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Segments (Tables)
 3 Months Ended
Mar. 31, 2025
Segment Reporting [Abstract]  
Schedule of Segment Adjusted Gross Profit
The reconciliation between reportable segment Adjusted Gross Profit to consolidated loss before income tax is as follows (in thousands):
Three Months Ended March 31,
20252024
(unaudited)
Adjusted Gross Profit
Technology$34,611 $32,160 
Professional Services4,437 6,159 
Total reportable segments Adjusted Gross Profit39,048 38,319 
Less Adjusted Gross Profit reconciling items:
Stock-based compensation(1,221)(1,697)
Acquisition-related costs, net(1)
(194)(156)
Restructuring costs(1,398)(260)
Less other reconciling items:
Sales and marketing(14,738)(19,058)
Research and development(15,186)(14,871)
General and administrative(14,162)(14,564)
Depreciation and amortization(12,320)(10,525)
Interest and other income (expense), net(3,356)2,338 
Loss before income taxes $(23,527)$(20,474)
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(1)Acquisition-related costs, net include deferred retention expenses attributable to the Lumeon, Carevive, ARMUS, and KPI Ninja acquisitions.
Schedule of Segment Revenue
Revenue, Adjusted Cost of Revenue, and Adjusted Gross Profit by operating segment were as follows (in thousands):
Three Months Ended March 31,
20252024
(unaudited)
Technology:
Revenue
$51,482 $46,966 
Adjusted Cost of Revenue(1)
16,871 14,806 
Adjusted Gross Profit
$34,611 $32,160 
Professional Services:
Revenue$27,931 $27,757 
Adjusted Cost of Revenue(2)
23,494 21,598 
Adjusted Gross Profit$4,437 $6,159 
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(1)Technology Adjusted Cost of Revenue primarily consists of costs associated with hosting and supporting our technology, including third-party cloud computing and hosting costs, license and revenue share fees, contractor costs, and salary and related personnel costs for our cloud services and support teams. Technology Adjusted Cost of Revenue excludes depreciation, amortization, stock-based compensation, acquisition-related costs, net, and restructuring costs.

(2)Professional Services Adjusted Cost of Revenue primarily consists of costs related to delivering our team’s expertise in analytics, strategic advisory, improvement, and implementation services. These costs primarily include salary and related personnel costs, travel-related costs, and outside contractor costs. Professional Services Adjusted Cost of Revenue excludes stock-based compensation, acquisition-related costs, net, and restructuring costs.