6 | ) |  | $ | 2,406.3 |  |  | $ | 437.0 |
Operating income (loss) |  | $ | 129.2 | * |  | $ | (79.2 | )* |  | $ | 46.9 |  |  | $ | 161.5 |
Depreciation and amortization |  | 155.6 |  |  | — |  |  | 81.8 |  |  | 73.8 |
Total assets |  | 2,021.6 |  |  | 682.6 |  |  | 963.3 |  |  | 375.7 |
Capital expenditures |  | 147.1 |  |  | 3.0 |  |  | 74.8 |  |  | 69.3 |
*Amounts were changed to conform to the current-year presentation. See Note 2
Revenue by Geographic Segment | Geographic information about the company’s revenue, which is principally based on location of the selling organization, properties and outsourcing assets, is presented below:
Year ended December 31, |  | 2018 |  |  | 2017 |  |  | 2016 |
Revenue |  |  |  |  |  |
United States |  | $ | 1,240.0 |  |  | $ | 1,257.0 |  |  | $ | 1,309.3 |
United Kingdom |  | 360.7 |  |  | 315.8 |  |  | 348.0 |
Other foreign |  | 1,224.3 |  |  | 1,169.0 |  |  | 1,163.4 |
Total Revenue |  | $ | 2,825.0 |  |  | $ | 2,741.8 |  |  | $ | 2,820.7 |
Properties, net |  |  |  |  |  |
United States |  | $ | 85.3 |  |  | $ | 85.8 |  |  | $ | 91.4 |
United Kingdom |  | 5.3 |  |  | 16.7 |  |  | 15.1 |
Other foreign |  | 30.7 |  |  | 40.0 |  |  | 38.8 |
Total Properties, net |  | $ | 121.3 |  |  | $ | 142.5 |  |  | $ | 145.3 |
Outsourcing assets, net |  |  |  |  |  |
United States |  | $ | 97.6 |  |  | $ | 81.1 |  |  | $ | 105.1 |
United Kingdom |  | 86.5 |  |  | 89.9 |  |  | 39.0 |
Australia |  | 21.7 |  |  | 18.1 |  |  | 11.5 |
Other foreign |  | 10.6 |  |  | 13.2 |  |  | 16.9 |
Total Outsourcing assets, net |  | $ | 216.4 |  |  | $ | 202.3 |  |  | $ | 172.5 |

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- Definition Tabular disclosure of entity-wide revenues from external customers for each product or service or each group of similar products or services if the information is not provided as part of the reportable operating segment information. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 40 -URI http://asc.fasb.org/extlink&oid=115929826&loc=d3e9031-108599 + Details
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- Definition Tabular disclosure of information concerning material long-lived assets (excluding financial instruments, customer relationships with financial institutions, mortgage and other servicing rights, deferred policy acquisition costs, and deferred taxes assets) located in identified geographic areas and/or the amount of revenue from external customers attributed to that country from which revenue is material. An entity may also provide subtotals of geographic information about groups of countries. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 41 -URI http://asc.fasb.org/extlink&oid=115929826&loc=d3e9038-108599 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 220 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.1) -URI http://asc.fasb.org/extlink&oid=115205541&loc=SL114868664-224227 + Details
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- Definition Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -URI http://asc.fasb.org/extlink&oid=115929826&loc=d3e8736-108599 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 25 -URI http://asc.fasb.org/extlink&oid=115929826&loc=d3e8813-108599 Reference 3: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=108376223&loc=d3e13816-109267 Reference 4: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 21 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=115929826&loc=d3e8721-108599 Reference 5: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -URI http://asc.fasb.org/extlink&oid=115929826&loc=d3e8906-108599 + Details
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