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Segment information
 12 Months Ended
Dec. 31, 2020
Segment Reporting [Abstract]  
Segment information Segment information
The company has two business segments: Services and Technology. Revenue classifications within the Services and Technology segment are as follows:
•Cloud and infrastructure services. This represents revenue from helping clients apply cloud and as-a-service delivery models to capitalize on business opportunities, make their end users more productive and manage and secure their IT infrastructure and operations more economically.
•Application services. This represents revenue from helping clients transform their business processes by developing and managing new leading-edge applications for select industries, offering advanced data analytics and modernizing existing enterprise applications.
•Business process outsourcing (BPO) solutions. This represents revenue from the management of critical processes and functions for clients in target industries, helping them improve performance and reduce costs.
•Technology. This represents revenue from designing and developing software operating environments and related applications for high-intensity enterprise computing, including the procurement of hardware and other related products to help clients improve security and flexibility, reduce costs and improve the efficiency of their data-center environments.
The accounting policies of each business segment are the same as those followed by the company as a whole. Intersegment sales and transfers are priced as if the sales or transfers were to third parties. Accordingly, the Technology segment recognizes intersegment revenue and manufacturing profit on software and hardware shipments to customers under Services contracts. The Services segment, in turn, recognizes customer revenue and marketing profits on such shipments of company software and hardware to customers. The Services segment also includes the sale of software and hardware products sourced from third parties that are sold to customers through the company’s Services channels. In the company’s consolidated statements of income, the manufacturing costs of products sourced from the Technology segment and sold to Services customers are reported in cost of revenue for Services.
Also included in the Technology segment’s sales and operating profit are sales of software and hardware sold to the Services segment for internal use in Services engagements. The amount of such profit included in operating income of the Technology segment for the years ended December 31, 2020, 2019 and 2018 was $7.8 million, $5.7 million and $4.2 million, respectively. The profit on these transactions is eliminated in Corporate.
The company evaluates business segment performance based on operating income exclusive of postretirement income or expense, restructuring charges and unusual and nonrecurring items, which are included in Corporate. All other corporate and centrally incurred costs are allocated to the business segments based principally on revenue, employees, square footage or usage. No single customer accounts for more than 10% of revenue.
Corporate assets are principally cash and cash equivalents, prepaid postretirement assets and deferred income taxes. The expense or income related to corporate assets is allocated to the business segments.
Customer revenue by classes of similar products or services, by segment, is presented below:
Year ended December 31,202020192018
Services
Cloud & infrastructure services$1,178.1 $1,287.2 $1,225.4 
Application services350.2 370.9 381.7 
BPO solutions164.6 234.6 250.5 
Total Services1,692.9 1,892.7 1,857.6 
Technology333.4 330.1 393.6 
Total customer revenue$2,026.3 $2,222.8 $2,251.2 

Presented below is a reconciliation of segment operating income to consolidated income (loss) from continuing operations before income taxes:
Year ended December 31,202020192018
Total segment operating income$154.8 $180.1 $233.4 
Interest expense(29.2)(62.1)(64.0)
Other (expense), net(329.6)(136.4)(77.1)
Cost reduction charges(i)
(63.2)(28.7)(19.7)
Corporate and eliminations(4.6)(13.5)(1.6)
Total income (loss) from continuing operations before income taxes$(271.8)$(60.6)$71.0 
(i) Year ended December 31, 2020 excludes $32.3 million for net foreign currency losses related to exiting foreign countries which are reported in other expense, net in the consolidated statements of income.
Presented below is a reconciliation of total business segment assets to consolidated assets:
As of December 31,202020192018
Total segment assets$1,302.3 $1,263.4 $1,254.7 
Cash and cash equivalents898.5 538.8 605.0 
Deferred income taxes136.2 114.0 109.3 
Operating lease right-of-use assets79.3 71.4 — 
Prepaid postretirement assets187.5 136.2 147.6 
Assets of discontinued operations— 243.2 181.9 
Other corporate assets104.1 137.0 159.1 
Total assets$2,707.9 $2,504.0 $2,457.6 
A summary of the company’s operations by business segment is presented below:
TotalCorporateServicesTechnology
2020
Customer revenue$2,026.3 $— $1,692.9 $333.4 
Intersegment— (16.3)— 16.3 
Total revenue$2,026.3 $(16.3)$1,692.9 $349.7 
Operating income (loss)$87.0 $(67.8)$12.2 $142.6 
Depreciation and amortization161.0 — 70.9 90.1 
Total assets2,707.9 1,405.6 850.5 451.8 
Capital expenditures130.1 2.5 49.2 78.4 
2019
Customer revenue$2,222.8 $— $1,892.7 $330.1 
Intersegment— (15.2)— 15.2 
Total revenue$2,222.8 $(15.2)$1,892.7 $345.3 
Operating income (loss)$137.9 $(42.2)$20.8 $159.3 
Depreciation and amortization147.4 — 91.9 55.5 
Total assets2,504.0 1,240.6 864.2 399.2 
Capital expenditures159.8 7.1 74.0 78.7 
2018
Customer revenue$2,251.2 $— $1,857.6 $393.6 
Intersegment— (24.7)— 24.7 
Total revenue$2,251.2 $(24.7)$1,857.6 $418.3 
Operating income (loss)$212.1 $(21.3)$9.1 $224.3 
Depreciation and amortization164.1 — 97.2 66.9 
Total assets2,457.6 1,202.9 846.9 407.8 
Capital expenditures189.3 8.0 92.9 88.4 
Geographic information about the company’s revenue, which is principally based on location of the selling organization, properties and outsourcing assets, is presented below:
Year ended December 31,202020192018
Revenue
United States$781.5 $824.0 $666.2 
United Kingdom228.0 334.3 360.7 
Other foreign1,016.8 1,064.5 1,224.3 
Total Revenue$2,026.3 $2,222.8 $2,251.2 
Properties, net
United States$82.0 $82.3 $75.9 
United Kingdom9.2 10.5 5.3 
Other foreign19.3 23.2 30.7 
Total Properties, net$110.5 $116.0 $111.9 
Outsourcing assets, net
United States$93.1 $99.5 $97.6 
United Kingdom55.3 71.7 86.5 
Australia19.3 21.5 21.7 
Other foreign6.2 9.4 10.6 
Total Outsourcing assets, net$173.9 $202.1 $216.4