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Segment information (Tables)

12 Months Ended

Dec. 31, 2019

Segment Reporting [Abstract]

Customer Revenue by Classes of Similar Products or Services

Customer revenue by classes of similar products or services, by segment, is presented below:

Year ended December 31,		2019				2018				2017
Services
Cloud & infrastructure services		$	1,567.7			$	1,363.4			$	1,334.3
Application services		750.4				772.4				791.0
BPO services		234.6				250.5				202.9
Total Services		2,552.7				2,386.3				2,328.2
Technology		396.0				438.7				413.6
Total customer revenue		$	2,948.7			$	2,825.0			$	2,741.8

Reconciliation of Segment Operating Income to Consolidated Income (Loss) Before Income Taxes

Presented below is a reconciliation of segment operating income to consolidated income (loss) before income taxes:

Year ended December 31,		2019				2018				2017
Total segment operating income		$	280.4			$	305.4			$	235.4
Interest expense		(62.1		)		(64.0		)		(52.8		)
Other income (expense), net		(136.4		)		(76.9		)		(116.4		)
Cost reduction charges(i)		(28.7		)		(19.7		)		(135.0		)
Corporate and eliminations		(13.5		)		(1.6		)		(3.3		)
Total income (loss) before income taxes		$	39.7			$	143.2			$	(72.1	)

⁽ⁱ⁾ Year ended December 31, 2017 excludes $11.8 million for net foreign currency losses related to exiting foreign countries which are reported in other income (expense), net in the consolidated statements of income.

Reconciliation of Total Business Segment Assets to Consolidated Assets

Presented below is a reconciliation of total business segment assets to consolidated assets:

As of December 31,		2019				2018				2017
Total segment assets		$	1,450.9			$	1,436.6			$	1,364.5
Cash and cash equivalents		538.8				605.0				733.9
Deferred income taxes		114.0				109.3				119.9
Operating lease right-of-use assets		127.1				—				—
Prepaid postretirement assets		136.2				147.6				148.3
Other corporate assets		137.0				159.1				175.8
Total assets		$	2,504.0			$	2,457.6			$	2,542.4

Summary of Operations by Business Segment

A summary of the company’s operations by business segment for 2019, 2018 and 2017 is presented below:

		Total				Corporate				Services				Technology
2019
Customer revenue		$	2,948.7			$	—			$	2,552.7			$	396.0
Intersegment		—				(15.2		)		—				15.2
Total revenue		$	2,948.7			$	(15.2	)		$	2,552.7			$	411.2
Operating income (loss)		$	238.2			$	(42.2	)		$	108.2			$	172.2
Depreciation and amortization		147.4				—				91.9				55.5
Total assets		2,504.0				1,053.1				1,037.7				413.2
Capital expenditures		159.8				7.1				74.0				78.7
2018
Customer revenue		$	2,825.0			$	—			$	2,386.3			$	438.7
Intersegment		—				(24.7		)		—				24.7
Total revenue		$	2,825.0			$	(24.7	)		$	2,386.3			$	463.4
Operating income (loss)		$	284.1			$	(21.3	)		$	67.6			$	237.8
Depreciation and amortization		164.1				—				97.2				66.9
Total assets		2,457.6				1,021.0				1,013.1				423.5
Capital expenditures		189.3				8.0				92.9				88.4
2017
Customer revenue		$	2,741.8			$	—			$	2,328.2			$	413.6
Intersegment		—				(25.9		)		—				25.9
Total revenue		$	2,741.8			$	(25.9	)		$	2,328.2			$	439.5
Operating income (loss)		$	97.1			$	(138.3	)		$	64.8			$	170.6
Depreciation and amortization		156.5				—				84.6				71.9
Total assets		2,542.4				1,177.9				985.9				378.6
Capital expenditures		176.5				4.3				102.7				69.5

Revenue by Geographic Segment

Geographic information about the company’s revenue, which is principally based on location of the selling organization, properties and outsourcing assets, is presented below:

Year ended December 31,		2019				2018				2017
Revenue
United States		$	1,549.9			$	1,240.0			$	1,257.0
United Kingdom		334.3				360.7				315.8
Other foreign		1,064.5				1,224.3				1,169.0
Total Revenue		$	2,948.7			$	2,825.0			$	2,741.8
Properties, net
United States		$	90.7			$	85.3			$	85.8
United Kingdom		10.5				5.3				16.7
Other foreign		23.2				30.7				40.0
Total Properties, net		$	124.4			$	121.3			$	142.5
Outsourcing assets, net
United States		$	99.9			$	97.6			$	81.1
United Kingdom		71.7				86.5				89.9
Australia		21.5				21.7				18.1
Other foreign		9.4				10.6				13.2
Total Outsourcing assets, net		$	202.5			$	216.4			$	202.3

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