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Condensed Consolidated Statements of Operations - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2023
Sep. 30, 2022
Sep. 30, 2023
Sep. 30, 2022
Revenue        
Total revenue $ 39,222 $ 47,575 $ 124,371 $ 144,305
Cost of revenue        
Total cost of revenue 10,847 13,302 36,253 39,547
Gross profit 28,375 34,273 88,118 104,758
Operating expenses        
Sales and marketing 21,510 26,553 68,555 84,596
Research and development 9,730 11,324 31,759 32,916
General and administrative 11,200 11,164 37,583 33,199
Total operating expenses 42,440 49,041 137,897 150,711
Loss from operations (14,065) (14,768) (49,779) (45,953)
Interest expense 18 42 80 145
Other income, net (2,718) (463) (8,483) (183)
Loss before provision for income taxes (11,365) (14,347) (41,376) (45,915)
Provision for income taxes 109 40 535 163
Net loss $ (11,474) $ (14,387) $ (41,911) $ (46,078)
Net loss per share:        
Basic (in dollars per share) $ (0.26) $ (0.30) $ (0.92) $ (0.97)
Diluted (in dollars per share) $ (0.26) $ (0.30) $ (0.92) $ (0.97)
Weighted-average shares used in computing net loss per share:        
Basic (in shares) 43,832,475 47,640,200 45,655,106 47,357,711
Diluted (in shares) 43,832,475 47,640,200 45,655,106 47,357,711
Subscription and other platform        
Revenue        
Total revenue $ 36,430 $ 43,271 $ 114,130 $ 129,812
Cost of revenue        
Total cost of revenue 8,390 10,120 27,345 29,680
Professional services        
Revenue        
Total revenue 2,792 4,304 10,241 14,493
Cost of revenue        
Total cost of revenue $ 2,457 $ 3,182 $ 8,908 $ 9,867