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Segment information | 12 Months Ended
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Dec. 31, 2024
Segment Reporting [Abstract] |
Segment information | Segment information The company’s reportable segments are as follows: •Digital Workplace Solutions (DWS), which provides workplace solutions featuring intelligent workplace services, proactive experience management and collaboration tools to support business growth; •Cloud, Applications & Infrastructure Solutions (CA&I), which provides digital transformation in the areas of cloud migration and management, applications and infrastructure transformation and modernization solutions; and •Enterprise Computing Solutions (ECS), which provides solutions that harness secure, high-intensity enterprise computing and enable digital services through software-defined operating environments. This segment structure reflects the financial information used by the company’s chief operating decision maker (CODM) to make decisions regarding the company’s business, including resource allocations and performance assessments, as well as the current operating focus. The company’s CODM is a group that consists of the Chief Executive Officer, the President and Chief Operating Officer and the Executive Vice President and Chief Financial Officer. The CODM evaluates the performance of the segments based on segment revenue and segment gross profit. The company’s CODM regularly reviews cost of revenues by segment and treats it as a significant segment expense. Segment revenue and segment gross profit are exclusive of certain activities and expenses that are not allocated to specific segments and reported in other as described below. Other, as presented in the reconciliation tables below, includes revenue, cost of revenue and assets related to certain non-core business activities including the company’s business process solutions, which primarily provides for the management of processes and functions for clients in select industries, and a United Kingdom business process outsourcing consolidated joint venture. Additionally, certain expenses within cost of revenue such as restructuring charges, amortization of purchased intangibles and unusual and nonrecurring items are not allocated to specific segments. These amounts are combined within other revenue and other gross profit (loss) to arrive at total consolidated revenue and total consolidated gross profit (loss) as reported in the reconciliations below. Corporate assets are principally cash and cash equivalents, prepaid pension and postretirement assets, deferred income taxes and operating lease right-of-use assets. Information regarding the company’s reportable segments is presented below:
|  | Total Segments |  | DWS |  | CA&I |  | ECS
2024 |  |  |  |  |  |  |  |
Total revenue |  | $ | 1,701.7 |  |  | $ | 523.5 |  |  | $ | 526.9 |  |  | $ | 651.3 |
Cost of revenue |  | 1,140.6 |  |  | 441.4 |  |  | 439.8 |  |  | 259.4 |
Gross profit |  | $ | 561.1 |  |  | $ | 82.1 |  |  | $ | 87.1 |  |  | $ | 391.9 |
Total assets |  | $ | 1,081.4 |  |  | $ | 323.2 |  |  | $ | 224.0 |  |  | $ | 534.2 |
Capital expenditures |  | $ | 68.2 |  |  | $ | 6.0 |  |  | $ | 6.5 |  |  | $ | 55.7 |
2023 |  |  |  |  |  |  |  |
Total revenue |  | $ | 1,725.1 |  |  | $ | 546.1 |  |  | $ | 531.0 |  |  | $ | 648.0 |
Cost of revenue |  | 1,170.4 |  |  | 469.9 |  |  | 449.1 |  |  | 251.4 |
Gross profit |  | $ | 554.7 |  |  | $ | 76.2 |  |  | $ | 81.9 |  |  | $ | 396.6 |
Total assets |  | $ | 1,196.6 |  |  | $ | 379.2 |  |  | $ | 249.6 |  |  | $ | 567.8 |
Capital expenditures |  | $ | 65.9 |  |  | $ | 3.9 |  |  | $ | 7.1 |  |  | $ | 54.9 |
2022 |  |  |  |  |  |  |  |
Total revenue |  | $ | 1,699.9 |  |  | $ | 509.9 |  |  | $ | 520.3 |  |  | $ | 669.7 |
Cost of revenue |  | 1,149.1 |  |  | 438.4 |  |  | 473.0 |  |  | 237.7 |
Gross profit |  | $ | 550.8 |  |  | $ | 71.5 |  |  | $ | 47.3 |  |  | $ | 432.0 |
Total assets |  | $ | 1,190.6 |  |  | $ | 346.5 |  |  | $ | 268.3 |  |  | $ | 575.8 |
Capital expenditures |  | $ | 68.4 |  |  | $ | 6.3 |  |  | $ | 6.5 |  |  | $ | 55.6 |
Presented below is a reconciliation of total segment revenue to total consolidated revenue:
Year ended December 31, |  | 2024 |  | 2023 |  | 2022
Total segment revenue |  | $ | 1,701.7 |  |  | $ | 1,725.1 |  |  | $ | 1,699.9 |
Other revenue |  | 306.7 |  |  | 290.3 |  |  | 280.0 |
Total consolidated revenue |  | $ | 2,008.4 |  |  | $ | 2,015.4 |  |  | $ | 1,979.9 |
Presented below is a reconciliation of total segment gross profit to total consolidated loss before income taxes:
Year ended December 31, |  | 2024 |  | 2023 |  | 2022
Total segment gross profit |  | $ | 561.1 |  |  | $ | 554.7 |  |  | $ | 550.8 |
Other gross profit (loss) |  | 24.8 |  |  | (3.4) |  |  | (21.2) |
Total gross profit |  | 585.9 |  |  | 551.3 |  |  | 529.6 |
Selling, general and administrative expense |  | (424.2) |  |  | (450.3) |  |  | (453.2) |
Research and development expense |  | (25.2) |  |  | (24.1) |  |  | (24.2) |
Goodwill impairment |  | (39.1) |  |  | — |  |  | — |
Interest expense |  | (31.9) |  |  | (30.8) |  |  | (32.4) |
Other (expense), net |  | (140.8) |  |  | (393.9) |  |  | (82.4) |
Total loss before income taxes |  | $ | (75.3) |  |  | $ | (347.8) |  |  | $ | (62.6) |
Presented below is a reconciliation of total segment assets to consolidated assets:
As of December 31, |  | 2024 |  | 2023 |  | 2022
Total segment assets |  | $ | 1,081.4 |  |  | $ | 1,196.6 |  |  | $ | 1,190.6 |
Other assets |  | 113.5 |  |  | 82.1 |  |  | 96.8 |
Cash and cash equivalents |  | 376.5 |  |  | 387.7 |  |  | 391.8 |
Deferred income taxes |  | 96.6 |  |  | 114.0 |  |  | 118.6 |
Operating lease right-of-use assets |  | 38.4 |  |  | 35.4 |  |  | 42.5 |
Prepaid pension and postretirement assets |  | 25.6 |  |  | 38.0 |  |  | 119.5 |
Other corporate assets |  | 140.3 |  |  | 111.6 |  |  | 105.8 |
Total assets |  | $ | 1,872.3 |  |  | $ | 1,965.4 |  |  | $ | 2,065.6 |
Geographic information about the company’s revenue, which is principally based on location of the selling organization, properties and outsourcing assets, is presented below:
Year ended December 31, |  | 2024 |  | 2023 |  | 2022
Revenue |  |  |  |  |  |
United States |  | $ | 864.1 |  |  | $ | 889.0 |  |  | $ | 854.9 |
United Kingdom |  | 241.1 |  |  | 289.3 |  |  | 228.0 |
Other foreign(i) |  | 903.2 |  |  | 837.1 |  |  | 897.0 |
Total revenue |  | $ | 2,008.4 |  |  | $ | 2,015.4 |  |  | $ | 1,979.9 |
Properties, net |  |  |  |  |  |
United States |  | $ | 42.4 |  |  | $ | 45.9 |  |  | $ | 52.5 |
Other foreign(i) |  | 14.7 |  |  | 18.4 |  |  | 23.4 |
Total properties, net |  | $ | 57.1 |  |  | $ | 64.3 |  |  | $ | 75.9 |
Outsourcing assets, net |  |  |  |  |  |
United States |  | $ | 7.6 |  |  | $ | 19.5 |  |  | $ | 36.0 |
Australia |  | 7.5 |  |  | 7.8 |  |  | 9.5 |
United Kingdom |  | 5.1 |  |  | 2.0 |  |  | 17.9 |
Other foreign(i) |  | 3.8 |  |  | 2.3 |  |  | 3.0 |
Total outsourcing assets, net |  | $ | 24.0 |  |  | $ | 31.6 |  |  | $ | 66.4 |
(i) No other individual country’s revenue, properties, net and outsourcing assets, net exceeded 10% for the years ended December 31, 2024, 2023 and 2022. Additionally, no single customer accounts for more than 10% of revenue.

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/exampleRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 55 -Paragraph 48 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482785/280-10-55-48 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards 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