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Segment Reporting | 9 Months Ended
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Sep. 30, 2024
Segment Reporting |
Segment Reporting | 16. Segment Reporting Our chief operating decision maker (who is our Chief Executive Officer) reviews our financial information presented on an operating segment basis for purposes of allocating resources and evaluating our financial performance. Following the merger with NetSapiens, Inc., the Company reorganized into two operating segments, a software solutions operating segment and a cloud telecommunications services operating segment. The cloud telecommunications services segment generates revenue from selling cloud telecommunication services, products, and other internet services. The software solutions segment generates revenue from selling perpetual software licenses and software subscriptions, subscription maintenance and support, and professional services. The Company has two reportable operating segments, which consist of cloud telecommunications services and software solutions. Segment revenue, income/(loss) from operations, other income/(expense) and income/(loss) before income tax provision are as follows (in thousands):
|  | Three Months Ended September 30, |  |  | Nine Months Ended September 30, |
|  | 2024 |  |  | 2023 |  |  | 2024 |  |  | 2023 |
Revenue: |  |  |  |  |  |  |  |  |  |  |  |
Cloud telecommunications services |  | $ | 9,767 |  |  | $ | 9,183 |  |  | $ | 28,267 |  |  | $ | 26,306 |
Software solutions |  |  | 5,860 |  |  |  | 4,691 |  |  |  | 16,331 |  |  |  | 12,729 |
Consolidated revenue |  |  | 15,627 |  |  |  | 13,874 |  |  |  | 44,598 |  |  |  | 39,035 |
Operating income/(loss) from operations |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Cloud telecommunications services |  |  | (38 | ) |  |  | 73 |  |  |  | 160 |  |  |  | (1,312 | )
Software solutions |  |  | 173 |  |  |  | 291 |  |  |  | 1,038 |  |  |  | (415 | )
Total operating income/(loss) |  |  | 135 |  |  |  | 364 |  |  |  | 1,198 |  |  |  | (1,727 | )
Other income/(expense), net: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Cloud telecommunications services |  |  | 64 |  |  |  | 1,425 |  |  |  | 104 |  |  |  | 1,360 |
Software solutions |  |  | (5 | ) |  |  | (52 | ) |  |  | (32 | ) |  |  | 25 |
Total other income/(expense), net |  |  | 59 |  |  |  | 1,373 |  |  |  | 72 |  |  |  | 1,385 |
Income/(loss) before income tax provision: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Cloud telecommunications services |  |  | 26 |  |  |  | 1,498 |  |  |  | 264 |  |  |  | 48 |
Software solutions |  |  | 168 |  |  |  | 239 |  |  |  | 1,006 |  |  |  | (390 | )
Income/(loss) before income tax provision |  | $ | 194 |  |  | $ | 1,737 |  |  | $ | 1,270 |  |  | $ | (342 | )
Depreciation and amortization for the cloud telecommunications services segment was $349 and $381 for the three months ended September 30, 2024 and 2023, respectively, and $1,058 and $1,176 for the nine months ended September 30, 2024 and 2023, respectively. Depreciation and amortization for the software solutions segment was $480 and $506 for the three months ended September 30, 2024 and 2023, respectively, and $1,447 and $1,519 for the nine months ended September 30, 2024 and 2023, respectively. Interest income for the cloud telecommunications services segment was $69 and $0 for the three months ended September 30, 2024 and 2023, respectively, and $127 and $0 for the nine months ended September 30, 2024 and 2023, respectively. Interest income for the software solutions segment was $0 for the three and nine months ended September 30, 2024 and 2023, respectively. Interest expense for the cloud telecommunications services segment was $7 and $36 for the three months ended September 30, 2024 and 2023, respectively, and $31 and $111 for the nine months ended September 30, 2024 and 2023, respectively. Interest expense for the software solutions segment was $0 for the three and nine months ended September 30, 2024 and 2023, respectively. The Company operates in two geographic areas, the United States and international. Revenue by geography is based on the location of the customer from which the revenue is earned. Revenue by geographic location is as follows (in thousands):
|  | Three Months Ended September 30, |  |  | Nine Months Ended September 30, |
|  | 2024 |  |  | 2023 |  |  | 2024 |  |  | 2023 |
United States |  | $ | 14,962 |  |  | $ | 12,862 |  |  | $ | 41,934 |  |  | $ | 36,984 |
International |  |  | 665 |  |  |  | 1,012 |  |  |  | 2,664 |  |  |  | 2,051 |
Total revenue |  | $ | 15,627 |  |  | $ | 13,874 |  |  | $ | 44,598 |  |  | $ | 39,035 |

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- Definition The entire disclosure for reporting segments including data and tables. 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