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Condensed Consolidated Statements of Operations - USD ($)
$ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2022
Jun. 30, 2021
Jun. 30, 2022
Jun. 30, 2021
Revenue:        
Total revenue $ 48,238 $ 52,118 $ 96,730 $ 102,217
Cost of revenue:        
Total cost of revenue 13,301 11,873 26,245 22,567
Gross profit 34,937 40,245 70,485 79,650
Operating expenses:        
Sales and marketing 28,850 25,465 58,043 49,390
Research and development 10,948 8,162 21,592 16,108
General and administrative 11,158 9,100 22,035 18,868
Total operating expenses 50,956 42,727 101,670 84,366
Loss from operations (16,019) (2,482) (31,185) (4,716)
Interest expense 49 106 103 337
Other (income) expense, net 103 211 280 327
Loss before provision for (benefit from) income taxes (16,171) (2,799) (31,568) (5,380)
Provision for (benefit from) income taxes 41 (282) 123 (33)
Net loss (16,212) (2,517) (31,691) (5,347)
Cumulative preferred dividends allocated to preferred stockholders 0 0 0 (558)
Net loss attributable to common stockholders $ (16,212) $ (2,517) $ (31,691) $ (5,905)
Net income (loss) per share attributable to common stockholders:        
Basic (in dollars per share) $ (0.34) $ (0.05) $ (0.67) $ (0.15)
Diluted (in dollars per share) $ (0.34) $ (0.05) $ (0.67) $ (0.15)
Weighted-average shares used in computing net income (loss) per share attributable to common stockholders:        
Basic (in shares) 47,187,586 46,570,195 47,408,479 39,664,436
Diluted (in shares) 47,187,586 46,570,195 47,408,479 39,664,436
Subscription and other platform        
Revenue:        
Total revenue $ 43,064 $ 44,377 $ 86,541 $ 87,287
Cost of revenue:        
Total cost of revenue 9,958 8,179 19,560 15,664
Professional services        
Revenue:        
Total revenue 5,174 7,741 10,189 14,930
Cost of revenue:        
Total cost of revenue $ 3,343 $ 3,694 $ 6,685 $ 6,903