
In just
15 months,
we succeeded
in integrating
Panalpina,
a company
half the size
of DSV.
47.3% growth in EBIT before special items
For the Group, we achieved revenue of DKK 115,932 million
(+26.0%), gross profit of DKK 28,534 million (+23.5%) and
operating profit before special items of DKK 9,520 million
(+47.3%). Adjusted free cash flow came to DKK 8,746 mil-
lion, and we distributed DKK 5,619 million to shareholders in
2020 via share buybacks and dividend. The DSV Panalpina
share price rose 33% in 2020.
2020 was a tough and unpredictable year, and it is a remark-
able achievement that the financial results for 2020 are bet-
ter than we anticipated before COVID-19 hit us. Across all
our divisions and markets, we have delivered excellent results
and, throughout the year, DSV Panalpina has played an impor-
tant role in global society; when the world closed due to the
pandemic, our employees found transport solutions to secur-
ing, e.g., food, household products and personal protection
equipment on behalf of our customers. Despite grounded
passenger aircras and disruption across all transport modes,
we managed to keep supply chains flowing.
Panalpina successfully integrated
In just 15 months, we succeeded in integrating Panalpina,
a company half the size of DSV and the biggest acquisition
in the history of our company. It takes a lot of eort and at-
tention to carry out a comprehensive integration in such short
time, but the good results of joining forces are already showing.
The skills, knowledge and capacity that Panalpina has brought
to DSV have made us a stronger company and have clearly
created value for our shareholders.
With the addition of Panalpina, the Group is now among the
leading companies in the global transport and logistics indus-
try, but our market share is less than 5% due to a very frag-
mented industry. Our acquisition ambition therefore remains a
core part of our growth strategy along with our ambition to
grow organically. In 2020, we announced two smaller bolt-on
acquisitions, Prime Cargo and Globeflight, but large acquisi-
tions remain our primary focus.
New ambitious sustainability targets
Earlier this year, we unveiled our ambitious targets for reducing
greenhouse gas emissions. The combined DSV and Panalpina
emissions amounted to 16 million tonnes CO
2
in 2019, of which
the largest part was related to freight transport. We are commit-
ted to the Science Based Targets initiative, which enables us
to credibly demonstrate that we do our fair share to pave the
road for a greener future. Therefore, by 2030, we must reduce
our carbon footprint by at least 30% from a 2019 base year.
In 2020, we already saw a reduction; however, this was
mainly due to lower volumes following COVID-19. The long-
term target can only be achieved if we work closely with our
customers and suppliers and form partnerships with dierent
stakeholders in and outside our industry. In 2020, we have
partnered with other large companies to develop sustainable
fuels, and in the coming years we will increase our focus on
developing sustainable logistics services.
We went through a challenging 2020 without reducing focus
on other corporate responsibility activities. We remain com-
mitted to the UN Global Compact, we support the Sustainable
Development Goals, and we focus strongly on both business
ethics, responsible procurement and, not least, a safe and se-
cure working environment for our employees. The latter has
been especially important in 2020, where the safety of em-
ployees has been a top priority during the pandemic.
Technology driving us forward
In DSV Panalpina, we take part in pushing the industry for-
ward towards a more digitalised future. Technology helps us
support our customers eectively and professionally with
better products and value-added services. It is also an impor-
tant tool for our employees in securing our company’s pro-
ductivity and eciency.
In 2020, we have taken important steps forward in several
areas: We have introduced new, advanced track-and-trace
services creating visibility in supply chains. We have implemented
new robotic storage and retrieval systems in our warehouses
that are particularly suited for e-commerce operations. And
we have tested our first autonomous drones, which help us
manage inventory in warehouses.
New ambitious financial targets
We have already signed o on our old financial targets.
We met our goals, ahead of schedule, and I am happy that
we can now announce a new set of ambitious targets.
We are a top performer in our industry, but we see further
potential to improve – driven by growth, scale, technology
and our strong organisation. By 2025, we target a conversion
ratio of 40.0% or higher for the Group (see more details
about the targets on page 15).
We owe our employees a special thank you for their tireless and
impressive eort in very dicult circumstances throughout the
year. The COVID-19 crisis has shown us that freight forwarding
is still a people’s business, and the results that DSV Panalpina has
achieved in 2020 are due to our people. 2021 will be another
unpredictable and challenging year, but with our strong and
flexible business model and the right people on board, we will
make sure to keep our customers’ supply chains flowing.
Jens Bjørn Andersen, CEO
5 DSV Panalpina Annual Report 2020 Introduction