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Fair Value Measurements (Tables) | 12 Months Ended
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Dec. 31, 2020
Fair Value Disclosures [Abstract] |
Summary of Company's Fair Value Hierarchy for its Financial Assets and Liabilities | The following table represents the Company’s fair value hierarchy for its financial assets and liabilities that are measured at fair value on a recurring basis (in thousands):
|  | Fair Value Measurements |
|  | As of December 31, 2020 |
|  | Level 1 |  |  | Level 2 |  |  | Level 3 |  |  | Total |
Assets: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Money market funds (1) |  | $ | 503 |  |  | $ | — |  |  | $ | — |  |  | $ | 503 |
Total Assets |  | $ | 503 |  |  | $ | — |  |  | $ | — |  |  | $ | 503 |
Liabilities: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest rate swap (2) |  | $ | — |  |  | $ | (1,144 | ) |  | $ | — |  |  | $ | (1,144 | )
Total Liabilities |  | $ | — |  |  | $ | (1,144 | ) |  | $ | — |  |  | $ | (1,144 | )
|  | Fair Value Measurements |
|  | As of December 31, 2019 |
|  | Level 1 |  |  | Level 2 |  |  | Level 3 |  |  | Total |
Assets: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Money market funds (1) |  | $ | 2,354 |  |  | $ | — |  |  | $ | — |  |  | $ | 2,354 |
Total Assets |  | $ | 2,354 |  |  | $ | — |  |  | $ | — |  |  | $ | 2,354 |
Liabilities: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest rate swap (2) |  | $ | — |  |  | $ | (144 | ) |  | $ | — |  |  | $ | (144 | )
Contingent purchase price (3) |  |  | — |  |  |  | — |  |  |  | (2,511 | ) |  |  | (2,511 | )
Total Liabilities |  | $ | — |  |  | $ | (144 | ) |  | $ | (2,511 | ) |  | $ | (2,655 | )
(1) | Included in cash and cash equivalents in the Consolidated Balance Sheets.
(2) | The Company has an interest rate swap contract that hedges the risk of variability from interest payments on its borrowings (refer to Note 4 – Debt and Note 6 – Derivatives and Hedging). The fair value of the interest rate swap is based on mark-to-market valuations prepared by a third-party broker. Those valuations are based on observable interest rates and other observable market data, which the Company considers Level 2 inputs.
(3) | Included in accrued expenses and other current liabilities in the Consolidated Balance Sheets.
Summary of Changes in the Fair Value of Level 3 Contingent Consideration | Changes in the fair value of Level 3 contingent consideration were as follows (in thousands):
|  | Contingent |
|  | Consideration |
Balance at December 31, 2017 |  | $ | — |
Acquisition of FeedbackNow (1) |  |  | (3,388 | )
Fair value adjustment of contingent purchase price (2) |  |  | (780 | )
Foreign exchange effect |  |  | (28 | )
Balance at December 31, 2018 |  |  | (4,196 | )
Fair value adjustment of contingent purchase price (2) |  |  | (68 | )
Payment of contingent purchase price (3) |  |  | 1,769 |
Foreign exchange effect |  |  | (16 | )
Balance at December 31, 2019 |  |  | (2,511 | )
Fair value adjustment of contingent purchase price (2) |  |  | (22 | )
Payment of contingent purchase price (4) |  |  | 2,680 |
Foreign exchange effect |  |  | (147 | )
Balance at December 31, 2020 |  | $ | — |
(1) | Refer to Note 2 – Acquisitions for a discussion of the fair value of the contingent purchase price as of the acquisition date.
(2) | Subsequent to the acquisition of FeedbackNow, the increases in the fair value of the contingent consideration were primarily due to the achievement of contract bookings during these periods. T he Monte Carlo simulation was used to determine the fair value and increases or decreases in the simulation’s inputs would have resulted in higher or lower fair value measurements. These amounts were recognized as acquisition and integration costs in the Consolidated Statements of Operations.
(3) | During the third quarter of 2019, the first year financial targets were met and $1.8 million was paid to the sellers during the same period.
(4) | During the third quarter of 2020, the second year financial targets were met and $2.7 million was paid to the sellers during the fourth quarter of 2020.

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- Definition Tabular disclosure of the fair value measurement of liabilities using significant unobservable inputs (Level 3), a reconciliation of the beginning and ending balances, separately presenting changes attributable to the following: (1) total gains or losses for the period (realized and unrealized), segregating those gains or losses included in earnings (or changes in net assets), and gains or losses recognized in other comprehensive income (loss) and a description of where those gains or losses included in earnings (or changes in net assets) are reported in the statement of income (or activities); (2) purchases, sales, issues, and settlements (each type disclosed separately); and (3) transfers in and transfers out of Level 3 (for example, transfers due to changes in the observability of significant inputs) by class of liability. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 820 -SubTopic 10 -Section 50 -Paragraph 2 -Subparagraph (c) -URI http://asc.fasb.org/extlink&oid=117815213&loc=d3e19207-110258 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 820 -SubTopic 10 -Section 50 -Paragraph 3 -URI http://asc.fasb.org/extlink&oid=117815213&loc=d3e19279-110258 + Details
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- Definition Tabular disclosure of assets and liabilities, including [financial] instruments measured at fair value that are classified in stockholders' equity, if any, that are measured at fair value on a recurring basis. The disclosures contemplated herein include the fair value measurements at the reporting date by the level within the fair value hierarchy in which the fair value measurements in their entirety fall, segregating fair value measurements using quoted prices in active markets for identical assets (Level 1), significant other observable inputs (Level 2), and significant unobservable inputs (Level 3). + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 820 -SubTopic 10 -Section 50 -Paragraph 2 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=117815213&loc=d3e19207-110258 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 820 -SubTopic 10 -Section 50 -Paragraph 2 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=117815213&loc=d3e19207-110258 + Details
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