Exhibit 99.1
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Media Contact: |
Karen Breen
Investor Relations
303-397-8592
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KC Higgins
Public Relations
303-397-8325 |
TELETECH CHIEF FINANCIAL OFFICER RESIGNS TO PURSUE PRIVATE INVESTMENT OPPORTUNITY
Englewood, Colo. August 7, 2006 TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global
business process outsourcing (BPO) provider, today announced that Dennis Lacey, the Companys Chief
Financial Officer, has resigned effective August 16, 2006. Mr. Lacey has accepted a position in a
deal-making capacity with Republic Financial Corporation, a private investment firm.
Mr. Lacey expressed his gratitude to TeleTech and its Board of Directors for the opportunity to
work for such a well respected leader in the BPO industry. Since joining TeleTech more than three
years ago, I have never felt more positive about the outlook for the Company and I am confident
that TeleTech has a very bright future ahead, said Mr. Lacey. Working with Ken and the senior
management team, we have made great strides in returning the Company to a period of sustained
profitable growth. My decision has nothing to do with the current or expected financial condition
or operations of the Company. The organization is operating well and TeleTech is in a solid
position for continued success. As such, I would like to take this opportunity to work in an area
that is of longstanding personal interest to me.
TeleTech will appoint John Troka as its interim Chief Financial Officer. The Company is conducting
a search for a permanent Chief Financial Officer and Mr. Troka will be considered as a candidate in
this process. Mr. Troka has served for more than four years as Vice President of Global Finance
and is currently reporting to Mr. Lacey. This move facilitates a smooth transition and builds on
the Companys strong financial foundation.
Ken Tuchman, TeleTechs Chairman and Chief Executive Officer said, We are very appreciative of
everything Dennis has accomplished on behalf of TeleTech. We are strategically in our strongest
financial position ever and poised for continued profitable growth. Dennis has prepared his team
to deliver on the Companys future financial strategies. We wish to express our appreciation to
Dennis for his dedication to the Company and for his continued success in this new endeavor.
ABOUT TELETECH
TeleTech is a leading global business process outsourcing (BPO) company that provides a full range
of front-to-back office outsourced solutions including e-commerce, professional sales, customer
management, transaction-based processing, and database marketing services. TeleTechs comprehensive
solutions include fully managed, OnDemand services including infrastructure, software, and business
intelligence. TeleTechs ability to deliver innovative solutions globally over a centralized and
standardized delivery platform ensures a high quality, consistent customer experience enabling
clients to increase revenue, improve profitability, and develop stronger customer relationships
around the world. TeleTech is a valued partner for clients that include Global 1000 businesses and
governments. Approximately 60 percent of TeleTechs revenue is generated internationally with
services offered from nearly every continent on the globe. For additional information, visit
www.teletech.com.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements that involve risks and
uncertainties. The projections and statements contained in these forward-looking statements involve
known and unknown risks, uncertainties and other factors that may cause our actual results,
performance, or
- more -
achievements to be materially different from any future results, performance, or achievements
expressed or implied by the forward-looking statements. All statements not based on historical fact
are forward-looking statements that involve substantial risks and uncertainties. In accordance with
the Private Securities Litigation Reform Act of 1995, following are important factors that could
cause our actual results to differ materially from those expressed or implied by such
forward-looking statements, including but not limited to the following: our belief that we are
continuing to see strong demand for our services and that sales cycles are shortening; risks
associated with successfully integrating Direct Alliance Corporation (DAC) and achieving
anticipated future revenue growth, profitability, and synergies; estimated revenue from new,
renewed, and expanded client business as volumes may not materialize as forecasted or be sufficient
to achieve our Business Outlook; achieving expected profit improvement in our International
Business Process Outsourcing (BPO) operations; the ability to close and ramp new business
opportunities that are currently being pursued or that are in the final stages with existing
clients and potential clients in order to achieve our Business Outlook; our ability to execute our
growth plans, including sales of new products (such as TeleTech On DemandTM); our
ability to achieve our year-end 2006 and 2007 financial goals and targeted cost reductions set
forth in our Business Outlook; the possibility of our Database Marketing and Consulting segment not
increasing revenue, lowering costs, or returning to profitability resulting in an impairment of its
$13 million of Goodwill; the possibility of lower revenue or price pressure from our clients
experiencing a business downturn or merger in their business; greater than anticipated competition
in the BPO and customer management market, causing adverse pricing and more stringent contractual
terms; risks associated with losing or not renewing client relationships, particularly large client
agreements, or early termination of a client agreement; the risk of losing clients due to
consolidation in the industries we serve; consumers concerns or adverse publicity regarding our
clients products; our ability to find cost effective locations, obtain favorable lease terms, and
build or retrofit facilities in a timely and economic manner; risks associated with business
interruption due to weather, pandemic or terrorist-related events; risks associated with attracting
and retaining cost-effective labor at our customer management centers; the possibility of
additional asset impairments and restructuring charges; risks associated with changes in foreign
currency exchange rates; economic or political changes affecting the countries in which we operate;
changes in accounting policies and practices promulgated by standard setting bodies; and new
legislation or government regulation that impacts the BPO and customer management industry.
Please refer to the Companys filings with the Securities and Exchange Commission, including the
Companys Quarterly Report on Form 10-Q for the quarter ended June 30, 2006, and the Annual Report
on Form 10-K for the year ended December 31, 2005, for a detailed discussion of factors discussed
above and other important factors that may impact the Companys business, results of operations,
financial condition, and cash flows. The Company assumes no obligation to update its
forward-looking statements to reflect actual results or changes in factors affecting such
forward-looking statements.
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