11.

Revenue

Nature of goods and services

The following is a description of principal activities – separated by reportable segments – from which the Company generates its revenue. For more detailed information about reportable segments. See Note

– Segment reporting for more information.

(a)

Network Access Services

The Company generates Network Access Services revenues primarily through the provisioning of mobile services (“Ting Mobile”). Other sources of revenue include the provisioning of fixed high-speed Internet access (“Ting Internet”) as well as billing solutions to Internet Service Providers (“ISPs”).

Ting wireless usage contracts grant customers access to standard talk, text and data mobile services. Ting mobile contracts are billed based on the actual amount of monthly services utilized by each customer during their billing cycle and charged to customers on a postpaid basis. Voice minutes, text messages and megabytes of data are each billed separately based on a tiered pricing program. The Company recognizes revenue for Ting mobile usage based on the actual amount of monthly services utilized by each customer.

Ting Internet contracts provide customers Internet access at their home or business through the installation and use of our fiber optic network. Ting Internet contracts are generally prepaid and grant customers with unlimited bandwidth based on a fixed price per month basis. Because consideration is collected before the service period, revenue is initially deferred and recognized as the Company performs its obligation to provide Internet access. Though the Company does

not

consider the installation of fixed Internet access to be a distinct performance obligation, the fees related to installation are immaterial and therefore revenue is recognized as billed.

Both Ting Mobile and Ting Internet access services are primarily contracted through the Ting website, for

one

month at a time and contain

commitment to renew the contract following each customer’s monthly billing cycle. The Company’s billing cycle for all Ting Mobile and Ting Internet customers is computed based on the customer’s activation date. In order to recognize revenue as the Company satisfies its obligations, we compute the amount of revenues earned but

not

billed from the end of each billing cycle to the end of each reporting period. In addition, revenues associated with the sale of wireless devices and accessories and Internet hardware to subscribers are recognized when title and risk of loss is transferred to the subscriber and shipment has occurred. Incentive marketing credits given to customers are recorded as a reduction of revenue.

Our Roam Mobility brand also offers standard talk, text and data mobile services. Roam Mobility customers prepay for their usage through the Roam Mobility website. When prepayments are received the amount is deferred, and subsequently recognized as the Company satisfies its obligation to provide mobile services. In addition, revenues associated with the sale of SIM cards are recognized when title and risk of loss is transferred to the subscriber and shipment has occurred. Incentive marketing credits given to customers are recorded as a reduction of revenue.

In those cases, where payment is

not

received at the time of sale, revenue is

not

recognized at contract inception unless the collection of the related accounts receivable is reasonably assured. The Company records costs that reflect expected refunds, rebates and credit card charge-backs as a reduction of revenues at the time of the sale based on historical experiences and current expectations.

(b)

Domain Services

Domain registration contracts, which can be purchased for terms of

one

ten

years, provide our resellers and retail registrant customers with the exclusive right to a personalized internet address from which to build an online presence. The Company enters into domain registration contracts in connection with each new, renewed and transferred-in domain registration. At the inception of the contract, the Company charges and collects the registration fee for the entire registration period. Though fees are collected upfront, revenue from domain registrations are recognized ratably over the registration period as domain registration contracts contain a ‘right to access’ license of IP, which is a distinct performance obligation measured over time. The registration period begins once the Company has confirmed that the requested domain name has been appropriately recorded in the registry under contractual performance standards.

Domain related value-added services like digital certifications, WHOIS privacy and hosted email provide our resellers and retail registrant customers tools and additional functionality to be used in conjunction with domain registrations. All domain related value-added services are considered distinct performance obligations which transfer the promised service to the customer over the contracted term. Fees charged to customers for domain related value-added services are collected at the inception of the contract, and revenue is recognized on a straight-line basis over the contracted term, consistent with the satisfaction of the performance obligations.

The Company is an ICANN accredited registrar. Thus, the Company is the primary obligor with our reseller and retail registrant customers and is responsible for the fulfillment of our registrar services to those parties. As a result, the Company reports revenue in the amount of the fees we receive directly from our reseller and retail registrant customers. Our reseller customers maintain the primary obligor relationship with their retail customers, establish pricing and retain credit risk to those customers. Accordingly, the Company does

not

recognize any revenue related to transactions between our reseller customers and their ultimate retail customers.

The Company also sells the rights to the Company’s portfolio domains or names acquired through the Company’s domain expiry stream. Revenue generated from sale of domain name contracts, containing a distinct performance obligation to transfer the domain name rights under the Company’s control, is generally recognized once the rights have been transferred and payment has been received in full.

Advertising revenue is derived through domain parking monetization, whereby the Company contracts with

third

-party Internet advertising publishers to direct web traffic from the Company’s domain expiry stream domains and Internet portfolio domains to advertising websites. Compensation from Internet advertising publishers is calculated variably on a cost-per-action basis based on the number of advertising links that have been visited in a given month. Given that the variable consideration is calculated and paid on a monthly basis,

estimation of variable consideration is required.

Disaggregation of Revenue

The following is a summary of the Company’s revenue earned from each significant revenue stream (Dollar amounts in thousands of U.S. dollars):

Revenue

	Three months ended June 30,				Six months ended June 30,
	2019		2018		2019		2018 (1)
Network Access Services:
Mobile Services	$	20,986	$	22,411	$	41,795	$	44,283
Other Services		2,644		1,895		5,087		3,631
Total Network Access Services		23,630		24,306		46,882		47,914

Domain Services
Wholesale
Domain Services		46,485		42,540		89,076		100,968
Value Added Services		4,775		4,601		8,959		9,035
Total Wholesale		51,260		47,141		98,035		110,003

Retail		8,783		8,477		17,425		16,913
Portfolio		444		1,163		728		2,052
Total Domain Services		60,487		56,781		116,188		128,968

	$	84,117	$	81,087	$	163,070	$	176,882

As a result of the bulk transfer of

2.65

million domain names to Namecheap on

January 5, 2018,

recognized revenue for the

six

months ended

June 30, 2018

includes

$14.6

million related to previously deferred revenue for these names.

During the

three

and

six

months ended

June 30, 2019,

customer accounted for more than

10%

of total revenue. During the

three

months ended

June 30, 2018,

customer accounted for more than

10%

of total revenue. During the

six

months ended

June 30, 2018,

one

customer accounted for

11%

of revenue. As at

June 30, 2019

and

December 31, 2018,

customer accounted for more than

10%

of accounts receivable.

The following is a summary of the Company’s cost of revenue from each significant revenue stream (Dollar amounts in thousands of U.S. dollars):

Cost of Revenue

	Three months ended June 30,				Six months ended June 30,
	2019		2018 (1)		2019		2018 (1)
Network Access Services:
Mobile Services	$	10,806	$	11,978	$	21,549	$	23,243
Other Services		956		1,290		2,025		2,230
Total Network Access Services		11,762		13,268		23,574		25,473

Domain Services
Wholesale
Domain Services		37,817		35,844		72,656		87,161
Value Added Services		738		748		1,531		1,605
Total Wholesale		38,555		36,592		74,187		88,766

Retail		4,409		4,446		8,768		8,855
Portfolio		147		195		276		379
Total Domain Services		43,111		41,233		83,231		98,000

Network Expenses:
Network, other costs		2,385		2,701		4,780		5,275
Network, depreciation and amortization costs		2,352		1,727		4,327		3,357
		4,737		4,428		9,107		8,632

	$	59,610	$	58,929	$	115,912	$	132,105

As a result of the bulk transfer of

2.65

million domain names to Namecheap on

January

5th,

2018,

recognized cost of sales for the

six

months ended

June 30, 2018

includes

$14.5

million related to prepaid costs for these names.

Contract Balances

The following table provides information about contract liabilities (deferred revenue) from contracts with customers. The Company accounts for contract assets and liabilities on a contract-by-contract basis, with each contract presented as either a net contract asset or a net contract liability accordingly.

Given that Company’s long-term contracts with customers are billed in advance of service, the Company’s contract liabilities relate to amounts recorded as deferred revenues. The Company does

not

have material streams of contracted revenue that have

not

been billed.

Deferred revenue primarily relates to the portion of the transaction price received in advance related to the unexpired term of domain name registrations and other domain related value-added services, on both a wholesale and retail basis, net of external commissions.

The opening balance of deferred revenue was

$143.7

million as of

January 1, 2019.

Significant changes in deferred revenue were as follows (Dollar amounts in thousands of U.S. dollars):

Deferred Revenue

	Six months ended June 30, 2019
Balance, beginning of period	$	143,694
Acquired in a business combination 1		11,387
Deferred revenue		119,356
Recognized revenue		(117,218	)
Balance, end of period	$	157,219

The Company acquired Ascio on

March 18, 2019.

As part of the transition, the Company acquired active domain name contracts for terms ranging from

years, for which the registration fees have already been collected from customers. As required by ASC

805,

Business Combinations, the Company has recorded deferred revenue at fair value at the acquisition date, which was determined by estimating the costs associated with customer support services and prepaid domain name registration fees to fulfill the contractual obligations over the remaining life of the contract at the acquisition date plus a normal profit margin.

Remaining Performance Obligations:

For mobile and internet access services, where the performance obligation is part of contracts that have an original expected duration of

one

year or less (typically

one

month), the Company has elected to apply a practical expedient to

not

disclose revenues expected to be recognized in the future related performance obligations that are unsatisfied (or partially unsatisfied) (Dollar amounts in thousands of US dollars).

Although domain registration contracts are deferred over the lives of the individual contracts, which can range from

one

ten

years, approximately

percent of our deferred revenue balance related to domain contracts is expected to be recognized within the next

twelve

months.

Deferred revenue related to Roam Mobility and Exact hosting contracts are also deferred over the lives of the individual contracts, which are expected to be fully recognized within the next

twelve

months.