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Segment information
 12 Months Ended
Dec. 31, 2023
Segment Reporting [Abstract]  
Segment information Segment information
The company’s reportable segments are as follows:
•Digital Workplace Solutions (DWS), which provides modern and traditional workplace solutions;
•Cloud, Applications & Infrastructure Solutions (CA&I), which provides digital platform, applications and infrastructure solutions; and
•Enterprise Computing Solutions (ECS), which provides solutions that harness secure, continuous high-intensity computing and enable digital services through software-defined operating environments.
The accounting policies of each segment are the same as those followed by the company as a whole.
The company evaluates segment performance based on gross profit exclusive of the service cost component of postretirement income or expense, restructuring charges, amortization of purchased intangibles and unusual and nonrecurring items, which are included in other gross profit.
Corporate assets are principally cash and cash equivalents, prepaid postretirement assets and deferred income taxes. The expense or income related to corporate assets and centrally incurred costs are allocated to the business segments.
No single customer accounts for more than 10% of revenue.
A summary of the company’s operations by segment is presented below:
Total SegmentsDWSCA&IECS
2023
Customer revenue$1,725.1 $546.1 $531.0 $648.0 
Intersegment— — — — 
Total revenue$1,725.1 $546.1 $531.0 $648.0 
Gross profit$554.7 $76.2 $81.9 $396.6 
Depreciation and amortization$121.8 $29.2 $29.8 $62.8 
Total assets$1,196.6 $379.2 $249.6 $567.8 
Capital expenditures$65.9 $3.9 $7.1 $54.9 
2022
Customer revenue$1,699.9 $509.9 $520.3 $669.7 
Intersegment— — — — 
Total revenue$1,699.9 $509.9 $520.3 $669.7 
Gross profit$550.8 $71.5 $47.3 $432.0 
Depreciation and amortization$159.2 $38.9 $42.3 $78.0 
Total assets$1,190.6 $346.5 $268.3 $575.8 
Capital expenditures$68.4 $6.3 $6.5 $55.6 
2021
Customer revenue$1,745.8 $574.5 $485.6 $685.7 
Intersegment1.4 — — 1.4 
Total revenue$1,747.2 $574.5 $485.6 $687.1 
Gross profit$562.3 $79.3 $47.2 $435.8 
Depreciation and amortization$129.1 $18.6 $55.0 $55.5 
Total assets$1,237.2 $353.5 $289.6 $594.1 
Capital expenditures$78.9 $13.5 $13.2 $52.2 
Presented below is a reconciliation of total segment revenue to total consolidated revenue:
Year ended December 31,202320222021
Total segment revenue$1,725.1 $1,699.9 $1,747.2 
Other revenue290.3 280.0 308.6 
Elimination of intercompany revenue— — (1.4)
Total consolidated revenue$2,015.4 $1,979.9 $2,054.4 
Presented below is a reconciliation of total segment gross profit to total consolidated loss before income taxes:
Year ended December 31,202320222021
Total segment gross profit$554.7 $550.8 $562.3 
Other gross profit (loss)(3.4)(21.2)9.7 
Total gross profit551.3 529.6 572.0 
Selling, general and administrative expense(450.3)(453.2)(389.5)
Research and development expense(24.1)(24.2)(28.5)
Interest expense(30.8)(32.4)(35.4)
Other (expense), net(393.9)(82.4)(580.3)
Total loss before income taxes$(347.8)$(62.6)$(461.7)
Other revenue and other gross profit (loss) are comprised of an aggregation of a number of immaterial business activities and cost reduction charges. These businesses principally provide for the management of processes and functions for clients in select industries, helping them improve performance and reduce costs.
Presented below is a reconciliation of total business segment assets to consolidated assets:
As of December 31,202320222021
Total segment assets$1,196.6 $1,190.6 $1,237.2 
Other assets82.1 96.8 206.9 
Cash and cash equivalents387.7 391.8 552.9 
Deferred income taxes114.0 118.6 125.3 
Operating lease right-of-use assets35.4 42.5 62.7 
Prepaid postretirement assets38.0 119.5 159.7 
Other corporate assets111.6 105.8 74.8 
Total assets$1,965.4 $2,065.6 $2,419.5 
Geographic information about the company’s revenue, which is principally based on location of the selling organization, properties and outsourcing assets, is presented below:
Year ended December 31,202320222021
Revenue
United States$889.0 $854.9 $856.2 
United Kingdom289.3 228.0 284.9 
Other foreign(i)
837.1 897.0 913.3 
Total Revenue$2,015.4 $1,979.9 $2,054.4 
Properties, net
United States$45.9 $52.5 $62.5 
Other foreign(i)
18.4 23.4 24.0 
Total Properties, net$64.3 $75.9 $86.5 
Outsourcing assets, net
United States$19.5 $36.0 $66.2 
Australia7.8 9.5 16.7 
United Kingdom2.0 17.9 36.3 
Other foreign(i)
2.3 3.0 5.4 
Total Outsourcing assets, net$31.6 $66.4 $124.6 
(i) No other individual country’s revenue, properties, net and outsourcing assets, net exceeded 10% for the years ended December 31, 2023, 2022 and 2021.