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<SEC-DOCUMENT>0001035704-06-000515.txt : 20060802
<SEC-HEADER>0001035704-06-000515.hdr.sgml : 20060802
<ACCEPTANCE-DATETIME>20060802121923
ACCESSION NUMBER:		0001035704-06-000515
CONFORMED SUBMISSION TYPE:	8-K
PUBLIC DOCUMENT COUNT:		2
CONFORMED PERIOD OF REPORT:	20060801
ITEM INFORMATION:		Regulation FD Disclosure
ITEM INFORMATION:		Financial Statements and Exhibits
FILED AS OF DATE:		20060802
DATE AS OF CHANGE:		20060802

FILER:

	COMPANY DATA:	
		COMPANY CONFORMED NAME:			TELETECH HOLDINGS INC
		CENTRAL INDEX KEY:			0001013880
		STANDARD INDUSTRIAL CLASSIFICATION:	SERVICES-BUSINESS SERVICES, NEC [7389]
		IRS NUMBER:				841291044
		STATE OF INCORPORATION:			DE
		FISCAL YEAR END:			1231

	FILING VALUES:
		FORM TYPE:		8-K
		SEC ACT:		1934 Act
		SEC FILE NUMBER:	001-11919
		FILM NUMBER:		06996968

	BUSINESS ADDRESS:	
		STREET 1:		9197 S PEORIA STREET
		CITY:			ENGLEWOOD
		STATE:			CO
		ZIP:			80112
		BUSINESS PHONE:		303-397-8100

	MAIL ADDRESS:	
		STREET 1:		9197 S PEORIA STREET
		CITY:			ENGLEWOOD
		STATE:			CO
		ZIP:			80112
</SEC-HEADER>
<DOCUMENT>
<TYPE>8-K
<SEQUENCE>1
<FILENAME>d38329e8vk.htm
<DESCRIPTION>FORM 8-K
<TEXT>
<HTML>
<HEAD>
<TITLE>e8vk</TITLE>
</HEAD>
<BODY bgcolor="#FFFFFF">
<!-- PAGEBREAK -->
<H5 align="left" style="page-break-before:always">&nbsp;</H5><P>
<DIV style="font-family: 'Times New Roman',Times,serif">




<DIV style="width: 100%; border-bottom: 2pt solid black; font-size: 1pt">&nbsp;</DIV>
<DIV style="width: 100%; border-bottom: 1pt solid black; font-size: 1pt">&nbsp;</DIV>




<DIV align="center" style="font-size: 14pt; margin-top: 12pt"><B>UNITED STATES<BR>
SECURITIES AND EXCHANGE COMMISSION</B>
</DIV>

<DIV align="center" style="font-size: 12pt"><B>Washington, D.C. 20549</B>
</DIV>

<DIV align="center" style="font-size: 18pt; margin-top: 12pt"><B>FORM 8-K</B>
</DIV>


<DIV align="center" style="font-size: 12pt; margin-top: 12pt"><B>CURRENT REPORT</B>
</DIV>


<DIV align="center" style="font-size: 12pt; margin-top: 12pt"><B>Pursuant to Section&nbsp;13 or 15(d) of the Securities Exchange Act of 1934</B>
</DIV>


<DIV align="center" style="font-size: 10pt; margin-top: 18pt"><B>Date of Report (Date of earliest event reported): August&nbsp;1, 2006</B>
</DIV>

<DIV align="center" style="font-size: 24pt; margin-top: 12pt"><B>TeleTech Holdings, Inc.</B>
</DIV>

<DIV align="center" style="font-size: 10pt">(Exact name of registrant as specified in its charter)</DIV>


<DIV align="center">
<TABLE style="font-size: 10pt" cellspacing="0" border="0" cellpadding="0" width="100%">
<!-- Begin Table Head -->
<TR valign="bottom">
    <TD width="30%">&nbsp;</TD>
    <TD width="5%">&nbsp;</TD>
    <TD width="30%">&nbsp;</TD>
    <TD width="5%">&nbsp;</TD>
    <TD width="30%">&nbsp;</TD>
</TR>
<!-- End Table Head -->
<!-- Begin Table Body -->
<TR valign="bottom">
    <TD align="center" valign="top"><B>Delaware</B>
</TD>
    <TD>&nbsp;</TD>
    <TD align="center" valign="top"><B>001-11919</B>
</TD>
    <TD>&nbsp;</TD>
    <TD align="center" valign="top"><B>84-1291044</B></TD>
</TR>
<TR valign="bottom">
    <TD align="center" valign="top">(State of<BR>
Incorporation)
</TD>
    <TD>&nbsp;</TD>
    <TD align="center" valign="top">(Commission<BR>
File Number)
</TD>
    <TD>&nbsp;</TD>
    <TD align="center" valign="top">(I.R.S. Employer<BR>
Identification No.)</TD>
</TR>
<!-- End Table Body -->
</TABLE>
</DIV>


<DIV align="center" style="font-size: 10pt; margin-top: 18pt"><B>9197 S. Peoria Street, Englewood, Colorado 80112</B><BR>
(Address of principal executive offices, including Zip Code)
</DIV>


<DIV align="center" style="font-size: 10pt; margin-top: 18pt">Telephone Number: <B>(303)&nbsp;397-8100</B><BR>
(Registrant&#146;s telephone number, including area code)
</DIV>


<DIV align="center" style="font-size: 10pt; margin-top: 18pt"><B>Not applicable</B><BR>
(Former name or former address, if changed since last report.)
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt">Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the
filing obligation of the registrant under any of the following provisions (see General Instruction
A.2. below):
</DIV>


<DIV align="left" style="font-size: 10pt; margin-top: 12pt"><FONT face="Wingdings">&#111;</FONT>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Written communications pursuant to Rule&nbsp;425 under the Securities Act (17 CFR 230.425)
</DIV>


<DIV align="left" style="font-size: 10pt; margin-top: 6pt"><FONT face="Wingdings">&#111;</FONT>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Soliciting material pursuant to Rule&nbsp;14a-12 under the Exchange Act (17 CFR 240.14a-12)
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt"><FONT face="Wingdings">&#111;</FONT>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pre-commencement communications pursuant to Rule&nbsp;14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt"><FONT face="Wingdings">&#111;</FONT>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pre-commencement communications pursuant to Rule&nbsp;13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
</DIV>


<DIV style="width: 100%; border-bottom: 1pt solid black; margin-top: 10pt; font-size: 1pt">&nbsp;</DIV>
<DIV style="width: 100%; border-bottom: 2pt solid black; font-size: 1pt">&nbsp;</DIV>





<P align="center" style="font-size: 10pt">&nbsp;
</DIV>

<!-- PAGEBREAK -->
<P><HR noshade><P>
<H5 align="left" style="page-break-before:always">&nbsp;</H5><P>

<DIV style="font-family: 'Times New Roman',Times,serif">
<!-- link2 "Item&nbsp;7.01. Results of Operation and Financial Condition" -->

<DIV align="left" style="font-size: 10pt; margin-top: 12pt"><B>Item&nbsp;7.01. Results of Operation and Financial Condition</B>
</DIV>


<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;On August&nbsp;1, 2006 Registrant issued a press release setting forth Registrant&#146;s financial and
operating results for the quarter ended June&nbsp;30, 2006. On August&nbsp;1, 2006, the Registrant also held
a conference call, which was open to the public, to discuss these results. A copy of this press
release is attached hereto as Exhibit&nbsp;99.1 and hereby incorporated by reference.
</DIV>
<!-- link2 "Item&nbsp;9.01 Financial Statements and Exhibits" -->

<DIV align="left" style="font-size: 10pt; margin-top: 12pt"><B>Item&nbsp;9.01 Financial Statements and Exhibits</B>
</DIV>


<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;99.1 Press Release issued by TeleTech on August&nbsp;1, 2006
</DIV>
<!-- link1 "SIGNATURE" -->

<DIV align="center" style="font-size: 10pt; margin-top: 18pt"><B>SIGNATURE</B>
</DIV>


<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly
caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
</DIV>

<TABLE width="100%" border="0" cellspacing="0" cellpadding="0" style="font-size: 10pt">
<TR>
    <TD width="48%">&nbsp;</TD>
    <TD width="1%">&nbsp;</TD>
    <TD width="1%">&nbsp;</TD>
    <TD width="35%">&nbsp;</TD>
    <TD width="15%">&nbsp;</TD>
</TR>
<TR>
    <TD valign="top" align="left">&nbsp;</TD>
    <TD colspan="3" align="left">TeleTech Holdings, Inc.<BR>
&nbsp;</TD>
    <TD>&nbsp;</TD>
</TR><TR>
    <TD align="left">&nbsp;</TD>
    <TD valign="top">By:&nbsp;&nbsp;</TD>
    <TD colspan="2" style="border-bottom: 1px solid #000000" align="left">/s/ Kenneth D. Tuchman
&nbsp;</TD>
    <TD>&nbsp;</TD>
</TR>
<TR>
    <TD colspan="5">&nbsp;</TD>
</TR>
<TR>
    <TD colspan="5">&nbsp;</TD>
</TR>

<TR>
    <TD align="left">&nbsp;</TD>
    <TD colspan="3" align="left">KENNETH D. TUCHMAN&nbsp;</TD>
    <TD>&nbsp;</TD>
</TR><TR>
    <TD align="left">&nbsp;</TD>
    <TD colspan="3" align="left">Chief Executive Officer&nbsp;</TD>
    <TD>&nbsp;</TD>
</TR>
<TR>
    <TD colspan="5">&nbsp;</TD>
</TR>
</TABLE>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt">Dated: August&nbsp;2, 2006

</DIV>


<P align="center" style="font-size: 10pt">2
</DIV>

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<P><HR noshade><P>
<H5 align="left" style="page-break-before:always">&nbsp;</H5><P>

<DIV style="font-family: 'Times New Roman',Times,serif">
<!-- link1 "EXHIBIT INDEX" -->

<DIV align="center" style="font-size: 10pt; margin-top: 18pt"><B>EXHIBIT INDEX</B>
</DIV>

<DIV align="center">
<TABLE style="font-size: 10pt" cellspacing="0" border="0" cellpadding="0" width="100%">
<!-- Begin Table Head -->
<TR valign="bottom">
    <TD width="5%">&nbsp;</TD>
    <TD width="5%">&nbsp;</TD>
    <TD width="88%">&nbsp;</TD>
</TR>
<TR style="font-size: 8pt" valign="bottom">
    <TD nowrap align="left"><B>EXHIBIT</B></TD>
    <TD>&nbsp;</TD>
    <TD nowrap align="left">&nbsp;</TD>
</TR>
<TR style="font-size: 8pt" valign="bottom">
    <TD nowrap align="left" style="border-bottom: 1px solid #000000"><B>NUMBER</B></TD>
    <TD>&nbsp;</TD>
    <TD nowrap align="left" style="border-bottom: 1px solid #000000"><B>DESCRIPTION</B></TD>
</TR>

<!-- End Table Head -->
<!-- Begin Table Body -->
<TR valign="bottom">
    <TD valign="top"><DIV style="margin-left:0px; text-indent:-0px">99.1
</DIV></TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">Press Release Dated August&nbsp;1, 2006</TD>
</TR>
<!-- End Table Body -->
</TABLE>
</DIV>


<P align="center" style="font-size: 10pt">3
</DIV>

</BODY>
</HTML>
</TEXT>
</DOCUMENT>
<DOCUMENT>
<TYPE>EX-99.1
<SEQUENCE>2
<FILENAME>d38329exv99w1.htm
<DESCRIPTION>PRESS RELEASE
<TEXT>
<HTML>
<HEAD>
<TITLE>exv99w1</TITLE>
</HEAD>
<BODY bgcolor="#FFFFFF">
<!-- PAGEBREAK -->
<H5 align="left" style="page-break-before:always">&nbsp;</H5><P>

<DIV style="font-family: 'Times New Roman',Times,serif">

<DIV align="right" style="font-size: 10pt; margin-top: 12pt"><B>Exhibit&nbsp;99.1</B>
</DIV>


<DIV align="right" style="font-size: 10pt; margin-top: 12pt">&nbsp;
</DIV>

<DIV align="center">
<TABLE style="font-size: 10pt" cellspacing="0" border="0" cellpadding="0" width="100%">
<!-- Begin Table Head -->
<TR valign="bottom">
    <TD width="47%"></TD>
    <TD width="5%"></TD>
    <TD width="47%"></TD>
</TR>
<!-- End Table Head -->
<!-- Begin Table Body -->
<TR valign="bottom">
    <TD align="left" valign="top"><B>Investor Contact:</B>
</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top"><B>Media Contact:</B></TD>
</TR>
<TR valign="bottom">
    <TD align="left" valign="top">Karen Breen<BR>
303-397-8592
</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">KCHiggins<BR>
303-397-8325</TD>
</TR>
<!-- End Table Body -->
</TABLE>
</DIV>


<DIV align="center" style="font-size: 12pt; margin-top: 6pt"><B>TeleTech Reports Second Quarter 2006 Financial Results</B>
</DIV>

<DIV align="center" style="font-size: 10pt"><I>Record Second Quarter Revenue Grows 13 Percent, Operating Margin More Than Doubles;<br>
2006 Revenue Growth Expectation Raised to Between 11 and 12 Percent</I></DIV>


<DIV align="left" style="font-size: 10pt; margin-top: 6pt"><B>Englewood, Colo., August&nbsp;1, 2006 </B>&#151; TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global
business process outsourcing (BPO)&nbsp;provider, today announced second quarter 2006 financial results.
The Company also filed its Quarterly Report on Form 10-Q with the Securities and Exchange
Commission for the quarter ended June&nbsp;30, 2006.
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt">TeleTech reported record second quarter revenue of $287&nbsp;million, a 13&nbsp;percent increase over the
year-ago quarter. Further, revenue in TeleTech&#146;s North American and International BPO segments,
representing 97&nbsp;percent of consolidated revenue, grew 19.3&nbsp;percent over the year-ago quarter.
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt">Income from operations more than doubled from the year-ago quarter, increasing to $11.6&nbsp;million or
4.0&nbsp;percent of total revenue.
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt">Fully diluted EPS increased more than three-fold over the prior-year quarter to 17 cents per share.
This includes a $5.2&nbsp;million (7 cents per share) tax benefit from the reversal of certain
international deferred tax valuation allowances due to continued and improved profitability in
these regions.
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt"><B>EXECUTIVE COMMENTARY</B><BR>
&#147;We are very pleased to have achieved record second-quarter revenue while more than doubling our
operating margin,&#148; said Kenneth Tuchman, chairman and chief executive officer. &#147;This is the third
consecutive quarter of double-digit revenue gains achieved entirely from organic growth. Our
improved performance resulted from solid execution and an ongoing commitment to profitable growth
as we focus on achieving our year-end 2007 financial goals. We plan to further complement our
strong organic growth with Global 500 clients by pursuing strategic and accretive acquisitions,
such as our recent purchase of Direct Alliance Corporation,&#148; said Tuchman. &#147;We will also continue
our share repurchase program given our belief in the prospects for our business and our leading
industry position.&#148;
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt"><B>SECOND QUARTER 2006 BUSINESS HIGHLIGHTS<BR>
Strong Revenue and Operating Margin</B>
</DIV>


<DIV style="margin-top: 6pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">

<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="2%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left"><B>&#149;</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD>TeleTech&#146;s improved financial results were attributable to solid performance in its
North American and International BPO business segments due to growth in new and existing
client programs, continued expansion of business in offshore locations and ongoing profit
improvement initiatives.</TD>
</TR>

<TR>
    <TD style="font-size: 6pt">&nbsp;</TD>
</TR><TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="2%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left"><B>&#149;</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD>Revenue in TeleTech&#146;s International BPO segment grew 8.3&nbsp;percent to $88&nbsp;million over the
prior-year quarter. The operating results in this segment approached breakeven, excluding
restructuring and asset impairment charges of $0.4&nbsp;million, representing a significant
improvement over the $6.0&nbsp;million operating loss for the year-ago quarter.</TD>
</TR>

</TABLE>
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 12pt"><B>Expansion in Its Global 500 Client Base</B>
</DIV>


<DIV style="margin-top: 6pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">

<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="2%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left"><B>&#149;</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD>Through the first six months of 2006, TeleTech signed an estimated $135&nbsp;million of
incremental annual revenue from new and existing clients.</TD>
</TR>

<TR>
    <TD style="font-size: 6pt">&nbsp;</TD>
</TR><TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="2%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left"><B>&#149;</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD>During the same six months, TeleTech also renewed an estimated $75&nbsp;million of annual
revenue.</TD>
</TR>

<TR>
    <TD style="font-size: 6pt">&nbsp;</TD>
</TR><TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="2%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left"><B>&#149;</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD>TeleTech is in the final stages of multiple deals with Global 500 companies and plans to
announce these agreements when completed.</TD>
</TR>

</TABLE>
</DIV>

<P align="center" style="font-size: 10pt">&nbsp;
</DIV>

<!-- PAGEBREAK -->
<P><HR noshade><P>
<H5 align="left" style="page-break-before:always">&nbsp;</H5><P>

<DIV style="font-family: 'Times New Roman',Times,serif">

<DIV align="left" style="font-size: 10pt; margin-top: 12pt"><B>Completed Acquisition of Direct Alliance Corporation</B>
</DIV>


<DIV style="margin-top: 6pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">

<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="2%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left"><B>&#149;</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD>As planned, on June&nbsp;30, 2006, TeleTech completed the acquisition of Direct Alliance
Corporation, a global provider of sales and e-commerce solutions. Throughout its 13-year
history, Direct Alliance has enabled some of the world&#146;s best-known hardware, software, and
electronics manufacturers to expand market reach and increase revenue by offering
outsourced professional sales, e-commerce and account management capabilities. These
capabilities help the Global 500 efficiently serve small and midsize businesses,
governments and disparate divisions of large corporations.</TD>
</TR>

</TABLE>
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 12pt"><B>Strong Balance Sheet Funding Organic Growth and Share Repurchase Program</B>
</DIV>


<DIV style="margin-top: 6pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">

<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="2%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left"><B>&#149;</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD>As of quarter-end, TeleTech had cash and cash equivalents of $31.3&nbsp;million and total
debt to equity of 29&nbsp;percent. The increase in total debt from the year-ago quarter is
primarily related to the acquisition of Direct Alliance.</TD>
</TR>

</TABLE>
</DIV>

<DIV style="margin-top: 6pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">

<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="2%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left"><B>&#149;</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD>EBITDA was $23.4&nbsp;million for the second quarter 2006, a 30&nbsp;percent increase over $18.0
million in the year-ago quarter.</TD>
</TR>

</TABLE>
</DIV>

<DIV style="margin-top: 6pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">

<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="2%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left"><B>&#149;</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD>As a result of increased global demand, capital expenditures were $13.9&nbsp;million, up from
$11.4&nbsp;million a year-ago.</TD>
</TR>

</TABLE>
</DIV>

<DIV style="margin-top: 6pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">

<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="2%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left"><B>&#149;</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD>TeleTech repurchased $10.6&nbsp;million of common stock through the first six months of 2006,
leaving approximately $55.2&nbsp;million remaining under the repurchase program as of
quarter-end.</TD>
</TR>

</TABLE>
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 12pt"><B>Business Outlook</B>
</DIV>


<DIV style="margin-top: 6pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">

<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="2%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left"><B>&#149;</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD>For the full year 2006, TeleTech projects revenue will grow approximately 11 to 12
percent over 2005, including the Direct Alliance acquisition. Furthermore, TeleTech
believes fourth quarter 2006 operating margin will approximate 6 to 7&nbsp;percent and EBITDA
margin will approximate 10 to 11&nbsp;percent, both excluding unusual charges.</TD>
</TR>

</TABLE>
</DIV>

<DIV style="margin-top: 6pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">

<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="2%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left"><B>&#149;</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD>TeleTech projects the acquisition of Direct Alliance will contribute approximately $35
million to revenue during the last six months of 2006 and will be slightly accretive to
earnings during the first twelve months of combined operations.</TD>
</TR>

</TABLE>
</DIV>
<DIV align="left" style="font-size: 10pt; margin-top: 6pt"><B>SEC FILINGS</B><BR>
The Company&#146;s filings with the Securities and Exchange Commission are available in the
&#147;Investors&#148; section of TeleTech&#146;s website, which can be found at <u>www.teletech.com</u>.
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt"><I>CONFERENCE CALL</I><BR>
TeleTech executive management will hold a conference call to discuss second quarter 2006 financial
results on Tuesday, August&nbsp;1, 2006, at 5:00 p.m. Eastern Time. You are invited to join a live
webcast of the call by visiting the &#147;Investors&#148; section of the TeleTech website at
<u>www.teletech.com</u>. If you are unable to participate during the live webcast, a replay of the call
will be available on the TeleTech website through Tuesday, August&nbsp;15, 2006.
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt"><B>NON-GAAP FINANCIAL MEASURES</B><BR>
To supplement the Company&#146;s consolidated financial statements presented in accordance with
generally accepted accounting principles in the United States (GAAP), the Company uses the
following measure defined as non-GAAP financial information by the Securities and Exchange
Commission: EBITDA. The presentation of this financial measure is not intended to be used in
isolation or as a substitute for the financial information prepared and presented in accordance
with GAAP. A reconciliation can also be found in the Company&#146;s Form 10-Q for the second quarter
ended June&nbsp;30, 2006.
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt"><B>ABOUT TELETECH</B><BR>
TeleTech is a leading global business process outsourcing (BPO)&nbsp;company that provides a full range
of front-to-back office outsourced solutions including e-commerce, professional sales, customer
management, transaction-based processing, and database marketing services. TeleTech&#146;s comprehensive
solutions include fully managed, OnDemand services including infrastructure, software, and business
intelligence. TeleTech&#146;s ability to deliver innovative solutions globally over a centralized and
standardized delivery platform ensures a high quality, consistent customer experience enabling
clients to increase revenue, improve profitability, and develop stronger customer relationships
around the world. TeleTech is a valued partner for clients that include Global 1000 businesses and
governments. Approximately 60&nbsp;percent of TeleTech&#146;s revenue is generated internationally with
services offered from nearly every continent on the globe. For additional information, visit
<u>www.TeleTech.com</u>.
</DIV>


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<DIV style="font-family: 'Times New Roman',Times,serif">
<DIV align="left" style="font-size: 10pt; margin-top: 6pt"><B>FORWARD-LOOKING STATEMENTS</B><BR>
This press release may contain certain forward-looking statements that involve risks and
uncertainties. The projections and statements contained in these forward-looking statements involve
known and unknown risks, uncertainties and other factors that may cause our actual results,
performance, or achievements to be materially different from any future results, performance, or
achievements expressed or implied by the forward-looking statements. All statements not based on
historical fact are forward-looking statements that involve substantial risks and uncertainties. In
accordance with the Private Securities Litigation Reform Act of 1995, following are important
factors that could cause our actual results to differ materially from those expressed or implied by
such forward-looking statements, including but not limited to the following: our belief that we are
continuing to see strong demand for our services and that sales cycles are shortening; risks
associated with successfully integrating Direct Alliance Corporation (&#147;DAC&#148;) and achieving
anticipated future revenue growth, profitability, and synergies; estimated revenue from new,
renewed, and expanded client business as volumes may not materialize as forecasted or be sufficient
to achieve our Business Outlook; achieving expected profit improvement in our International
Business Process Outsourcing (&#147;BPO&#148;) operations; the ability to close and ramp new business
opportunities that are currently being pursued or that are in the final stages with existing
clients and potential clients in order to achieve our Business Outlook; our ability to execute our
growth plans, including sales of new products (such as TeleTech On Demand<SUP style="font-size: 85%; vertical-align: text-top">TM</SUP>); our
ability to achieve our year-end 2006 and 2007 financial goals and targeted cost reductions set
forth in our Business Outlook; the possibility of our Database Marketing and Consulting segment not
increasing revenue, lowering costs, or returning to profitability resulting in an impairment of its
$13&nbsp;million of Goodwill; the possibility of lower revenue or price pressure from our clients
experiencing a business downturn or merger in their business; greater than anticipated competition
in the BPO and customer management market, causing adverse pricing and more stringent contractual
terms; risks associated with losing or not renewing client relationships, particularly large client
agreements, or early termination of a client agreement; the risk of losing clients due to
consolidation in the industries we serve; consumers&#146; concerns or adverse publicity regarding our
clients&#146; products; our ability to find cost effective locations, obtain favorable lease terms, and
build or retrofit facilities in a timely and economic manner; risks associated with business
interruption due to weather, pandemic or terrorist-related events; risks associated with attracting
and retaining cost-effective labor at our customer management centers; the possibility of
additional asset impairments and restructuring charges; risks associated with changes in foreign
currency exchange rates; economic or political changes affecting the countries in which we operate;
changes in accounting policies and practices promulgated by standard setting bodies; and new
legislation or government regulation that impacts the BPO and customer management industry.
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt"><U>PLEASE REFER TO THE COMPANY&#146;S FILINGS WITH THE SECURITIES AND EXCHANGE COMMISSION, INCLUDING
THE COMPANY&#146;S QUARTERLY REPORT ON FORM 10-Q FOR THE QUARTER ENDED JUNE 30, 2006, AND THE ANNUAL
REPORT ON FORM 10-K FOR THE YEAR ENDED DECEMBER 31, 2005, FOR A DETAILED DISCUSSION OF FACTORS
DISCUSSED ABOVE AND OTHER IMPORTANT FACTORS THAT MAY IMPACT THE COMPANY&#146;S BUSINESS, RESULTS OF
OPERATIONS, FINANCIAL CONDITION, AND CASH FLOWS. THE COMPANY ASSUMES NO OBLIGATION TO UPDATE ITS
FORWARD-LOOKING STATEMENTS TO REFLECT ACTUAL RESULTS OR CHANGES IN FACTORS AFFECTING SUCH
FORWARD-LOOKING STATEMENTS.</U>
</DIV>


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