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Segment information | 12 Months Ended
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Dec. 31, 2023
Segment Reporting [Abstract] |
Segment information | Segment information The company’s reportable segments are as follows: •Digital Workplace Solutions (DWS), which provides modern and traditional workplace solutions; •Cloud, Applications & Infrastructure Solutions (CA&I), which provides digital platform, applications and infrastructure solutions; and •Enterprise Computing Solutions (ECS), which provides solutions that harness secure, continuous high-intensity computing and enable digital services through software-defined operating environments. The accounting policies of each segment are the same as those followed by the company as a whole. The company evaluates segment performance based on gross profit exclusive of the service cost component of postretirement income or expense, restructuring charges, amortization of purchased intangibles and unusual and nonrecurring items, which are included in other gross profit. Corporate assets are principally cash and cash equivalents, prepaid postretirement assets and deferred income taxes. The expense or income related to corporate assets and centrally incurred costs are allocated to the business segments. No single customer accounts for more than 10% of revenue. A summary of the company’s operations by segment is presented below:
|  | Total Segments |  | DWS |  | CA&I |  | ECS
2023 |  |  |  |  |  |  |  |
Customer revenue |  | $ | 1,725.1 |  |  | $ | 546.1 |  |  | $ | 531.0 |  |  | $ | 648.0 |
Intersegment |  | — |  |  | — |  |  | — |  |  | — |
Total revenue |  | $ | 1,725.1 |  |  | $ | 546.1 |  |  | $ | 531.0 |  |  | $ | 648.0 |
Gross profit |  | $ | 554.7 |  |  | $ | 76.2 |  |  | $ | 81.9 |  |  | $ | 396.6 |
Depreciation and amortization |  | $ | 121.8 |  |  | $ | 29.2 |  |  | $ | 29.8 |  |  | $ | 62.8 |
Total assets |  | $ | 1,196.6 |  |  | $ | 379.2 |  |  | $ | 249.6 |  |  | $ | 567.8 |
Capital expenditures |  | $ | 65.9 |  |  | $ | 3.9 |  |  | $ | 7.1 |  |  | $ | 54.9 |
2022 |  |  |  |  |  |  |  |
Customer revenue |  | $ | 1,699.9 |  |  | $ | 509.9 |  |  | $ | 520.3 |  |  | $ | 669.7 |
Intersegment |  | — |  |  | — |  |  | — |  |  | — |
Total revenue |  | $ | 1,699.9 |  |  | $ | 509.9 |  |  | $ | 520.3 |  |  | $ | 669.7 |
Gross profit |  | $ | 550.8 |  |  | $ | 71.5 |  |  | $ | 47.3 |  |  | $ | 432.0 |
Depreciation and amortization |  | $ | 159.2 |  |  | $ | 38.9 |  |  | $ | 42.3 |  |  | $ | 78.0 |
Total assets |  | $ | 1,190.6 |  |  | $ | 346.5 |  |  | $ | 268.3 |  |  | $ | 575.8 |
Capital expenditures |  | $ | 68.4 |  |  | $ | 6.3 |  |  | $ | 6.5 |  |  | $ | 55.6 |
2021 |  |  |  |  |  |  |  |
Customer revenue |  | $ | 1,745.8 |  |  | $ | 574.5 |  |  | $ | 485.6 |  |  | $ | 685.7 |
Intersegment |  | 1.4 |  |  | — |  |  | — |  |  | 1.4 |
Total revenue |  | $ | 1,747.2 |  |  | $ | 574.5 |  |  | $ | 485.6 |  |  | $ | 687.1 |
Gross profit |  | $ | 562.3 |  |  | $ | 79.3 |  |  | $ | 47.2 |  |  | $ | 435.8 |
Depreciation and amortization |  | $ | 129.1 |  |  | $ | 18.6 |  |  | $ | 55.0 |  |  | $ | 55.5 |
Total assets |  | $ | 1,237.2 |  |  | $ | 353.5 |  |  | $ | 289.6 |  |  | $ | 594.1 |
Capital expenditures |  | $ | 78.9 |  |  | $ | 13.5 |  |  | $ | 13.2 |  |  | $ | 52.2 |
Presented below is a reconciliation of total segment revenue to total consolidated revenue:
Year ended December 31, |  | 2023 |  | 2022 |  | 2021
Total segment revenue |  | $ | 1,725.1 |  |  | $ | 1,699.9 |  |  | $ | 1,747.2 |
Other revenue |  | 290.3 |  |  | 280.0 |  |  | 308.6 |
Elimination of intercompany revenue |  | — |  |  | — |  |  | (1.4) |
Total consolidated revenue |  | $ | 2,015.4 |  |  | $ | 1,979.9 |  |  | $ | 2,054.4 |
Presented below is a reconciliation of total segment gross profit to total consolidated loss before income taxes:
Year ended December 31, |  | 2023 |  | 2022 |  | 2021
Total segment gross profit |  | $ | 554.7 |  |  | $ | 550.8 |  |  | $ | 562.3 |
Other gross profit (loss) |  | (3.4) |  |  | (21.2) |  |  | 9.7 |
Total gross profit |  | 551.3 |  |  | 529.6 |  |  | 572.0 |
Selling, general and administrative expense |  | (450.3) |  |  | (453.2) |  |  | (389.5) |
Research and development expense |  | (24.1) |  |  | (24.2) |  |  | (28.5) |
Interest expense |  | (30.8) |  |  | (32.4) |  |  | (35.4) |
Other (expense), net |  | (393.9) |  |  | (82.4) |  |  | (580.3) |
Total loss before income taxes |  | $ | (347.8) |  |  | $ | (62.6) |  |  | $ | (461.7) |
Other revenue and other gross profit (loss) are comprised of an aggregation of a number of immaterial business activities and cost reduction charges. These businesses principally provide for the management of processes and functions for clients in select industries, helping them improve performance and reduce costs. Presented below is a reconciliation of total business segment assets to consolidated assets:
As of December 31, |  | 2023 |  | 2022 |  | 2021
Total segment assets |  | $ | 1,196.6 |  |  | $ | 1,190.6 |  |  | $ | 1,237.2 |
Other assets |  | 82.1 |  |  | 96.8 |  |  | 206.9 |
Cash and cash equivalents |  | 387.7 |  |  | 391.8 |  |  | 552.9 |
Deferred income taxes |  | 114.0 |  |  | 118.6 |  |  | 125.3 |
Operating lease right-of-use assets |  | 35.4 |  |  | 42.5 |  |  | 62.7 |
Prepaid postretirement assets |  | 38.0 |  |  | 119.5 |  |  | 159.7 |
Other corporate assets |  | 111.6 |  |  | 105.8 |  |  | 74.8 |
Total assets |  | $ | 1,965.4 |  |  | $ | 2,065.6 |  |  | $ | 2,419.5 |
Geographic information about the company’s revenue, which is principally based on location of the selling organization, properties and outsourcing assets, is presented below:
Year ended December 31, |  | 2023 |  | 2022 |  | 2021
Revenue |  |  |  |  |  |
United States |  | $ | 889.0 |  |  | $ | 854.9 |  |  | $ | 856.2 |
United Kingdom |  | 289.3 |  |  | 228.0 |  |  | 284.9 |
Other foreign(i) |  | 837.1 |  |  | 897.0 |  |  | 913.3 |
Total Revenue |  | $ | 2,015.4 |  |  | $ | 1,979.9 |  |  | $ | 2,054.4 |
Properties, net |  |  |  |  |  |
United States |  | $ | 45.9 |  |  | $ | 52.5 |  |  | $ | 62.5 |
Other foreign(i) |  | 18.4 |  |  | 23.4 |  |  | 24.0 |
Total Properties, net |  | $ | 64.3 |  |  | $ | 75.9 |  |  | $ | 86.5 |
Outsourcing assets, net |  |  |  |  |  |
United States |  | $ | 19.5 |  |  | $ | 36.0 |  |  | $ | 66.2 |
Australia |  | 7.8 |  |  | 9.5 |  |  | 16.7 |
United Kingdom |  | 2.0 |  |  | 17.9 |  |  | 36.3 |
Other foreign(i) |  | 2.3 |  |  | 3.0 |  |  | 5.4 |
Total Outsourcing assets, net |  | $ | 31.6 |  |  | $ | 66.4 |  |  | $ | 124.6 |
(i) No other individual country’s revenue, properties, net and outsourcing assets, net exceeded 10% for the years ended December 31, 2023, 2022 and 2021.

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 22 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-22 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 15 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-15 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 31 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-31 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (d) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 42 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-42 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (f) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 40 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-40 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -Name Accounting Standards Codification -Publisher FASB -URI https://asc.fasb.org//280/tableOfContent Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 26 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-26 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 34 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-34 Reference 11: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 41 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-41 Reference 12: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 21 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-21 Reference 13: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 21 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-21 Reference 14: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (e) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 + Details
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