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Segments (Tables) | 3 Months Ended
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Mar. 31, 2025
Segment Reporting [Abstract] |
Schedule of Segment Adjusted Gross Profit | The reconciliation between reportable segment Adjusted Gross Profit to consolidated loss before income tax is as follows (in thousands):
| Three Months Ended March 31, |  |
| 2025 |  | 2024 |  |  |  |
| (unaudited) |  |
Adjusted Gross Profit |  |  |  |  |  |  |
Technology | $ | 34,611 |  |  | $ | 32,160 |  |  |  |  |
Professional Services | 4,437 |  |  | 6,159 |  |  |  |  |
Total reportable segments Adjusted Gross Profit | 39,048 |  |  | 38,319 |  |  |  |  |
Less Adjusted Gross Profit reconciling items: |  |  |  |  |  |  |
Stock-based compensation | (1,221) |  |  | (1,697) |  |  |  |  |
Acquisition-related costs, net(1) | (194) |  |  | (156) |  |  |  |  |
Restructuring costs | (1,398) |  |  | (260) |  |  |  |  |
Less other reconciling items: |  |  |  |  |  |  |
Sales and marketing | (14,738) |  |  | (19,058) |  |  |  |  |
Research and development | (15,186) |  |  | (14,871) |  |  |  |  |
General and administrative | (14,162) |  |  | (14,564) |  |  |  |  |
Depreciation and amortization | (12,320) |  |  | (10,525) |  |  |  |  |
Interest and other income (expense), net | (3,356) |  |  | 2,338 |  |  |  |  |
Loss before income taxes | $ | (23,527) |  |  | $ | (20,474) |  |  |  |  |
____________________ (1)Acquisition-related costs, net include deferred retention expenses attributable to the Lumeon, Carevive, ARMUS, and KPI Ninja acquisitions.
Schedule of Segment Revenue | Revenue, Adjusted Cost of Revenue, and Adjusted Gross Profit by operating segment were as follows (in thousands):
| Three Months Ended March 31, |  |
| 2025 |  | 2024 |  |  |  |
| (unaudited) |  |
Technology: |  |  |  |  |  |  |
Revenue | $ | 51,482 |  |  | $ | 46,966 |  |  |  |  |
Adjusted Cost of Revenue(1) | 16,871 |  |  | 14,806 |  |  |  |  |
Adjusted Gross Profit | $ | 34,611 |  |  | $ | 32,160 |  |  |  |  |
Professional Services: |  |  |  |  |  |  |
Revenue | $ | 27,931 |  |  | $ | 27,757 |  |  |  |  |
Adjusted Cost of Revenue(2) | 23,494 |  |  | 21,598 |  |  |  |  |
Adjusted Gross Profit | $ | 4,437 |  |  | $ | 6,159 |  |  |  |  |
____________________ (1)Technology Adjusted Cost of Revenue primarily consists of costs associated with hosting and supporting our technology, including third-party cloud computing and hosting costs, license and revenue share fees, contractor costs, and salary and related personnel costs for our cloud services and support teams. Technology Adjusted Cost of Revenue excludes depreciation, amortization, stock-based compensation, acquisition-related costs, net, and restructuring costs. (2)Professional Services Adjusted Cost of Revenue primarily consists of costs related to delivering our team’s expertise in analytics, strategic advisory, improvement, and implementation services. These costs primarily include salary and related personnel costs, travel-related costs, and outside contractor costs. Professional Services Adjusted Cost of Revenue excludes stock-based compensation, acquisition-related costs, net, and restructuring costs.

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- Definition Tabular disclosure of the reconciliation of profit (loss) from reportable segments to the consolidated income (loss) before income tax expense (benefit) and discontinued operations. Includes, but is not limited to, reconciliation after income tax if income tax is allocated to the reportable segment. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 31 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-31 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-30 + Details
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- Definition Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 25 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-25 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-22 Reference 3: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-30 + Details
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