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Segments - Schedule of Segment Adjusted Gross Profit (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Less Adjusted Gross Profit reconciling items:
Stock-based compensation	$ (13,510)	$ (8,741)
Less other reconciling items:
Sales and marketing	(15,651)	(13,487)
Research and development	(14,345)	(13,088)
General and administrative	(15,015)	(9,701)
Depreciation and amortization	(7,814)	(2,877)
Interest and other expense, net	(3,952)	(621)
Net loss before income taxes	(28,269)	(18,726)
Operating segments
Adjusted Gross Profit
Gross profit	30,317	22,040
Operating segments | Technology
Adjusted Gross Profit
Gross profit	23,388	16,969
Operating segments | Professional Services
Adjusted Gross Profit
Gross profit	6,929	5,071
Segment reconciling items
Less Adjusted Gross Profit reconciling items:
Stock-based compensation	(1,809)	(992)
Less other reconciling items:
Sales and marketing	(15,651)	(13,487)
Research and development	(14,345)	(13,088)
General and administrative	(15,015)	(9,701)
Depreciation and amortization	(7,814)	(2,877)
Interest and other expense, net	$ (3,952)	$ (621)

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