XML 25 R10.htm IDEA: XBRL DOCUMENT  v2.3.0.11
SEGMENT INFORMATION
 6 Months Ended
Jun. 30, 2011
SEGMENT INFORMATION [Abstract]  
SEGMENT INFORMATION

(3)       SEGMENT INFORMATION

The Company's BPO business provides outsourced business process, consulting, technology services and customer management services for a variety of industries through global delivery centers and represents 100% of total annual revenue. The Company's North American BPO segment is comprised of sales to clients based in North America (encompassing the U.S. and Canada), while the Company's International BPO segment is comprised of sales to clients based in countries outside of North America.

The Company allocates to each segment its portion of corporate operating expenses. All inter–company transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (amounts in thousands):

   Three Months Ended June 30, Six Months Ended June 30,
   2011 2010 2011 2010
Revenue           
 North American BPO$ 200,885 $ 212,506 $ 392,934 $ 420,448
 International BPO  92,751   59,421   181,681   123,005
  Total$ 293,636 $ 271,927 $ 574,615 $ 543,453
              
Income (loss) from operations           
 North American BPO$ 19,319 $ 25,097 $ 36,887 $ 44,885
 International BPO  5,310   (6,034)   9,232   (6,515)
  Total$ 24,629 $ 19,063 $ 46,119 $ 38,370
              

The following table presents revenue based upon the geographic location where the services are provided (amounts in thousands):

   Three Months Ended June 30, Six Months Ended June 30,
   2011 2010 2011 2010
Revenue           
 United States$ 94,184 $ 111,262 $ 178,813 $ 212,367
 Philippines  85,519   66,404   169,026   137,374
 Latin America  53,066   49,180   108,664   97,182
 Europe / Middle East / Africa  44,013   26,803   83,771   58,825
 Canada  13,047   13,618   25,845   28,397
 Asia Pacific  3,807   4,660   8,496   9,308
  Total$ 293,636 $ 271,927 $ 574,615 $ 543,453